FRANKIE4 Footwear

Very disappointing customer service.
I'm not sure if it's just me but it seemed that the sales assistant was more interested in anything other than servicing me.
Even at point of sale she had a discussion with her fellow staff member about something unrelated while I was waiting just trying to pay for my shoes.
I'm hoping that perhaps it was just something about me and they don't treat everyone this way

Shopping a new brand online can make me hesitant but the service I received from the team at Frankie4 was outstanding. They responded incredibly quickly and were super helpful.

Went in yesterday and Judy helped me buy a new pair of leather shoes to take to New Zealand - I have the most painful feet and for me shoes need to be comfy as slippers. I bought a pair and literally wore them all afternoon, and again today ALL DAY - no pain or discomfort at all! - So happy - I think I have found my new shoe shop <3

I wanted to replace a pair of much-loved (and well-worn) shoes by Frankie that I'd bought some years ago. I couldn't find it on the website in the colour I wanted, and Maddie on the chat searched the system and found some in stock at the Indooroopilly store. I ordered them by phone from the equally helpful Beth, and now they're on their way to me. I'm really pleased with the service offered by Frankie4, as well as their awesome shoes.

Maddie on the chat was great today when I needed to update my account details. Wonderful customer service. Thanks Maddie!

Jade went above and beyond to resolve my issue. Very friendly and helpful. Couldn’t recommend her service enough.

I chatted with Ashleigh this morning and she was incredibly helpful and responsive. I am very impressed with the customer service of Frankie4 and I ve now bought my 3rd pair of shoes from them.

Service was perfect and nothing was too much trouble. The store at Bulimba was open and well set out. It was a pleasure to shop.

The service provided by Maddie was second to none. I couldn't figure out how to update my login email address and Maddie had it sorted in a flash!

Great customer service from Liz and Maddie who promptly replied to my emails and sourced an out of stock sneaker for me. Thank-you again

Wow. I have had the most amazing response time and fantastic information in response to an email enquiry I submitted. Truly fantastic service.

I haven't personally got any of their shoes, but my mum has enough for the both of us. They are the only shoes she can wear pain free for long periods. Over the years she has added to her collection, so now has everything from saddles to boots and all in between.such great quality and the customer service has been good always for me buying vouchers or needing assistance online with a query. I no mum has needed to exchange and things and gone to there camberwell store and had a nice experience always. I'd highly recommend them.

Love all the peeps at Frankie4. They are kind and helpful and quick to respond! Thanks lovelies

Rachel was very obliging and will pass on my suggestion to the Frankie4 team and I was most grateful to her for that. Very friendly person and most helpful.

I suggest to go up a size in the “kass” if you have a wide foot but shoes are very comfortable and fashionable. Customer service are really helpful in size exchange

I love Frankie4's customer service answering my questions promptly. What's awesome is their 10% discount for all Healthcare workers.

I was assisted by Maddie who was prompt, clear and precise in her explanation and assistance. Great custo

Excellent service. I made an error when placing my order at night. The next morning I went on line and chatted. The error was corrected immediately. Maddie was very helpful and understood my problem. I love my Frankies. I won’t wear anything else. The return process is excellent so I confident in buying online.

Lilly has provided exceptional customer service while she has been responding to all of my questions! She's been patient, clear and very friendly! Thank you for all of your help!

Amazing customer service and prompt replies to my emails. FRANKiE4 another happy customer indeed