Fitness First Lutwyche 24/7

The worst Goodlife I’ve ever been to. I have trained here once and I will never return. The equipment needs to be replaced. I.e smith machine is too rusty and is actually quite dangerous to use when pushing up. Cmon guys do better

Good location but there are some downs. The equipment and weights are too old. Sometimes the steam rooms get dirty.

Called with account enquiry. Spoke to a bloke named Harry who laughed at me and told me to learn to read contracts. When I spoke with staff they mentioned he was new and still in training. I think there is a fairly large difference between being new to a job and what he did.

Sorry i have to give 1 star they are very happy to harrass you to sign up to a membership calling and following up maybe not harrass but you know, then they promise they will send me an invoice and i said it needs to have bsb and account number only 10 times to the staff and of course it doesn't have that so ndis can't pay the invoice without bsb and account number, they promise me my personal trainer will call me the next day to arrange an appointment but no one has contacted me for an entire week, i mainly signed up for pool use as well as personal trainer but the pool only has 3 lanes often used by some elite swimmers and im way too slow so i dont want to get in their way and the shallow side is so shallow that my knees bang on the concrete when im trying to swim so i cant use this pool anyway. I got nothing out of signing up absolutely nothing. Further to this im calling them and there is absolutely no one answering the phone so i now have to walk in to cancel my membership and mind you, you only have 1 week to cancel after signing up or you are locked in to contract. All they want is your money they dont care about your personal trainer contacting you or meeting any of your needs they advertise themself well and theyre all available and kind to you until you sign up they just want your money.

Pool water is either freezing or too hot
Lots of facilities need replacing
People are friendly- staff and members
Looks like they have no cleaners
Need to sweep front steps.

Do not be tempted to sign up for a trial with a cooling off period. They will continue to charge you, act like you never called to cancel, or even claim that you must have called the wrong gym location!
As far as the gym itself.run down, rusty and broken. Needs a complete renovation. Save your money and go elsewhere.

When you're going through financial hardship, and yet their "freeze" option will still charge you $5/week. And then they will charge you an automatic extra $10 for a day late of payment. All other gyms freeze your membership for free. I've been looking at other gym options as I write this review.

We joined for aqua aerobics - the teachers were great
But the water temperature is low for hydrotherapy in comparison to other indoor swim centres offering the same.
One week the temperature also got too cold and a number of people had to complain.
The steam room also wasn't working and noone bothered to even put a sign or let people that were coming in to the gym, know that that facility wasn't working.

Staff that greets you at the reception can do with a bit more friendliness - because when I told them the steam room wasn't working - they said they were aware and cut it me off very abruptly without any apology or proper conversation.

I also wasn't allowed to wait with my 10 yr old daughter on a regular basis in the waiting area while I waited for my mum to finish.
Joining a non commercial gym is way better - there is a good healthy relationship with the coaches and the owners and everyone else that understands your needs.
Why waste $90 membership fee when you wont even get full service and equipments not working and a non friendly staff
lasted only 2 weeks there
I wouldve given it a 1 star, but the extra star is for the teachers that were good - but the vibe of the management and the staff also extremely important

This gym is not what you want to do while working out, instead what you can do. As it is very busy and machines are constantly broken. For the price you are paying here you should be getting a lot more. There are better gyms that are close by like Jetts, F45 and snap fitness just down the road

Unsure why the rating for this gym is so low. I've been to MANY goodlife gyms, and this one is now in my top favourites. It's a large gym, there's lots of area to be able to stretch + do floor work, decent amount of equipment, plenty of squat racks which I never seem to find at gyms and overall just a good gym.
The receptionist Angelina was super lovely and informative as well, I love when the staff are genuinely nice people.

I went to lutwyche for Zuma class (26th of March 10am). There are2 ladies in reception said I 'm not allowed to access class coz I'm a blue member so I said I was joining with blue but I changed my membership to platinum so I can access.they keep saying iam definitely blue member for sure so I said then you should check to fortitude club where i joined.then one lady said (her name is kaiya?) No you have to call them! We don't call! With angry attitude I was so upset at this point! So I told the girl if I am a wrong I will apologize to you but if not you should apologize to me.then I rang to valley club and verified iam a platinum then I asked apologize to kaiya she rolled her eyes and said why should do that? I didn't get name of the other lady but she say nothing and didn't help at all!
I know it's not their fault.the system hasn't updated by Fortitude Valley BUT it such a horrible customer service as receptionist one simple solution just call and check or explain to me as nicely then I willing to call! They should NOT working reception if don't want customer service! They ruined all my morning! It such a shame Hope you guys take this problem seriously and train more staff customer service

No rating star at all
Welcome to offensive rudestaffclub lutwyche.i had never such a rude staffs in my life.there were two young girls one with glasses and one with blond in reception (Sunday morning 26th Mar 2023). Somehow in system membership was not upgraded to platinum even after paying for platinum for a while, but they said they could not let in the class and should call the goodlife club where u r from as angry face.the class already started.make it short the other goodlife club made a mistake (did not upgrade membership to platinum even i've been paying for platinum) it was their mistake but lutwyche receptions did not want to help find out what was problem at all.they were so so rude and offensive and treated people (customer) ? T

I'm not sure why this club has such a poor rating but comparative to other Goodlife clubs, this one is a good one. Cycle room is lovely and bikes are new, well maintained and ergonomically designed. Of course, there's room for improvement but generally, it's a good club. If you think this club is bad, I would highly suggest to train at Elizabeth street one! You'll see for yourself

Good gym very fun to workout at especially with friends and staff are really friendly

Felt a big improvement from the start of gym to currently

Just had the most amazing experience with one of the staff, sadly cost of living it hitting hard and I've had to cancel a lot of subscriptions and memberships to help ease the burden, and for all the bad rep gyms get for being hard to cancel membership at I was ready for a fight.needless to say all that energy was completely wasted, I had the most amazing and painless experience I could've imagined.

Attended my first Body Pump class today with instruction from Felicia K, who used encouragement and knowledge to help me feel comfortable, supported, and excited about the gym, where I previously felt anxious attending.

Thank you, Felicia, for such a positive experience.

By far the worse gym and most unreasonable staff I've ever delt with.
I wouldn't sign up here if you want to use the pool on the odd occasion as it more often out of order then it is usable.
To add To this things like toilets where broken and unusable the whole time I was there.
All this said they refuse to let the contract go and take no responsibility for not being able to correctly maintain the gym

Overcharged, most of the times.pretty bad customer service.been more than a month, trying to resolve a payment issues but no replies from customer service.sick of trying to contact and getting the OVERCHARGING issue resolved. Would not recommend to anybody, try other clubs not the lutwyche one

The club manager is unnecessarily rude. Looking at other reviews it's fair to say this was not personal, but rather perhaps she is in the wrong job. I am still going to join goodlife but will go to another club where the manager isn't prone to power trips.

Avoid this particular gym at all costs. I had signed up a few a months ago and had problems from the get go. Way more money was taken out then discussed when I signed up and then was not reimbursed because they said they couldn't do refunds. Manager is useless and avoids customers. Most staff are unfriendly and do not give a flying care for customers. Probably the worst GoodLife in Brisbane.
Last straw was them taking more money out of my account outside my membership for no reason. Absolutely discusted with this particular GoodLife.