Fitness First / Goodlife Health Clubs Toowong

This company is scamming people out of hard earned money!

I want to give 0 stars. Goodlife Toowong scammed me into a payment plan that aparantly I cannot get out of.
I never used the membership and asked for consideration during a difficult time in my life.
I was told my account would be put on a temporary hold to help me out which they didn't do.
I was mislead in the initial point of contact with them, which they gas light me about saying "I don't know where you got this information from".
They are hard to get hold of considering that I work full time.
I have now moved (Which I told the person during sign up and I even told them my new suburb, I was told, Oh yes we have gyms everywhere and you will be able to use your membership after you move) - closest Goodlife gym to me is 45mins drive away.

This company is scamming people out of hard earned money!

DON'T SIGN UP TO GOOD LIFE!
The name is misleading.

VERY BAD EXPERIENCE! I had a terrible experience at the gym, this is the worst gym I have ever been to, the customer service is dreadfully poor and non-existent. I made a complaint to the club manager, regional manager and state operations manager about bullying and intimidating behavior of a member at the club (he kept constantly looking at me in an irritated manner when I was standing nearby watching TV to find out what the Broncos score was) and it fell on deaf ears, they weren't at all interested, their attitudes are disgusting, this is disgraceful, I shouldn't have to put with that. I cancelled my membership and will never go back to the gym ever again

The customer service is very bad, made me pay for something that was listed as free under a membership.

Would rate zero stars if possible. Buyer beware. The cheapest Blue membership has additional fees buried in the T&Cs. The fees are titled Quarterly Coaching, however upon enquiry the staff told me it was to cover direct debit transaction fees. These additional fees ONLY apply to the Blue membership. I believe it is to make the normal weekly membership fee appear cheaper than it really is.

Additionally, after speaking to a Personal Trainer I was told the Quarterly Coaching sessions are difficult to arrange and if you can arrange it, it will be used by the PT to sell you paid PT sessions.

Finally, I found the staff rude and the bathrooms littered with paper towels and toilet paper. It’s a bit gross.

The gym and equipments is nice but COSTUMERS SERVICE IS JUST DISGUSTING.
Stuff without any competencies to service the people are paying gym looking for a good experience.
I'm a immigrant and suffered harassment at this gym by a manager (mr. Karl), plus they didn't honoured the deals about payment plans and currently blocked my access to the gym due their on staff failure and "we are generously gonna wave the late payment feews to you as a kind regards"
I trained in Australia in all big brand gyms for 6y amd never was disrespected by that.
STUFF AT THIS GYM IS COMPLETELY DISGUSTING WITHIN ANY PROFESSIONALISM.

Very poor customer service. Not welcoming at all. Only push you to sign up for a membership. The free trial is a fake trap.

Good range of equipment and spacious but that’s where the positives end. For something that was once marketed as a “Premium” Goodlife it’s no wonder all Fitness First clubs were closed down as FLG wasn’t interested in putting any money into these clubs that have now been converted to Goodlife. From the rusted, outdated equipment to the mouldy ceiling it’s in desperate need of a refurb Harsh but true unfortunately

Definitely it gotten better ever since goodlife took over. Wish shower facility is more private and separated sauna will be even better.

Great place to workout. Group Classes are very busy so one needs to come in early to find a spot.

Background story:
my sis and i was looking for a gym, and decided to pick this one since it was near to our place.but we have been hesitating as we have been really busy.so prior to joining the gym, a staff told us she can help us postpone the start date + they r flexible, we can cancel anytime we want to, just let them know before the next payment date.and hence we did.as we only attended a total of ONE session, we have decided to cancel our membership.we texted the staff that we have been communicating closely.then out of a sudden we receive messages asking us to pay.
I then screenshot all the evidence to show that we did contact them.but all they say was “we didn’t receive it”?
I then received a email stating that they will just bill us “$2XX” in total for both my sister and I. Later they then switched it to $2XX for each person. (which we ended up paying $165.39 each).
it’s really triggering.because firstly they said it will be flexible.oh, i then requested them to send me a copy of the cancellation policy that i signed. - they proceeded to send me a copy of policy that i haven’t seen before, and told my sister they have lost the copy that i signed…… lastly, when my sister went over to “confront” them to get the facts right - the staff didn’t dare to look at her.so yeap.really really bad experience.and what lead us to pay? They looked for a debt collector.lol.just scroll through all the reviews, y’all will know that many people are facing this problem.my bad for not doing enough research.

Absolutely impossible to get a hold of them.

They keep on charging me even though they needed to stop and were not authorised. Extremely disappointed with this brunch! They are refusing to respond to emails and are not picking up their phone. I am travelling and am unable to physically go there. Extremely frustrated and annoyed with this gym.

Worst gym ever. They cancelled several fitness classes without any consultation with long time customers. The HIIT classes are taken by instructors with no interest in the class. They just wait for the clock to tick away while standing there like life less robots. When I complained about the above via FB, I was given an extremely ignorant response by the group fitness manager. I complained several times at the desk and they ignored my comments. I finally decided to cancel my membership. Stayed a member through the pandemic only to be rewarded with ignorance and lack of concern for customer satisfaction. I would discourage anyone from joining this gym unless they are interested in wasting their money.

Totally love this gym. So low key, casual, positive environment if you just want to be anonymous. Very qualified help available during business hours. Clean environment.

Friendly staff but too pushy. They kept calling me even when I didn't want to join. Distance is a bit far for me.

Fitness First used to be a Premium health club. Sadly it's lost that.

Firstly, the staffed hours are poor.
Close early on Fridays
Limited hours on Saturday.
Unstaffed Sunday

I understand the gym has 24hr swipe cars access, but that does not allow full use of the club facilities (Sayna & Steam room). So in a world where they charge more than other 24/7 gyms because of their facilities, it's not ideal to be unstaffed so customers can't use the facilities.

The parking is not ideal, but thats not the end of the world.

There is pretty frequest issues with some of the machines, being out of action.
The adjustable benches are terrible to use
The leg press is horrible
Sauna never gets really hot as there is a constant cool air flow coming from under the seats, and it's quite small only allowing 2 people with Covid restrictions, though i am not sure you would want more than that in there anyway.

Don't get me wrong, there are good bits about the gym.
Cardio equipment is good.
Multi function training area is good (Including dead lifting platforms)
Group Fitness areas are good

But, you just expect more from a Fitness First. Up to date equipment, a pool, and longer staffed hours.

All in all, the gym is ok.but it's a premium price tag, without the premium experience.

Like the other people in this review,
Me and my partner got in the complex systemic rip off,
I am tired being contacting whatever team or authority you have, all I know I convinced my the front reception to join of Toowong fitnessfirst, I paid to toowong branch, the front reception assured me to get admission and during admission time also mentioned no problem will be cancel anytime as u have medical ground, I can communicate with anyone as I failed after trying to contact as they made it so difficult for people to cancel.
Still I am getting charged, no one contacted, and during Pandemic even they haven’t let my partner go and forced to pay as well in that hard time though she hasn’t done any gym had to pay 1 year money.
But still after doing so and providing medical documentation still getting ripped off.

They just got their music system fixed, but it's too loud now, interferes with my own music listening. Please turn it down?

Love this gym. The staff a great. The PTs are always willing to help you if needed. Group classes are fun! Very happy

I don't have a complain about the gym or the classes.but if you try to cancel your membership make sure you keep records.it took me 3 months to get a reply regarding my membership cancelation requested back in November but they didn't kept records and mistakenly didn't do I. They just continues charging me and no matter how many times I emailed and visited the club only now (Feb 2022) they gave me a reply.

Yes, yes, yes Fitness First Toowong is the best! Serious workouts, great vibe, staff supportive and helpful. Doing classes: Strength, Pilates and Spin this week.wish me luck!