eStorm Service Centre

I went to get assistance with my iPhone 14 and right from the beginning the person serving me terrible customer service particularly when I was booked in. He was quite rude, disrespectful and degrading.

There was no regard that I had been in contact with Apple and followed their directions, hence it did not work so I was then forwarded onto eStorm, I thought great someone to help me which to their credit they did fix it.

However would ask a question and the reply would be “well I’m not a genius” nobody said he was but you would think that working with these on a regular basis you would have some ideas.

His final remark actually got me was “no point telling you what to do because you wouldn’t get it or remember it. You can just go, haven’t got time too busy. ”

Apple uses this store as a relay point for its iDevice fault servicing. My Apple watch had a defect, and on the phone, I talked to an Apple employee who told me that my watch could be replaced free of charge and instructed me to head to this store, and they'd send my defective watch up to Apple, and they'd send back a replacement.

Entering the store, the reception was quite reserved, and upon giving them my defective watch, I was dissuaded from doing so as "Apple doesn't fix such problems" excuse. I insisted and had my watch sent to Apple, a week later, I received my brand new watch, and I left that store happy.

What didn't make me happy however was the fact that I had to insist, repeatedly, that I want my watch sent to Apple. And secondly, I was dissatisfied with how I most of the staff were; but to give credit, an older man did help me reset my Apple watch through iCloud, and he was incredibly helpful and friendly, unlike the younger staff members.

I had a great experience with this company. I took my MacBook Pro in with some screen issues. They were very knowledgeable and quick to identify the problem and ensured it was all fixed under warranty. No fuss or paperwork just great quick service. Will definitely use them again.

Recently had an iPad and MacBook Pro replaced/repaired by the guys at eStorm, great service and excellent technical knowhow. Highly recommended!

Staff is very friendly and helpful. My Iphone needed a part replacement and everything was fixed in less than 24 hours. I highly recommend this business.

TCS. Top Class Service.friendly n approachable for self who had no idea what the heck i had done with my iPhone and iPad. I'm a little out'a'touch with technology.great process explainer and advisor on what i should do.thanx heaps.

I’ve never had a bad experience here. Recently, James helped diagnose my MacBook Air: his service was exemplary for its speed, transparency and helpfulness. Emma has been really courteous and helpful in previous visits. I trust e-Storm with my Apple gear.

Excellent service. I have been using eStorm a few times now for my apple devices. Staff is always really friendly and helpful and repairs are professional and fast. Highly recommend them.

Service was quick, helpful and reasonably priced, very happy with the laptop repairs done for me. Highly recommend eStorm

Wow what wonderful, friendly service. I highly recommend this business. Jason clearly explained my options in a way I could easily understand. Most helpful. Fixed quicker than I expected.

Purchased 12.9 iPad Pro from JBHIFi Queen Street BNE October 2022. After following instructions via Apple Support and various you tube links to restart, I took it to Perth in December due to its stupidity black screen freeze. They took less than 5 seconds. I walked out of Perth Apple Store feeling like a complete dill.

Two weeks ago same thing, black frozen screen ugghh. JBHIFi referred E-Storm services for assistance. Yesterday, it took Jason less than 5 seconds to activate my black screen. Hilarious interaction. ‍️‍️

Highly recommend E-Storm services Toowoomba. Thanks Bro.

Kingaroy
South Burnett.

Jason is super helpful - informative, patient and responsive. We are so lucky to have this service in Toowoomba.

It is scary to an older person when the mobile phone freezes and dies on you. You feel vulnerable. But the helpful man at E Storm had it sorted in no time. Many thanks.

Amazing service, very helpful and very knowledgeable. Highly recommend the business, Jason is amazing with his computer knowledge. Thank you.

Jason and this computer assistance business in Toowoomba has been most helpful and would recommend their services to anyone.

I recently had trouble with my ipad pro, jb hifi sent me to estorm.
What can I say, the service and the advise that Jason gave me was A1. He was both courteous and very friendly. I wouldn’t hesitate to recommend the business to anyone.

We were very pleased with the service from EStorm. Our problem was solved quickly, the service was genuinely helpful and the solution was very reasonably priced. We are very grateful.

I purchased a I-Pad 11 pro just before Christmas 2022, everything was working fine until a couple of days ago, then the I-Pad would not turn on. I went to the store where I made the original purchase and after an hour and several staff of that store the issue could not be resolved. Eventually they gave up and re-directed me to seek help from E-Storm Toowoomba. Within 10 secs of explaining the issue with the people at E-Storm the problem was solved and now everything is OK again. Very friendly and excellent customer service.

My daughter changed her passcode and couldn't remember it. Resulting in being completely locked out.eStorm did a system reset and then restore watching 24hrs, brilliant service

I am grateful I was referred to eStorm Service Centre for repairs to my Mac, and I highly recommend them to you. My dealings saw me interact with two staff members, and both were knowledgeable, spoke in terms I could understand and helped me have my computer back in a quick turnaround. They also offered advice that saved me $ and that meant a lot to me. Thank you