Country Road - Indooroopilly

Shop never answers their calls. Other country roads comment they have the same issue and advised they can try and call but they won’t get through!

Staff is polite and helpful, but the customer service from the manager leaves much to be desired. She is rude and unhelpful.

I go across town to avoid this Country Road. Sadly this is my closest one. I went in there to enquire about my late online order and I just wanted someone to check where it was or if it was in store waiting collection. It was refused and they kept saying there was nothing they could do about it. I got back home unimpressed and as soon as I pulled up I got an email that it was in store. Had someone JUST kindly checked at the back, it would save me going back now. It was more that everyone there talk like robots reading off a script. Not the service you expect for the price tag.

One of the staff is so rude. She let go the checkout bag when it nearly reached my hand and she looked like she doesn’t enjoy doing customer service. When I got home, I realised she didn’t removed the magnetic security tag. It’s a long way from my place to this store and I don’t go there everyday so it’s inconvenient. I love the store, but this staff in particular sets bad example for the customer experience for the store and the brand.

Waited for about 15 minutes to pay for one item. I completely understand this is the silly season and that everyone just needs to be patient. It is the attitude of the team member that I have an issue with.

Samantha who served me at the counter called out “Come up here” as soon as she was finished with the previous client. I would have expected some sort of an apology for the wait but no. Samantha is doing us all a huge a favour by working there and you just feel like a cattle being called to be slaughtered rather than a paying customer. By the way, without customers you wouldn’t have a job. I guess I just expected more from a company of this calibre. They had better customer service at Stacks (discount store) - I was greeted and thanked. You would think this is the bare minimum?

Went into the store with the intention of purchasing a coat, but was unsure of my size. Only a small and extra large were on the rack; however I was informed by a sales assistant a medium (my usual size) was on a store mannequin, but that I could not purchase this item as it was display only. When I asked to try on the medium (with the intention of purchasing online if this was the correct size) I was informed that as it was display stock only I was not able to try it on. In summary, nonsensical store policies mean I would not shop here again.

Freya made the experience so easy. She knows the store, gift wrapped our purchase and we were in and out in less than five minutes. Thanks!