Comfort Plus Footwear

Angela was a massive help when trying to find a new pair of work shoes. She suggested styles and shoes I would otherwise have missed. Non pressuring environment and a great range of shoes

I took my mother to Comfort Plus to look for some shoes last week. I was served by Sophie who was very friendly and helpful with great knowledge of the stock. She was able to quickly find a few options that met what my mother was after. It's nice to know that great customer service is still available.

Went to buy some shoes with my 2 year old daughter, who needed to use their toilet. The old lady was extremely unhelpful and sent us all the way down the road. I'm also heavily pregnant running to the toilet with my child 200m away. Stuff your private toilet rule, I'm not spending a cent with you!

Excellent service and value for money.

I would just like to say thank you to the staff at Comfort Plus. They are so very helpful without being pushy and bend over backwards to find the right shoe/boot for you. Today was no exception. The lady couldn't do enough for me and that is very much appreciated. I will continue to shop at Comfort Plus when I am wanting new shoes. Thank you again from a grateful customer. Kind Regards Kay Tiley

Had a great experience with Sophie, she provides excellent customer service and is very pleasant and friendly to her customers.

A few weeks ago I was in comfort plus with my mum and my auntie when I suddenly lost consciousness and collapsed. Thankfully there was a nurse who was also shopping there at the same time, who I am extremely thankful for, because the staff in the store did absolutely nothing at all. They did not bother to clear a space, or ask if I was okay, they did not call an ambulance. They did nothing. They allowed other customers to come into the store, to stare at me while I lay on the ground having a medical episode, and to practically step over and around me in order to keep shopping. On top of all this, a customer and a worker decided to then start arguing with each other, shouting at each other, about 2 meters away from me. The paramedic was also absolutely disgusted by the behaviour.

I work in retail myself. We have had people faint in our store too, and every single time we clear everyone out of the store, and offer any help that we possibly can to our customers.

You need training for emergency situations and maybe training for some common human decency and basic knowledge too.

Edit to reply to response:
Thank you for your response, although I am rather disappointed by it as the version of the story you have told is not true. No one ‘voiced concern’ to my family because I blacked out about 20 seconds after entering the store, after running to sit down near my auntie. I was the one who ‘voiced concern’ to my own family that I was going to pass out. There was no time for anyone else to ‘voice concern’.
The nurse that was in the store at the time was the one who called the ambulance, my family did not decline your offer to call.

The store manager did not make sure I was sitting down. I sat myself down when I knew I was about to faint. And I was not in an isolated space, I was on the floor in the centre of the room. And materials that were provided, I assume by that you mean the shoe box that I was vomiting in, was not provided by your staff, but by the nurses husband, who also volunteered to stand outside the store to show paramedics where to go, because your staff members wouldn’t, and even suggested my mother to go and do it herself. She refused to leave my side so a stranger helped, not the staff.

I appreciate that you mentioned your staff members were concerned and checked on me, and I understand this is a stressful situation, however I was the one who experienced this first hand, so was my family. We know the truth, and your description of the event is not accurate.

Great service by Sophie today. All the staff are always friendly and very helpful. I needed a new pair of revere sandals and the store had exactly what I needed.

Sophie was so helpful for both myself and my partner. We needed someone that knew how to help us with our special needs with shoes and she was the right lady for the job.

This store is hopeless. Call to make sure my order is correct. No. Cancelled the order. Next, receive an email saying I’m so sorry I didn’t get to the warehouse in time so they’ve sent the wrong shoes. I’ll have to wait until I send them back at my expense to get my refund. The shoes arrived, messy, unbuckled. And what I ordered originally, in the wrong box. I do not know how they’re still in business.

Great shopping, good prices and best of all staff that know their products and they listen to what you say and what you need, my wife bought 2 pair of ón shoes, they recommended them for her very shoe feet, thank you and we'll be back.

Just a big shout out to the beautiful Sophie at Southport who was very patient with my Mum whilst trying on different styles of shoes. We had such a great experience with her and laughing a lot. Mum is extremely happy with purchasing 5 pairs of shoes there