City Beach

I was shopping today to buy a pair of shoes for my son and had such a lovely experience at city beach.the young man who served me was super helpful and friendly. I will definitely buying more vans from here!

Atrocious customer service yesterday from a guy that didn’t even make eye contact with my daughter while serving her. No hello, didn’t tell her the price, didn’t let her know when the EFT was entered so she just stood there looking at him while he chewed gum listening to whatever story his female colleague was talking about. My daughter finally realised the machine was ready to tap and he managed to give her the receipt without so much as a glance in her general direction. Worst customer service I’ve ever experienced in my life. Absolutely disgusting. He managed to do the whole transaction without one word and without eye contact. Not even the bare minimum. Won’t be going back there anytime soon. Do better.

Went to City Beach Robina today, not busy at all however customer service was awful had to wait in line for far too long.line was beginning to build up due to the young girl at the register taking her time. I work in retail so I completely understand that things can get busy or there could be technical problems, but today there were barely any customers and no technical issues. Should be a clear indication that when the line builds up whilst the store is not busy at all that you are working far too slow. A young girl named Jamie most definitely could’ve helped out whilst the line was building up but chose not to. Extremely poor service that could’ve been avoided.

Received really good service from a young female manager at this store on Saturday. She suggested great gifts for family/friends.

Today I was shopping for a pair of slippers or thongs in the shops in Robina Town centre. Finally, I went to the City Beach Australia shop located within the Robina Town Centre.
One of the staff member named Nicky came to assist me as my size was not available in most of the shops including this shop. But Nicky took the trouble to go through several pairs and in the end discovered a pair hiding and I was elated.
I am impressed at the level of service mindedness and the genuine interest in helping a customer is beyond my expectation.

Hats off to Nicky and the City Beach Robina branch. Well done guys

Arrived in the store and greeted by Emmah, she had great energy and was happy to help with anything I needed a hand with. Amazing customer service definitely will be back soon!

Very bad customer service today from the young female manager who refused to give her name. My daughter bought some sandals 2 months ago, has only worn them 4 or 5 times and the lining is already peeling away and damaged. We have a receipt but they refused to exchange. We will be taking this up with head office

We went to this store on August 19th.
The service was atrocious.
The poor girl at the checkout did try to help up but she had people keep going to the register so understandably she has to leave us.but there was a male employee who was literally just walking around the store tidying things (trying to look busy)
I made eye contact with him multiple times while waiting for the lady.and he just ignored me.
He walked past us and I said to my husband "it would be nice to get some help"
He literally ignored us.
We stood around for 20mins.so it wasn't like he didn't realise we needed help. Not once did he even ask if we wanted help.
We ended up walking out and purchased from another store what we needed.
Very sad as this lad cost the business a large sale as we were looking for multiple things.

As a mature aged woman at 54 I found the male staff member at the Robina, Qld store who helped me on the evening of 24/3/2022 to be one of the best sales assistants I have ever had. Friendly, professional, helpful with suggestions, listened to my needs and happy to go that extra distance. The store was clean, tidy and organised. Thank you for a positive shopping experience.

Customer service was absolutely horrendous.took the staff 15 minutes for someone to ask if i needed help i asked a question they said they weren’t sure and that was the end of it.no one returned to try help me nothing, will definitely not be returning

Terrible management, Rhiannon is such a rude mole.
She thinks its acceptable to harass former staff and threaten them that's shes going to go to their new work and tell them they are not reliable when that's not true. You need to watch what you say as that can be taken further and seen as defamation of character.not happy at all. Terrible look on the company as we all work in the same center and we will not recommend city beach to anyone.

If i could put a 0 star I would. There is one helpful worker in the whole store. Every worker acts like they have nothing better to do than stand there. Its sad that they are getting paid for nothing. And no matter what you do they will make you feel unwelcome and make you feel like you did something wrong.

Appalling customer service. Lady who served me at the register (Tahne) looked like it would have killed her to crack a smile. Definitely will not be returning to this store.

Waited for 10 minutes to be helped in the shoe department and then took a further 5 minutes to find someone to help me and there was no one to be found. It was a busy Saturday morning too. So I started pulling boxes out and trying shoes on and the shoes weren’t very comfortable. They’ve limited their range down to a couple of Vans, some Globe and heaps of these cheap uncomfortable brand that I didn’t know and can’t remember. Wouldn’t recommend or re-visit.

You need to increase your shorts, board shorts, boardwalk short small sizes. We the mothers of tall teenagers need to be able to dress our sons. You need more size 28inch. I came in today and could not buy my son any shorts. There are alot of tall slim waisted boys please think about them when you next order.

For such a big store they’re is hardly any staff on. So you’re left wondering if someone will ever serve you. If you want people to support Australian business now would be a good time to train the kids that work there on how to serve customers if you ever get any service.
Went to get a pair of shoes in a size 8 a very common size and I was told no we don’t have any that size but you can go online (eBay or Amazon) I wonder if management know that these young kids working there divert people online instead of getting some shoes from another store or send me to another city beach store. Pretty bad service. Guess there’s no will to try or no can do attitude.

Nicely stocked store. Wasn't happy that the two items I was shopping for were kept up high on shelves. Broke a good sweat reaching up to see what was available

I walk into the store, get told that the 150$ pair of sunnies I want to purchase are 20% off to then get told they aren't 20% off at the counter. I then get told a 5 minute info session on the process of returning them or the warranty process which made me think was their a problem with the sunnies or did I look like some potential trouble customer. I then get told yes there is no 20% discount, come back tommorow after signing up online to maybe have the disacount but in the meantime they won't put the 150$ pair of sunnies on hold. They literally ticked every box in the handbook of how to turn a customer away. If their is an award on retail incompetance, they are winning.

They never give the stock on special for the price tag so be very Careful when you go to check out they will say sorry taged wrong can do for this totally not right will never stop there again can

God forbid you’re tired from being heavily pregnant and don’t want to have a full conversation with staff or need help because you’re a retail manager. Within 2 minutes of being in this shop a security guard walked into the store and followed me around like a bad smell. Way to make quite a loyal customer feel unrespected and unwelcome. I won’t return to this store