Bailey Nelson

On 2nd of November around lunch time. It was our first day at Gold Coast, and we decided to visit the shopping center to just look around.
My mum lost her sunglass case, so we decided to go around sunglass stores to purchase a case. When we arrived at 'Bailey Nelson', we asked the lady who was working if they sell sunglasses case separately. So we got a case and as we were going to pay for it, the employee said that it was for free. We couldn't believe it, my mum was so happy.
The employee was very kind and helpful. If I was to buy a pair of sunglasses, I'll go there 100%
Great customer service and satisfaction!

The staff are very friendly and helpful, and made sure to give me good information. Extra star for good service.

I had the most amazing experience with the team at the Pacific Fair Store! Such great, friendly people! Thanks guys!

Didn’t agree with their opinion but it was a Sunday and couldn’t get into my regular optician. Visited my optician on Monday and I’m glad I did!

You can’t imagine they gave me some one else’s prescription and I was ordering 2 glasses with it. Thanks god the lady at OPSM figured out this prescription is so far from my old glasses. Disappointed.

Please try to stick to your website opening/closing times.
I arrived at the store on Sunday 28th May at 4: 52pm, after needing to leave work early and drive 45minutes to Pacific Fair, only to find that it was closed.
I understand that retail stores start to pack up early, but I was very disappointed and not happy at all that after rushing to get to the store before close, the shop was closed up, lights off, and no one answering the telephone.
Not sure if this is common practice, or just lazy staff.
When I went back to the store, and raised this issue I was informed that they will 'pass it on', but I just need to make sure that the business is held accountable.

Excellent customer service, great optician. So thorough yet quick! Definitely recommended.

If you guys accept cash in store, you need to make sure you have spare change.
I went to have my eye test at 10.50 a.m. (surely all banks were open by that time) and was unable to pay $30 as the staff had no change from the $50 note. Seriously? !

Also, there are a small number of frames to choose from. I have been a loyal customer of BN since they opened. This time, I really struggled to get myself anything new.

Apart from what is written above, girls are lovely, and my optometrist was knowledgeable and able to answer all my questions.

The staff are friendly & very helpful, nothing is a bother. The optometrist was thorough & explained everything well

All staff were super helpful, even did a little glasses fashion show and helped me choose which design was best!

I can’t speak highly enough of Caylin, Billie and Sean at Pacific Fair store. Fabulous help, advice and service given.
Deb Brown

I had my eyes tested with Bailey Nelson Optometrist this week, and found them to be professional, courteous and enjoyable to deal with. From the Optometrist to the staff at the front of the store. Well done!

First time experience at buying optical glasses and found Bailey Nelson range offered fashionable choices at good prices while providing an eye test with only minimal waiting time.

Amazingly friendly and helpful staff. Answered all the questions I had with clear and accurate answers. Even played some absolute bangers in the store while I was browsing for my frames. 10/10

Wonderful experience! The optometrist was knowledgeable, professional and explained things well and the team members were all lovely and very helpful.

Very friendly and helpful, would recommend this optical store. Manager Taylor was very friendly, patient and helpful.

Very impressed, they have the latest eye checking technology, experienced consultants and a 5star personable prompt service.changed optical provider as had less than average experience with bupa, spec savers and opsm over the past 2 years.

The ladies at Bailey Nelson were so helpful. I flew in for a week from Melbourne and forgot my contacts except the pair in my eyes, the lady kindly gave me trials free of charge. Now I can see on my holiday! Amazing friendly service

Thank you to all the staff who helped me in the store. Especially big thank you to Kara, appreciate you being nice and patient with me, thanks for your time to help me out with my selections. And sorry if I’ve been too annoying with my indecisiveness.

Billy is to be commended at Bailey Nelson Pacific Fair!
He was very attentive, helpful and professional!
I would recommend Bailey Nelsen for their extensive range of frames and great service!
Mary Wagner