Bags To Go West End

Have brought the majority of our suitcases and travel accessories here for the past 6 or so years. The quality and service has never let us down. Recently we had a warranty claim and Kate went above and beyond as the item was purchased in 2018 and I couldn’t locate the receipt. She worked through the time period that we brought the case, found the original receipt and logged the item for warranty repair. Exceptional effort and very much appreciated. Also ensured we will only every buy from here in the future also. Many thanks Kate

I was on the hunt for a special gift, and let me tell ya, Bags To Go had me covered. Their range of bags is fair dinkum impressive! From stylish backpacks to travel-ready suitcases, they've got something for every occasion.

The who was finishing a long conversation or lunch behind the counter then came over to help. Was interested in Samsonite luggage, she wouldn't negotiate on price and said the price tag on the luggage from Myers was way higher. I still thought the price was too high so went to Luggage Direct in Woolloogabba. Parking was way easier, service was great and prices much less.

Staff up sold me on a more expensive brand telling me that I would have a life time warranty and would have no problems getting it repaired if broken. Within 2 weeks of use it had a hole in it. I took it back so they could send it off the to the company for repair. I have now gotten my bag back not repaired as it isn’t covered by the warranty. They are liars and will upsell you just to make a better sale. There is no extra warranty for any bags you may as well buy the cheapest one. I wasted an extra $180 don’t do the same!

Entered and was given a "hello" which is nice.

Lots to choose from and some good and competitive prices compared to other stores.

My dad bought a 3 piece suitcase set here for me when I was 18 for my very first trip abroad.
They lasted til recently which is 10 years later and I put them through the runner. Dragged through ice, mud, snow… filled to the brim and used for many many overseas trips and long flights/travels. The set wasn’t very expensive either… maybe $150/200 back then. Only recently realized it’s been 10 years and was so pleasantly surprised on the quality! We will be returning here to buy my dad a new set for his upcoming trip!

Highly, highly recommend Bags To Go! Their service, especially their delivery service, is incredibly prompt. I ordered a suitcase one day and it arrived the next (I’m based in Brisbane Metro area). The staff are incredibly friendly and knowledgeable.

This is a really great bag shop, I hope it doesn't close. I bought a suitcase here 10 years ago and it's still going strong despite a beating by baggage handlers. Today i bought a back pack which i have hunted around around Brisbane without success. They had 100+ to pick from. Good service, good prices and a wide range.

Low key, plenty of space. Not that much choice, especially in colour range. Parking is pitiful. On-street parking meters only. Workers and residents seem to use most around the area.

This store was awesome. Thanks so much for all your help and information Rahilah. Love the samsonite upscape

Spent $200 on a suitcase. Zip broke first time of use. Took it back. Refused any responsibility and told me to call/go to a repairers over 1 hour away. They have some warranty document permanently stuck on their checkout desk so i Imagine this happens loads. Avoid at all costs. Scam company.probably all products are knock offs.

I went there this morning and had so much fun looking for a suitcase. The two ladies that were working there were very nice to me, I forgot to ask their names = (. Keep them, good people like them are rare. =)

Unfortunately its closing down. If you want really really good bargains. Go down now. Excellent staff.

I went into this store on Friday to buy a back pack. The service both the ladies gave we was amazing- second to none and the range of products they have surpassed anything I imagined.
It’s such a shame we are losing another great business in Brisbane because of Covid. The prices they have on their stock are great too. Another closing down sale worth a visit.

The sign outside said clearance 80% off everything but when I walked in they were only maybe 30% to 60% off. When I asked the white lady at the front desk questions about the clearance she seemed very frustrated to answer my questions. I was offended by this and walked out.

Excellent range and fantastic prices. I found exactly what I was looking for and at a price significantly less than retail.

Great customer service bought a suitcase to transport a vintage case back to Sydney but i got the size wrong took case back and got full refund and a free carton to ship my vintage case. Thanks again.

I purchased a number of hard suitcases in Sept 2019. First time I used one, the wheel came off. Shop is not interested in repairing it. I just need a new wheel and I will even pay for it. They did give me a phone number of a repairer - a 2hour drive away! I paid $109.00 for this suitcase. I will never purchase from them again.

Advised in correct opening hours no care for my wasted time and kms and hours waiting. Poor customer service and dearer thab other store for same product. Im shoppong elsewhere

Huge range of luggage, backpacks, soft & hard cases and travel accessories. Samsonite, Antler, Tosca, Pacsafe, among others. Pricing better than most Shopping Centre shops and even online only shops. Very helpful & knowledgeable staff considering we visited on Sunday afternoon. Got an awesome deal on a Samsonite case.