Back In Motion Mount Gravatt

Physiotherapist Crystal is incredible! I highly recommend her. The team at the front counter are really great as well, They are all so helpful and friendly.

Physiotherapist Ruth Tung was lovely and helped me recover from my injury over a short period of time. I received the right information and post session exercises which were helpful. The staff at the centre is very friendly too.

Made a booking a week in advance for a Wednesday at 5.20pm due to work commitments.

The day after I made the booking, I was advised a more suitable physio for my condition could see me the following day at the same time, so I agreed.

Today I receive a text msg to confirm a 4pm appointment, which clearly I did not book. The person I spoke with claimed it to be a mystery how that could have happened, however that practitioner did have a 5.20 booked with another person.

To the practice manager; I prefer blunt honesty. Ill happily re-book when given a reason that makes even a little bit of sense- eg; "we made a mistake and neglected to enter a booking which resulted in a double up. " (these things happen) I'd be happy with that, but having run a practice myself for over 10 years, I know full well that a changed booking time is never a "mystery". It always goes over well when you treat your clients as though they are intelligent and even better when you ensure your team can handle potential arrogant A-holes, such as myself.

Suggestion: "you're right, something has happened here, are you able to give me a moment to find out? You can hold, or I can call you back, which would work better for you? "

Best of luck, I don't think I'll be back.

Back In Motion has the friendliest staff and most profesional physios that are easy to talk to. I have been seeing Ian for the past 8 years and always felt very comfortable and never having a dull moment. I highly recomend Ian.

I had an issue with my leg that I wanted to get an opinion on ASAP and my normal physio was unavailable, so I came here. I saw Ian and by far the worst physio experience ever. I was very confused for 3/4 of the appointment as he was consistently giving me two/three-worded answers to my questions and had a clear reluctance to explain things about my injury, return to sport and ongoing treatment. As a paying client, there is an obvious expectation that my questions are amply answered. Thank god I didn't have a serious injury.

Excellent service and helped me with my problem with my knee and what I need to do to manage it. Can highly recommend Ian as a physio.

Had a long term problem that was finally fixed for me, can highly recommend as very knowledgeable and great service. Easy parking out front.

The skilled team at Back in Motion do wonders for our members. Any time there is a shoulder niggle, clicky knee or sore elbow, Ian and his team are able to fix them up and get them back into full motion again.

Thanks team.

Sean Richards
F45 Training Mt Gravatt Mansfield
1450 Logan Road, Mt Gravatt, QLD

The worst Physio Centre I ever experienced, if there is zero rating I would give them zero, they increased the pain instead of fixing me, just never go back to the physiotherapist there called Ian sun, he increased my pain by applying his elbow over my Back which damaged my back, he makes more money with less effort by using non approved easy methods which doesn’t need much effort.if you book with James, he is awesome guy and very helpful.
But be carful from the Asian Ian sung he start to ask you if you are married or not because he is single and starts to ask you very private question to make relation with you! So if you straight don’t book with him cause he will harass you like what he done with me, moreover, they supposed to have money back guaranteed if you don’t like the service but they never gave me any thing back,

Friendly, professional team that helped me understand my injury and how I can recover. Advice was easy to understand and the exercises were practical to perform. Thanks guys.

Great little Physio is always busy so you know they're great. For the duration of your 40mijute session the Physio is with you the whole time.