Ascot Aquatics Centre
| Address | 274 Lancaster Rd, Ascot QLD, Australia | ||||||||||||
| Phone | +61 7 3741 2881 | ||||||||||||
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| Website | ascotaquatics.com.au | ||||||||||||
| Categories | Swimming Pool, Swimming Facility, Swimming School | ||||||||||||
| Rating | 4 7 reviews | ||||||||||||
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Ascot Aquatics Centre reviews
7Great pool for the locals, easy access and heated. Some of the general swim hours are unusual (eg 630am Wedesday start instead of 6am on other days). Also price jump this year was high (now $9 vs $6). But my biggest criticism is the single male shower makes for very poor change facilities - this definitely needs to be upgraded!
I was very disappointed to be greeted by a staff member who made no eye contact, muttered an expressionless "hi" and seemed extremely disinterested in dealing with me! It was my first day so I ignored it. But she was consistent and the same thing happened the next time. As it's all glass inside, I was able to view her interacting with others as they arrived and she appeared to be the same with everyone, so it wasn't just about me! I mentioned this to someone that I'd met there on the day and she confirmed that this had been her experience also. Further to that, a friend of a friend had been there previously and said she'd also experienced this from what appeared to be the same staff member. I sent a complaint through and when I'd heard nothing 4 days later, I sent a follow-up. I received a response from the owner who rather than taking responsibility, attempted to explain this ineffective communication from the staff member as "concern"! I can certainly differentiate between "concern" and "disinterest"! Needless to say, I won't be returning! If I'd simply received a deserved apology, it would have been a thing of the past, but as the owner chose to defend this unprofessional behaviour, my only choice was to find another venue, which I have!
Clean and nice facilities! Children's swimming lessons are fantastic and the teachers and coaches are all great. Very friendly staffs, help us a lot with my son’s make up lesson
How lucky are we to have this magnificent new venue in our suburb! Spotlessly clean, light and airy, room to move. Just love it and go often.
Welcoming and very friendly staff and there to help.
Kids love to go there Amy and Tom are so good and patient with kids.
Just for structured classes and doing lap/walking (rehab). The ICE POOL & HOT POOL are great but be sure to BOOK book book places limited each session
A great new swim venter.super lovely people and awesome facilities!