Aqua Gardening

Friendly helpful staff who know about what they sell, so rare, but so wonderful, they will definitely keep my business.i give them 5/5.thanks guys.

I was impressed by the range of products here but more so the knowledge of the staff. We had a chat about my irrigation requirements and Ash discussed the options available to me.
I have a small home herb garden that I wish to make self watering/feeding. Ash competently gave me answers regardless of the size of the job. Well done guys, I'll be back soon.

Would have given a zero star if I have the option. Bought a king Oyster Mushroom Kit couple of days ago. When I received it, the kit was expired, rotten, full of dead maggots and had been cut open when I opened the kit. I asked for a replacement, the customer service team promised they would check the expiry date and the condition before sent it.

However, I received my replacement today, exactly the same condition of the mushroom kit, just no maggots this time. It is expired, rotten, been cut open and with a terrible scent.

Definitely a disappointing experience and waste of time and money!

Tried to buy and pay for a product online with click and collect. Despite offering this facility on the webpage there is no option for it at checkout. As such I went elsewhere.

Want to talk to someone who knows what they are talking about? Come here. Don't waste your time going anywhere else. Very helpful knowledgeable guys who care about what they do.

Always super quick to pick up orders and helpful when you have questions. Perhaps my only critique is that the website could be made to load a bit faster, but that's being nitpicky. Highly recommend.

Digital timer i bought was DOA. Emailed in a warranty claim, was sent an aus post return label to print, made it a very easy return at no cost to me. Got regular email updates on status of my claim, great customer service

I highly recommend Aqua Gardening.
They're are an extremely professional and customer service based company.
I will continue to buy from here as my experience with them is above and beyond many other companies I have dealt with prior.
One of the items I purchased from Aqua Gardening was slightly faulty (from the supplier) and they took complete control of the issue!
Well done!

Very helpful, friendly staff. Extremely quick service and free coffee Still the same quality service

Worst rip off in Brisbane, they sell old Leca, it smells like old fish tanks not clean terracotta. I would never go back.

Need to fix Apple Pay on their website. I let them know about this last year and then tried to use it again today and it failed. No excuses for not rectify this issue. The service bot on the website is also terrible.

Been shopping there for years. Very knowledgeable and helpful.
Love checking out the display pond/aquaponics when I visit.

The guys @ AquaGardening Rock!
Great Service
Great Advice
Great Products
I have been using Aqua Gardening for almost 2 years now and their service keeps me coming back! AAA+ Thanks Aqua Gardening.

Firstly, I have to say that the store itself has changed dramatically since I last visited. You now walk into a dead-end pretty much with no real warmth nor service really.
I had walked in and had seen two staff members on their laptops as I walked pass to that dead-end, that's when one of the staff had realized that I was walking back out and had asked If I needed anything?
Yes, I was looking at pond lights, transformers etc etc and they had pointed out to me that there was a computer for myself to utilize & look for what I was needing. I said it's all right I just need old fashion service "Customer service to HELP me out" not a computer!
He then said that's all good please sit down as we went through on his laptop to see what I required for outdoor our pond & we came up with a list for purchase.
I had asked if they could do any better on price? He said he would go and check with his management team!
Came back with, Sorry! Nothing can be done for a lower price, but if you by chance find a better price else where we would be happy to match it, but no discount upfront still. I said that's all OK then and had left.
To my surprise, I had came across the very same items on line with exact model numbers etc etc at very very much cheaper price online WITH FREE POSTAGE from WA! Wow, that just showed me that this business wasn't the slightest interested in my $$$.
The company in question was eQuaria as these items that I was after came in $30 under to what I was quoted in the beginning.
So, I would recommend anyone before visiting this store is to do your homework prior, as they will price match any competitor!
Makes me wonder why they just cannot offer a small discount in the first place knowing that is cheaper prices out there for the exact items that they sell "Basically ALL MADE IN CHINA UNFORTUNATELY"
Overall disappointed and will not be back due to your lack of empathy and customer service!

The best store I have ever purchased at.even delivery times are incredible (same day, via courier) the service and advice are spot on too.i have never been happier with a stores service.truly excellent, i love this place:)

I only buy their products online, but their website and products are great! I always reccommend them to my friends. Thanks for stocking compost tea mixtures!

Great team with good advice and knowledge. I went in there knowing very little and they were so helpful and guided me to the right options I need.

Excellent customer service and knowledgeable staff member Reece, great selection of items to chose from for your garden.

Thank you Rhys for your outstanding 5 star customer service and information to help us out. The showroom is also so lovely and easy to navigate.

Excellent service great information from friendly staff and because of this I haven't lost any of my indoor plants. Always a good welcome, quality goods interesting gardening information. Love going there!