Ampd Brothers Electric

The tech team was prompt and called me to discuss solutions, which worked. My only suggestion would be to be clearer that the engine will need to be serviced at a certain number of km's and have some videos ready to go.

Hi all……just a short line for the moment.
Thanks for all your help and advice with the purchase of my new colour display upgrade for my stubbie classic.
I can’t recommend you guys highly enough, thanks once again.

Had my Stubbie for a few weeks now. Purchased it from Burleigh, but had it assembled free by Currumbin cycles. They spent a lot of time with me going through different options and accessories. Really happy with the service, and love the bike.

I’ve just ordered product and it was so easy and with lots of backup info confirming the order and tracking details. I’m now looking forward to the delivery
Cheers John

Absolute brilliant customer service!
Friendly, knowledgeable & professional service; stock is high level reputable & priced well - once I win lotto I will buy another bike!

Awesome product, with fast postage and handling. Got a lemon charger, however tech support was prompt and responsive and was able to issue a new charger immediately.

The product I bought did not do what I needed. Within2 days of contacting Ampd brothers, I had a reply and a refund within 4 days, no arguing, no pushback.
Thank you so much I certainly recommend them, customer service is excellent-Thank you Jorden!

These bikes are nothing short of amazing. I bought 2x ace s for me and my family. The kids love them. I'm 6'4 and my daughter is 5', we ride the same bike.
Such good build quality and a true pleasure to ride. Well done ampd bros

Just like to a say a big ”Thank You” to the service team at Ampd Bros who helped me out yesterday. They where quick to respond to my email and provided a solution that was more than I expected.
Just reaffirms the reason I picked their bikes.

I have a demon 2 and love it. I'm a big dude and I can easily double my wife and grandchildren. It's fast stable and the battery lasts for a good 50km or more.

Bloody awesome customer service!

These guys are no joke when it comes to going above and beyond to help out their customers. I have recently purchased my first E-skate board with amp bros and they have been fantastic from the get go. Their advice is excellent. I’m pretty sure they own or ride their boards because they can point you in the right direction from choosing the right board, battery and wheels for your needs plus handy maintenance tips and tricks to go with it. Without the upswell!
They accidentally sent me out the wrong board to my order (they sent me an upgrade) unfortunately it didn’t have the correct wheel type I desired. Within 10minutes my email was replied to by Corey and he had created an express shipment for the wheels I needed, allowed me keep the upgraded board and the wheels it came with for no extra cost on my end. Going with an Australian brand with staff that know their products and our conditions from experience is a game changer in this market.

It is worst to know that Ampd Brothers won't take care of a warranty of a second hand scooter that they sold. If you were to buy one, even if the seller provide you the receipt, Ampd will budge to their shame policy. Same if you were to buy a scooter as a gift, do not count on them to assist the one you offer the ebike.

I understand it would matter if you were selling only face to face random products, but this guys are selling online item cost thousands of dollars which have serial number on many different parts to make it easy to track and keep records.

There are others sellers who offer fair policies, you better look for them.

Great dealing with Ampd Bros!
Super fast delivery to Perth, great communication and the quality of the bike is excellent.

I bought a kabo king gt wolf scooter from AMPD brothers and it was faulty. After using it only once the display screen stopped coming on and then the scooter wouldn’t even turn on. I wrang ampd brothers and told them of the issue and i was told to send them a video of the issue. I thought it would be best to drive the scooter back and show them the issue.
Upon arrival i spoke to someone on the counter who said that i would need to leave the item to be looked at by their technician who was busy. I said it was clearly a faulty product which needed to either replaced or my money given back. This staff member then brought out the store owner Corey Keats. Corey was the rudest, most unprofessional person i have ever met. He did not help whatsoever and lied to my face and was trying to intimidate me.
His father then came out and I told him I wanted either a new scooter or a refund. He told me that he didnt have any stock to replace mine. I saw a whole pallet of scooters around the corner and walked over to it and said what’s this then? He lied to my face and was no help. They did not ever try to assist even though on their website they state they have a 30 day return warranty if the product is faulty. Finally after waiting at their store for 3 hours, i was able to finally get the scooter screen to turn on showing the error code and that it had only done 1km of travel which i was accused of riding it dangerously and damaging the product.
I showed Coreys father and he then took Corey inside their office and then they came back and said they wanted to speak to me. I told Corey I did not want to see him and so I went into the office with his father who finally apologised and said they were going to give me a refund. I asked why couldn’t this have been done upon arrival instead of having to wait for 3 hours and having to be treated like a criminal and intimated by Corey Keats and his Father.
PLEASE PLEASE PLEASE do not buy anything from these fraudulent individuals, and take your hard earned money elsewhere. This was the worst experience I’ve ever had and I don’t want anyone else to have the same occur to them. AMPD brothers is the worst company and their customer service skills are pretty much non existent. Thanks for ruining my electric scooter experience and for giving me one of the worst days of my life guys, great work!