DHL Express

Gotta share this epic customer service I got from DHL's rockstar, Courtney! They were on the ball, solving my issue lightning-fast and explaining everything like a champ.
Super friendly and caring, too! Props to Courtney!
DHL, if you're listening, Courtney deserves a raise! Their exceptional skills and dedication to customer satisfaction are worth recognizing. Keep up the fantastic work!

Must give credit for Julia and Courtney! They were really nice and professional on the phone! Assisted my packages to arrive on time without any issues! We need more people like them because their customer service were the best!

Worst, pathetic and terrifying experience sent a parcel from here it’s been more than a month and still has not been delivered, Inexperienced and unqualified staff the mistake was from the Dhl representative as she weighed the box and put down wrong weight in the invoice when I went to the depot there was no help offered. Terrifying experience Do not scam hardworking money

So their driver pulls a sickie the day after Australia Day and as a consequence everyone has their parcel delayed another 48 hours. Thanks a lot.

Very bad service. This company likes to blame everyone else for their terrible service. I had a parcel arrive 1 month after it was scheduled to arrive. You pay so much for Express service and don't get it. They also don't take responsibility for the items in the package that are ruined from their bad service. When you complain and they say they will call back they never do. It is a real shame as the people in their facility in darwin are excellent. Save your money and sanity and use some other service

Lots of communication but often with too many people.
Anyway clear directions for pick up and drop off does work well but again communication!

Was unaware that the service point existed. Great service really close to the city and home meaning that you're not having to travel a few suburbs to collect from they're main depot.

I reached DHL office 1620 and by 1630 completed my job. Excellent customer service. James was v efficient, polite and professional.

Charged me an extra $35 because the package was. 1 of a kilo over. Failed to inform me that the receiver overseas must pay $36 before receiving the package.
Corrupt.

Not able to organize themselves with their team in Dili, my boxes are stuck in Darwin since more than a month and they don t care.they send one box at a time

Impossible to contact them

Very disappointed,

I wish I could put 0 star

Wonderful. I was well attended to. I will come back sooner because it's easier than I expected.

Got my son to send me a box from Darwin to Townsville. The box was squashed, ripped and had holes in it. For $140 for one box to be treated that way in transit is not worth it. Never using again.

These guys are so helpful, they really made the effort to ensure that I got my urgent parcel on time!

Been waiting a over a month for a package from American, and its been in Australia for more than 15 days! This is ridiculous