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Hi Darp, have been trying to call you guys for several days. You’ve taken almost $6,000 of our money but aren’t responding to any correspondence for our upcoming trip. Have reported you to the ACCC. WHAT IS GOING ON

I would give a zero if it was available
DO NOT TOUCH THIS BUSINESS AS THEY ARE BEYOND USELESS
I won’t go into the detail but they are bordering on fraudulent they are that useless

Bought a package through GrabOne - got in contact with Darp Travels after paying. Started out agreeing on the dates and times. Asked for confirmation on flights / accommodation and received no response for 2 and a half weeks despite multiple follow ups. Eventually had to dispute this and get a refund (through GrabOne as DarpTravels refused to reply to me). I believe DarpTravels lied about booking the flights / accommodation and tried to take off with the money. I absolutely do NOT recommend using them. Awful travel agency.

Darp Travels
We (2 couples) booked a tour with DARP Travels last year to Phuket. Paid for the trip and asked for upgraded seats on the flight home. We were charged $630 per person extra for those upgraded seats, on top of the tour price. The full amount was paid months in advance.
Several weeks before we were due to fly out, we had no tickets. Emails sent, sketchy replies. Eventually told they were working on it.
Finally, a few days before our departure, we received our travel booking documents.
Flew to Phuket. No one met us at the airport. Had to make our own way to the Hotel. Messages sent to Alex at DARP Travels.
Hotel very good, no issues.
Travel to Phi Phi Island and the Hotel we were booked in to was 239 steps up the side of a hill, and the rooms were tiny, with a view of the unit in front, nothing remotely good about it. Negotiate and pay for another room, this time with a magnificent view.
Leaving Phuket, to Singapore, no upgraded flights, not even sitting with each other, aisles and seats apart. Same from Singapore to Melbourne, but worse, on different sides of the plane, and not upgraded.
Arrive in Melbourne, to fly to Auckland, and same deal, no seat upgrade, not sitting remotely close to one another. Air NZ staff spoke to other passengers and we at least got to sit next to our wives. (Thank you Air NZ cabin crew and fellow Kiwi travellers, much appreciated).
Emails sent to Alex at DARP Travels, I have not had one response, not one. Numerous emails sent over 12 months. Another of our party has had emails responded to, but no apology, no acknowledgement of any concern, and no monies refunded after we paid an extra $630 each for the seat upgrades.
Alex has blamed others working for DARP Travels, he has blamed Singapore Airlines. He has done nothing about it.
Emails and messages have been sent to DARP Travels, without any response from anyone else at the company.
Alex has stopped responding to any communications.
We want our money back from DARP Travels, they promised upgraded seats, we paid for upgraded seats, we got nothing. This has been dragging on for over a year.
Not impressed. Would strongly recommend avoiding any business being done with this company.

Terrible service, worst experience ever and will never use them again! Nothing was organized, they got our names wrong on the air-tickets even after sending them our passports which clearly had our names printed on. Had to take the liberty of rectifying the name change with the airlines directly which incurred a cost, after sending them the bill for a refund no reply! The transfer from the airport to the resort was not arranged, so we had to call the resort to arrange it.strongly advise not to use Darp travels to avoid the disappointment and inconvenience that we experienced

We had a great trip to Queenstown. The staff at Darp travels were responsive and very accommodating. At one point the emails went to my spam so I missed some communication, but they patiently sent it through again, and there were no issues with the trip. I would definitely recommend booking with this company.

Extremely disappointed. Once the payment is done all there services become really bad. Have to be on hold for hours if you want to contact them. After about an hour their consultants simply hang on you.

Good value for money. Flight and hotel package. We chose Visala Boutique in Seminyak-clean and quiet but still in good location with great inclusion package. Keep it up

From the very 1st day I randomly found the Darp Travels on the internet while I was just scrolling down my Facebook Newsfeed. As I had planned going to Bali with my hubby so I thought why not I talk to them once. So I just texted them via messenger and met Sam who had been the great assistant for our whole Bali trip. I didn't need to talk to him verbally as he was so good in advising us through text only. Think how great he is! You will love him for sure. He is so caring and dedicated to his duty and arranged us a very sincere guide and driver (Made Suama). He is 10 years experienced guide. During the trip everything went so well and smoothly. Me and my hubby didn't get any trouble we just had so fun and made so many memories. That's only because we had a very humble and helpful people around us.
I really really recommend the Darp Travels for your next trip You won't regret for anything!

We had booked our Puket Thailand holiday with Sam. He tailored the perfect trip according to our requirements. He always willing to take the time to discuss our concerns and respond our questions. Hotel we stayed in Puket was fabulous.kids really enjoyed. Highly recommended this travel agent. They have extensive knowledge of the loations and have ability to change an itinerary to suit our preferred dates.

I had booked my holiday with Alex for my mum and I. He was absolutely amazing considering I had a lot of changes to the original booking. Any request I had asked for he did right away. Even when we overseas they still went the extra mile to fulfil our needs. They have exceptional service and highly recommend their travel agency will rebook with them again!

It was a fabulous stay in Queenstown, We had a fantastic accommodation - the breathtaking view just by our window! Can't ask for more! Thanks Steve for making my hubby's 50th birthday such a memorable one!

Darp Travels - highly reccommended!

Palazzo Versace Was Amazing
Steve Was Most Helpful With Our Booking
Look Forward To Dealing With Darp
Because Of Steve's Help & Fantastic Deals

What a fantastic mystery Queenstown package I bought through Steve at Darp travels. At first it was a challenge to find dates and flights that worked, but Steve made it happen and they couldn’t have been more perfect. Our accommodation was sufficient for our needs and Queenstown was stunning. Dealings with Steve was easy and effortless, our travel went without a hitch. Thanks Steve and Darp travel, I will use your services in future.

Monique Ballinger

I'd be surprised if this guy Alex could dress himself adequately.
We won a trip and he was to organise it. We had issues with him the whole way through. From the motel room to meals to transfers to and from airport. Wanted us to sit in an airport for 8hrs at night then offering us flights that we had to pay for.the last call was our pick up from airport.which was included in prize package. THERE WAS NO ONE COMING we had been up for over 24hrs to find in a strange country.i wouldnt even give this guy any stars. Extremely disappointed extremely unpro.

The accomodation was excellent but we would have preferred a room with a lake view, maybe this could have been an option on the grab one website.we would have wanted an option for a bag on the flights which we paid the extra for.with air new zealand getting a bag and a seat request was easy as you could change the email address so you received the email but with jetstar the email couldnt be changed so it had to go to the travel agent and you had to request a revised copy of your booking reference.

The trip was great. The arrangements in terms of transportation was super good. I would suggest to have 4 days in Bangkok rather than 3 as two days are wasted in travelling. We loved Phi Phi Island.

Darp travels were very helpful and supportive in organising our Bali trip, they were very accommodating in my changes as I had to add people and change plans as I went. Highly recommended. Alex was our agent and he was awesome and very friendly will get back with him for our next holiday.thank you Drap Travels

Our holiday with Darp Travels organised by Alex was stress and trouble free with Alex organising separate tickets for us going to England in addition to our Malaysia trip at a different time to our adult children. The only time there was a hiccup with their flight being cancelled, Alex was there to help ensure they got professional attention and restitution staying in a hotel overnight. Both hotels we stayed in at KL and on Penang were wonderful - particularly the latter, with both having great breakfasts. I would definitely organise another trip with Alex from Darp Travels, Many thanks for the professional prompt and courteous care, regards Liz

Where to begin.may as well start at the beginning when I bought a Holiday Package from Darp Travels and my Agent was Alex. At this point I have to say Alex was AMAZING to deal with. I seriously didn't make his job easy by changing things a list long. He always replied to my emails at a timely fashion, when I'm sure his finger hovered over the delete button.hahaha Credit where credit is due he deserves a 5 Star just for that. Great price for what we got, NZD$1200 Return Airfares Auckland to Bali, 7 Nights Accommodation, Buffet Breakfast & Airport Transfers.

BALI. Everything about it had the WOW FACTOR!

Ramada Encore A. M. A. Z. I. N. G
Food was absolutely divine especially the Breakfast. If you couldn't find something at the outstanding Buffet to wet your appetite then chances are good you probably complain about everything. Always has to be a Mr & Mrs Debbie Downer among us hahaha. Having a Restaurant in the Hotel was a bonus. We ate a majority of our dinners there and found it to be very reasonably priced (didn't need lunch because breakfast was so filling)

The SPA. Highly recommend the Foot Reflexology, got to keep those feet happy for all the walking they do at the Markets while your Bartering)

Swimming Pool was another A. M. A. Z. I. N. G.feature at Ramada Encore. My only tiny winy thing I would say is PLEASE don't allow guest to drink in the Pool. If the Glass was to smash that would close the Pool down until it was guaranteed all the glass was picked up and it's also not a good look for the children to see.

Our Room. FANTASTIC! Alex worked his magic and got us a upgrade to a Balcony Room on the 2nd Floor overlooking the Pool. Super King Bed. I needed a mega phone to yell out goodnight to my hubby hahaha Outdoor Lounger which was great for unwinding at the end of the day and a creature of habit I always make my bed but despite this the maids came in and remade it.they were so great.

Nothing was a problem at Ramada Encore. I would certainly highly recommend it and come back time and time again)

Markets. WOW WOW WOW. We met a couple that didn't know how to barter, felt for them haha Not only is Bartering an Adrenalin rush it's so much fun, should be an Olympic Sport. I would be a contender for the crown) Of course everything with a label is a knock off but who cares.for some of my whanau back here in NZ they would be wrapped to get a pair of Nikes or a Billabong singlet.so all good.

The People. Back home we have a saying:

He Tangata He Tangata He Tangata. Roughly translated it means.
'What is the most important thing in the world, it is The People, The People, The People.

Such gently spoken people who were always happy to make your visit a wonderful experience so be gentle back and be KIND.it's free PEACE!

Thank you Darp Travel for a wonderful experience.