Australia Post - Darwin GPO

I transferred my interstate driver license here. It was smooth, quick, and professional service. It is also free of charge.

This has got to be the worst post office in Australia, I have never come across such rude staff, who eye you up and down the minute you walk up to the counter with judging looks and speak so rudely. They act like they are doing you a huge favour bu serving you. Sorry but this is your job, and you’re getting paid for it. What is the matter with you people? Don’t treat others terribly because you hate your job. Seriously Australia Post, you need to train your staff or hire better staff! Pathetic. I live a one minute walk from this post office but will now actually drive further to go the post office in Parap which has great reviews. Avoid this post office at all costs if you can.

DO NOT use this post office if you have the chance. The staff at the counter are super unhelpful, and actively make your work more arduous; it took more than a month to partially complete a simple task of delivering documents interstate.

Storytime: I had to deliver a money order and a return envelope to a receipient in another state. The staff delivered the money order WITHOUT a staff signature, thus voiding its use. The receipient then had to use the return envelope to return the unsigned money order. After signing the money order, the office staff literally stuck a white sticker over the stamped area of the USED enveloped, while reassuring me that it could be reused. However, of course, that is not the case. After more than a month of this back and forth, I gave up receiving the physical document and asked the receipient to send a digital copy to my email instead.tl;dr do not use this post office unless you’d like your time and money wasted.

Very bad experience every time I got parcels from auspost, even tho every time I’m at home but the delivery person never ring the bell and said I missed the delivery. Seriously trained your employees don’t be this lazy ok? Is not that hard to press the bell! DHL is even better at customer service, and they ring the bell every time, why they can do it your delivery person can’t?

Pick up service is good, staff are friendly and find my parcel quickly. Lockers are also convenience. I can pick up after working hour, 24/7 whenever you want. There are 2 locker points you can choose in the darwin city, one is down at Woolworths and another just next to the Darwin GPO Post office.

Dear Paul Graham Group Chief Executive Officer and Managing Director Australia Post,

Please take the time to read my review and other reviews on this site. We live in a block of 26 units near Darwin City. Many of the residents have similar complaints about your delivery driver. Yesterday I was home yesterday all day due to Covid. Sitting on a seat a metre away from my intercom which is in excellent working order. At no time did the intercom ring. My tracking information came up with a message Attempted delivery - No one in attendance 9.39am. A card was left in my letterbox just under the intercom. The parcel was needed urgently. My Wife went and collected the parcel at the Cavenagh Street Post Office this morning. She was told it was not heavy by a staff member. For an older person 7.4 kg is a reasonable weight especially when there are no carparks out the front of the Post Office due to construction work next door. As my wife said to your staff member obviously a 7.4kg parcel is too heavy for your delivery driver. Please urgently investigate this complaint under your watch (maybe that is a bad choice of wording) not just for us but all of your customers in this area.

Peter is really great! He's understanding, patient and help you when you are in trouble with your packet. I recommend this post office crew member

Hi your delivery drivers are by far the laziest people in the work force! I was in my home and they didn’t even try to deliver my package he sat in his van wrote out a card and left it in the mailbox I was coming out of the bathroom as he got in his van and drove off! DO BETTER AUSPOST

Teach your delivery drivers how to deliver a package and how an apartments bell system works. Home all morning to get a notification saying couldn’t leave in safe spot. No shut it’s an apartment! Try calling the apartment itself!

Been there quite a few times and always has a quick service for my parcels. The staffs are really amazing and helpful.

Got there at 1655 (due to work) on a Friday to pick up a parcel and the place was closed. No weekend timings. Appalling. You have a hatch why can that not be opened for 3 hours on a Saturday? Or send everything to Winnellie post office as it has much better hours of service

Just met the delivery guy saying he ll even refuge to drop delivery card because the door is always closed. Great service

Great Customer Service provided by friendly staff.
Well spaced out with a large variety of posting requirements and gifts.

However it was difficult to see the entrance from the street. Look for the Australia Post sign above the Store.
It's on the corner and has auto doors next to a very small Cafe.

Wheelchair access is also available.

Sent parcel express and their were unable to find it. Tracking says processed in Darwin then nothing else for 15 days.

I think its quiet awkward the AUS Post, I mean really what really do we need them for? Close them permanently.

Have a parcel lost somewhere down the line. The staff here were super helpful and called their personal contacts to track it down. Best service I've had yet.

Can't access 24/7 parcel lookers after their retail store closed because they are doing some redevelopment.

Reception staffs are not helpful. You been doing your job for 5 to 6 days don't expect your customer to know informations that are stupid question for you.

Absolutely rubbish. The people here are taking the absolute piss.
Every parcel I have ever got is held up and we have to wait for weeks. And when you ask, they just say they will lodge a report and you never hear back from anyone.
This is by far the worst run post office I have ever been to.

I went there today at noon time and posted two sets of documents for delivery. Transaction went smoothly and I was able to finish it in less than 30 minutes. Staff was accommodating as well.