Wellbe Bulk Billing Psychology Practice

Why do you never answer the phone. I need to book an appointment. There is no answer on the website either.

Showed up at my booked time, got told it was the wrong time and was charged a $20 cancellation fee once I left with no warning. Waste of time

Have been with Wellbe for a few years and the service and team have always been great. They offer solutions for mental health plans so I encourage anyone to try them out

This was my first time getting counselling and help after suppressing my emotions for many years and my experience here just made it worse. I booked an appointment in November 2022 and had my first appointment today in February 2023. The closest availability to see a professional psychologist took 4 months and it was the most awful experience i have ever been through.

The session was over zoom call and from the very first opening remark being 'welcome to wellbe psychology and so forth', I already could tell he was not interested in me in the slightest and was seemingly just going through the motions of a standard job.

Throughout the whole interaction it felt like an interrogation and I wanted to leave 10 minutes in. There was no smiling or empathy or even any sense of a welcoming environment. I kept getting weird blank stares and silence for minutes without any indication of why (perhaps he was writing things down or reading notes from his screen, I do not know) and it was just very awkward.

The way he framed the questions seemed like I was being invalidated for how I was feeling, like asking 'do you think it's worth feeling these negative emotions' or 'what benefit do you get from being negative, isn't it better to live life not worrying'. It just made me feel small and even more insecure than I already was.

Halfway through, the zoom meeting ended and I thought he had just completely cut me off the call and I couldn't hold back my tears any longer. After being able to get back on the call, I assumed it was a connection issue and he responds quite dismissively 'mhm mhm' and goes straight back to his script of questions without a care. At this point I just wanted to leave but I held on to the very end. Not once did I feel a sense of security or comfort.

For my very first experience meeting with someone who is meant to help me I felt anything but. I was extremely stressed and did not feel safe at all. It left me fully bursting into tears after the call ended and I am left feeling worse than I was before.

Worst customer service ever. How many times they have changed my booking dates and on last booking day when I went there, they told me that they moved my booking to next week. For them, being sick is child play.