Wellbe Bulk Billed Psychology Practice

Really disappointed with the services that I am receiving in terms of counselling from Wellbe. I had two sessions with Glessia by far and in both of the sessions she wasn't going to turn up until she was been reminded via email or through text messages. The first session she came half and hour late and the second one she attended 1 hour late. She gets very unprofessional and starts saying things like she was waiting outside of her office assuming that it was a face to face consultation whereas it has always been a telephone consultation which has been booked 2-3weeks prior. Then she blames her administration staff for overloading her with extra clients which doesn't belong to her and she is supposed to work back to back for it. Then just yesterday she turned up 1hour late and started giving excuses saying it was due to an unexpected happening within the work environment where she had to move out of her office so that it could be given to another psychologist. The matter of fact is that if I wouldn't have emailed or messaged her then she probably wouldn't have turned up at all for the session. On top of that the advices and the questions that she provides are so inappropriate. She doesn't seem to listen to what the client is saying and most of the session she goes on talking. She doesn't understand what the actual situation is and she starts applying a general shcema, theory and behaviour pattern on the situation. I feel really upset with her counselling sessions and it is not doing much good. I have already emailed management regarding the first instance and I was hoping that they would look into it and address it accordingly but it seems like nothing has happened about it! Very Unprofessional!

I am very disappointed with this practice, Wellbe at Parramatta, NSW. I booked an appointment to see a psychologist, more than a month in advance. When it was a couple of week before the scheduled date, I received a message to say the appointment is cancelled. I rang the phone number on the text message given to me. I was given a response that the psychologist with whom I intend to see, didn't have the capacity to take my appointment on the scheduled date and time.

I did ask the question, to their office, they should have known the intake and the capacity of the psychologist at the time of booking and didn't have to wait for more than a month to finally tell me the appointment is cancelled.

I preferred a face to face conversation for the anxiety and depression rather than phone consult.

But a sudden cancellation after all this time waiting to see a psychologist, adds more emotional stress in addition to my depression.

Perhaps it is bulk billed, they simply not interested, but this company should remove such information from their website if they are not interested in bulk billing their services.

I was offered a rescheduled date to February 2021. But I was immediately advised, I would experience the similar situation. I finally told the receptionist, if they continue to keep postponing their appointments, I would not achieve the benefits for my depression, as my mental health gets worse.
Hence I cancelled their appointment.

I have read other reviews, who has encountered similar bad experience as I did.

I DON'T RECOMMEND THIS COMPANY TO ANYONE WANTING TO USE THEIR SERVICE FOR FIRST TIME. REALLY DISAPPOINTED. Waste of time.

Not only they don’t care about you but they’ll make you feel more miserable as well. Never go to this place the service is terrible and only cares about money!

Warning!

Please do not go for Amanda nassif!

Please don’t trust to her reviews like I did

My friend help me to find her because she had so many good reviews but.

She wasted my time, she’s not on time ،her review said she’s helpful but she’s not at all, she’s not on time and I didn’t find her respectful

You’ll have the bad experience like me I don’t know what to do now I really needed to talk to someone guys swear to god I’m really really having bad time in my life but even who you think will help you they don’t they put you more in trouble.

Swear to god I said the true don’t go for Amanda nassif.

A month ago I asked my GP for a referral to help me cope with my long term anxiety and depression. She referred me to this practice as they saw clients on the weekend, and I couldn’t take work off during the week. She disclosed she had no idea if they were any good, but requested I report back to her about my experience. I made my booking for the next available - which happened to be roughly a month long wait.

Today I had my appointment. After standing outside of the practice and buzzing for entry, I got a FaceTime call from one of the doctors. This was a surprise to me I had requested a male psychologist, and it was a woman on the other line. I explained that I was outside only to be told she isn’t seeing patients face to face.
I suffer from anxiety. When there are sudden or unforeseen changes, I can find it difficult to adjust. I was already feeling incredibly emotional and anxious. I explained to her that I was disappointed about not having been notified that the appointment wasn’t face to face. She told me to find somewhere private.
I went back to my car, which was parked at Westfields (which was completely packed.took me 30 minutes to find a park that day, causing me even more anxiety). So there I was, sitting in my car trying to de-escalate my anxiety, crying.while people were beeping at me as I was sitting in my car taking up a spot.

I explained that I had requested a male, but then said, at the end of the day, I really didn’t care. She told me to take some deep breaths as I was obviously distraught. We didn’t delve into any of the actual reasons I needed an appointment and she ended up telling me she would email the practices admin about not notifying me, and then ended the phone conversation.

I was perplexed. I was still crying, and at no point did she ask if I wanted to continue with the session despite both mix ups. By this point, I was feeling livid. I had been skeptical about seeking help, and now after pursuing it, it felt like a slap in the face. There was no attempt to follow up after I said I was not okay, and I am livid that when I made the booking, there was no mention that the appointment would be by phone.

Seeking help, a referral, then waiting for a month was difficult. It is a hard thing to admit you need help, and when I did, this happens.
If I was in the same state I was two or three weeks ago, this would have completely broken me.

Put simply, this isn’t good enough. Fire whoever is neglecting to pass along key information. This experience has marred my motivation to seek professional help.that there is any point or value. It shouldn’t be this hard to get help. It really shouldn’t.

Edit: I have emailed you and did speak to someone last Monday about my experience. In my email I have included the date I made the booking and time, as well as the number of the practitioner I spoke to on the day of my appointment. Hopefully this helps you get to the bottom of what happened. I appreciate you taking this review seriously and making the effort to remedy these issues.

I called Wellbe Psychology on 9627 1177 for an appointment, I spent the whole afternoon calling this number multiple times, but NO one answer the phone, this totally waste my whole afternoon. I have to see my GP again to get a new referral to see psychologist somewhere else, not professional.

Amanda is professional, caring and empathetic. I have dealt with significant trauma and Amanda has given me helpful techniques to deal with it. If money is an issue, you can get a mental health plan and get your sessions bulked billed.

I had a psychology appointment booked here.
When I rang I made it clear to the lady that I wanted a face to face appointment, she told me that is fine.

I had to wait 2 months for this appointment, I heard nothing from them until the day of the appointment.

I get a phone all but I couldn’t answer the phone cause I was working.
The lady didn’t leave a message and it come up as a private number so I couldn’t call back.
I left work early and went to the appointment, then I get a phone call from the psychologist saying she is only doing phone appointments.
Then she spent the next 10-15 mins trying to convince me to do this even though I said I wasnt comfortable doing it.
Very unhappy and not good enough.

Amanda has a very good methodology to pin down the causes of anxiety. She helped me identify the triggers and guided me very well to manage it. I highly recommend her to anyone who needs help with their anxiety issues

Amanda allowed.me to say what I needed to say.is non judgemental and I left sessions with a feeling that someone was on my side.both through her non judgemental approach and rehashing of life goals and future plans in session.recommended

I suffer from depression and anxiety and when I finally had the courage to see a psychologist for the first time, after weeks of searching, I booked with Amanda (seeing how the reviews were great).

On the day, I received a missed call and a voicemail from her an hour and a half before the session, stating she cancelled my appointment because it was "a public holiday", without an apology and that she'd contact me back. But I received a confirmation text the day before? I waited a month for this session and it literally broke me down. I would have understood if something happened or if an emergeny came. But to contact a patient last minute and cancelling on them because they didn't remember I was booked in on a public holiday for a whole month is simply unprofessional. And without a reason and an apology.

I've spoken to reception after not receiving a call from Amanda and they apologised and offered to book the next available time with her and that she was available a month away. The person I've spoken to was lovely and tried to help which I am grateful for but there wasn't a solution since I was desperate to see someone ASAP. The experience I had was very disappointing and upsetting and totally put me off in seeing anyone.

I checked up one of the psychiatrist, she didn’t even know what question to ask and she doesn’t give me tax invoice, cash money! I asked 100 times for invoice
No reaponse

I am so grateful to have finally met Amanda I suffer from anxiety and namely postnatal anxiety and depression. I have had so many previous psychologists who I ended up never going back to or otherwise left the sessions with them feeling like I gained absolutely nothing. I highly would recommend Amanda to anyone. I have also ptsd from more than 13 years of complex trauma stemming from my childhood and it is so nice to have someone to talk to that is actually helping me improve emotionally and mentally. Every session I have with her I always leave feeling ten times better than when I entered and every session is a big improvement from the last. Highly recommended she also gives u that vibe she wants to listen and help and actually cares. Thank u so much Amanda

I have been seeing Amanda for nearly 3 months, I’m happy to have seen her. I’m feeling much better from when I first met. She has made me realise what my problems have been and was very comfortable to talk to. She has helped me to move forward to a better place even if you have those old days thoughts keep coming, to learn to deal and see the big picture and fight those demons. I would recommend anyone with any problems to see her as she is a good listener and give you the right advise.

Amanda Nassif is a very good counselor and psychologist. She has helped me with communicating better with my daughter and she has given me and my daughter good advice. As a result of Amanda our relationship is getting better if it wasn't for Amanda I think I would not talk to my daughter again. I would highly recommend people coming to see Amanda for any problem.

I got recommendations from my GP to get psychologist because of my postpartum depression and I went to wellbe and met Amanda.she is really helpful and gave me really good suggestion for all of my problem.really recommend for Amanda.

Excellent service! I have gotten my treatment with Amanda Nassif for a few months now, she gave me lots of advices and help me find joy in life. Highly recommend to everyone!

Amanda was a great councilor for me, she was able to help me with controlling my temper along with some meditation method to relax my mind.

It is the first time i had attended this practice today, Dr Nassif was very unprofessional. She was not attentive, seemed to be judgemental and seemed disinterested considering i was in my most vulnerable state. My sister was in a session after me and was made to write a positive review within the session, my sister is younger and too shy to voice her disappointment. Not to mention the questionable noises coming from the "massage parlor" upstairs. We will not be returning.

Amanda was very helpful and understanding. Definitely helped me get through a few tough weeks and got me back with everything. Could not thank her enough!