Warrawong Accident & Medical Centre

Waited 2.5hrs for a pathology form to be emailed at Dapto IML which didn’t happen, had to drive to Warrawong to pick up form.
By the time I got to Warrawong WAM, IMP was closing which caused me extreme distress as I needed to confirm if I was CoVid Positive for work.
I now have the flu & make a Tele Health appointment & never received the call.
I would not recommend WAM to my family or friends which is dissapointing as they used to be good

I went there for help with my chronic pain, only because of our doctor not being open.
Once delving into my file they just turned me away to enjoy Xmas in all sorts of pain.
The duty of care was none existing. Dr hermen was very rude and very none helpful. Disgusting treatment.

Unfortunately the staff/ receptionist are rude. That was My experience with the rude blonde young female today. I don't need this going through treatment for cancer.

I arrived for a 10: 30 appointment with Dr Herman however my appointment was at 10: 15. My mistake but Dr Hermann refused to see me, stating I wasn’t on time for my appointment. The Dr I normally see was away and I have waited anywhere from an hour up to three hours past my appointment time to be seen by that Dr.

Was taken in as a new client without any fuss. Was made to feel very welcome by the lovely woman at reception. Was kept fully informed about times and such. The Dr. I saw was great. He listened and helped me, he was very efficient and kind.

Been to this centre for over a decade. Will never step foot in the door again. When only one Dr can prescribe medications and lets you down. So many times I've had my appointment changed because Dr is unavailable. So today instead of walking in sick I made a telehealth appointment. Then told no Dr will write my prescriptions. They put the blame on me. Now trying to get into a more reliable centre who can treat their patients with actual care. Do not even bother with this place

I have been seeing the delightful, knowledgeable, considerate and caring Dr Jasim since 2014 and his skill, patience and talent as a GP is outstanding. The receptionists always do their best to assist in any way they can, the nurses are helpful and kind and although there can sometimes be a bit of a wait, the care is first rate! I appreciate Dr Jasim’s recommendations for alternative lifestyle choices rather than just prescribing medications.
Thoroughly recommend this practice.
Donna? ‍️️

I have been to this practice many times over 20 years and I don't know why I keep coming back. The longest wait times (2hours) even though you have a booking. Also I had seen a doctor at another practice for my kids immunisation but their nurse had called in sick so I wanted just to come and get the vaccination. They advised I needed to see the doctor again despite seeing one 3 hours and paperwork filled which is just about making extra money.

Why call yourselves 'Accident and Emergency'? I hobbled into the centre with an ankle injury to be rudely informed that 'there are no doctors'. When I sat down to phone for a friend to pick me up I was told I can't do that there, I stated I was in considerable pain and was ignored. At least give your staff some empathy training. Shame on you.

Appalling staff rude and disrespectful tried to make a complaint to reception she got cranky with me and hung up on me mid way through a sentence. Absolutely disgraceful worst place I have had the displeasure of dealing with. Would not recommend ever

Would be nice if they would put a message on their answering machine that the centre is closed over Christmas and public holidays.other doctor have

Tried calling to book a doctors appointment for myself, asking to talk to a doctor over the phone but they wouldnt allow me because i can transmit covid over the phone? ! I mean im perfectly fine cmon ARE U SERIOUS? !

Completely incompetent, DOES NOT LISTEN to your problems. I tried to explain but he knew better. Escorted me out barred me then called security.
NEVER AGAIN! °°°°°°°EVER.
Then refused to hand over my paperwork.
I am a Gold Member Private and copped this. Because of a medication reaction.
BRUTALLY Peered down upon & treated as an outsider because of what I felt is my Anglo Australian heritage and my lack of communication in a foreign language. Sick to the stomach with this attitude towards Australians. I was suffering a severely limited mental capacity due to a horrendous reaction of fungal toenail tables. I was denied any help I was removed by security I am permanently barred from this 2nd rate schemozzle and saw me ultimately fall back into the abyss of alcohol dependence for a few months additional recovery time saw 9 months of my life disappear with now ongoing & eternal medical conditions. Thank you Warrawong A&E the only place for you would be on the banned list of corn flake certified practitioners. AVOID AVOID AVOID.

What a ridiculous customer service. I called service to book appointment, but receptionist was horrendous. Never go there.

I arrived at this practice at 12-50pm yesterday Thursday, I was directed to take a seat outside the door of the nurses room, I saw the nurse and she saw me sitting waiting about 5-8 minutes, suddenly she walked out of her room and put a “post it “ on the board stating gone to lunch back in 40 minutes, I am approaching 80 years old, I wanted my usual injection it takes about a minute usually, finally it wasn’t quite 1-00 pm I must add, also I was the only one waiting, not impressed to say the least.

I like this medical centre. It's very multicultural. The podiatrist is lovely. The pathology collector is reliable, unlike a certain other one in another part of Warrawong who wanders off and shuts the shop when it suits. The nurses do a good job of bandaging for just $10.

Had a 3.30 phone appointment today eager for my results still waiting! Called about 5 pm they said doctors are running late. Called just after 5.30 they phones off dial. Ridiculous

Went there for 11 am appt every half an hour when i asked i was told i was next. Left at 2pm without seeing the dr avoid if you can and they dont bulk bill

The reception staff are lovely and helpful and the drs are clever and thorough. The nurses are nice and kids get a lollipop after a shot

The old blonde nurse is extremely rude. My daughter has had to deal with her on two separate occasions and both times her behaviour was abrupt and unprofessional. We stayed calm and polite both times dealing with her and followed her instructions which made no difference to her behaviour. I asked reception to provide her name to make a complaint which they refused to provide. The lebanese lady at reception has also been extremely rude and abrupt on multiple occasions. I have witnessed the same thing with other patients.
The doctors here however have been professional, patient and a pleasure to deal with. Other staff do not uphold any professional code of conduct.