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Vones

Address U2016, 91-95 Liverpool St, Sydney NSW, Australia
Phone +61 2 9387 1688
Website www.vones.com.au
Categories Mobile Phone Repair Shop, Cell Phone Accessory Store, Cell Phone Store, Data Recovery Service, Phone Repair Service
Rating 4.6 27 reviews
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Vones reviews

27
Sort by: date highest rated lowest rated most helpful
Paul
07 March 2023 1:21

Went to the shop today. There is no level 5 and no shop either! I'd give you minus 10 if Icould

ron
04 February 2022 22:14

Phone had new battery installed recently. Unfortunately this replacement battery "deformed" after 4 months. James installed a new battery free of charge, even though this was technically outside 3 month warranty period. No subsequent issues.

Paul
29 December 2021 7:20

Great service, quick and reliable. And always gives a go to fix your mobile phone problems. Thank you Vones

Tiffany
13 December 2021 0:59

I got my broken Xiaomi Mi9 phone screen which was completely blank replaced here.
They take really good care of you and are honest and communicative. I found they took a lot of care in repairing my phone and keeping me updated. I got my phone screen replaced here in less than a day, even though they had to order a new screen for my phone. My screen works just like new. The quality of the screen is really good, it's crisp and bright. Good value and great service.
The parts for my screen weren't available on hand, but they checked availability/delivery timelines and ordered ASAP. They let me know when parts were likely to arrive (the next day at the latest).
I would definitely recommend getting your repairs done here. Service was very polite and efficient. Thanks!

Nikki
26 November 2021 13:53

With all the repair places around these days it can be impossible to know who to trust with your phone.well.worry know more - take your phone to Vones! Of course you'll get great prices and speedy service but it's more than that.you'll be leaving your phone in the hands of someone who takes pride in their work and genuinely cares about every job they do both on the day and beyond. When my phone died I truly thought it was over but I rushed to Vones and not only did he bring my baby back to life but he stayed back long after the shop should have shut just to make sure everything was good to go again. Honestly, you won't find better - just take your phone to Vones!

Donna
27 October 2021 9:06

Very responsive and accomodating to queries. I appreciate you guys trying to fix phones during these times.

Nick
30 September 2021 13:45

Super attentive store, even during the struggles of covid19 James still was there to help, it's really lucky that stores like this still exist especially a store that also deals with old fashioned phones like my BlackBerry Key2, thanks for helping me out in my time of need, you're a legend James, I know I can trust you:)

Sara
30 August 2021 15:16

Outstanding Service

My phone died during the pandemic - an absolute nightmare. James went above and beyond to help me. We couldn't save the phone but he assisted me to get my old one up and running and gave me excellent tips. I was very grateful for his professional support.

Helen
21 July 2021 10:49

I went in to get my cracked screen replaced, it was slightly cheaper than other places, but I wouldn't recommend this place because I've had to go back 3 times and there are still issues with the phone but I'm going elsewhere to get them looked at.

The new screen James put on my phone stopped working after 2 weeks. I had to go back twice more before he replaced it with a working screen. He told me the problem was probably the motherboard and that the phone itself must be broken, but since the second replacement screen was put on, its been working fine, so it's clear that the first screen he used was faulty. He should have replaced it straight away, rather than me having to go back multiple times and him eventually replacing it as a "favour".

He was really rough with the phone and didn't heat up the glue in the back of the phone before opening it, so the back cover is now all chipped. And now there's some plastic blocking the headphone jack from inside the phone, so he mustn't have put it back together properly, but I'm going somewhere else to get it looked at. He's not careful or professional. I've had my phone fixed before and none of these things were an issue.

My phone was in great condition before but now it is chipped and damaged and I'll have to pay somewhere else to replace the back and fix the headphone jack.

Tolga
15 June 2021 2:35

He replaced my phone's battery a month ago and it got swollen in couple of weeks. I called him and explained the situation. He was pretty helpful and asked me to bring the phone. Last week he fixed it again for free! Everything is fine so far, thanks!

Stewart
09 April 2021 6:40

The lady could hardly get out of her chair and had to speak to her colleague only to tell me that they couldn't even look at my Sony experia phone. So why do they say that they service Sony?

hubbahugman
22 March 2021 5:33

Had my mobile battery replaced by this repair shop and am very happy with the service. It only took a couple of hours and the cost was reasonable. Would recommend Vones Mobile Repairs to anyone.

E
01 March 2021 22:59

Excellent service. This was my first time using Vones. Communication was excellent, service was excellent and the best part was it only took about 20 minutes to replace the battery. Highly recommended.

Melanie
11 February 2021 11:45

Water got into my phone and made my screen difficult to use and no longer in a good working condition. Employee was very informative and was able to repair my screen within 45 minutes. I’m really happy with the service and I would recommend to anyone:)

Chris
29 November 2020 18:39

Wow. Above and beyond. James was super responsive fixing our iphone7 with water damage. Free assessment and fixed our screen cover too for free. Was a lot cheaper than the other phone repair shops we went to and quicker as well!

lim
23 November 2020 16:16

Absolutely recommend! Had my phone screen replaced with a reasonable price and high efficiency! I didn't express the problem well yet the staff tried to figure it out patiently and offer the professional suggestion.

Maribel
21 June 2020 23:28

The experience with Vones is amazing! They give you the best service ever! They picked up my phone after working hours, they did an amazing job and they are kind and polite! I will highly recommend them!

Cindy
04 June 2020 11:52

James was absolutely amazing! Great customer service and very responsive. My Xiaomi 9t was completely dead and he fixed it like a dream. Had a minor manufacturers issue with the repair and he immediately ordered a new one to fix that. Also loaned me a phone to use while it shipped. James goes above and beyond for his customers.

Tim
01 May 2020 4:42

Centrally located and easy to get to, we took our Moto G5 plus for a screen replacement for a cracked screen. Phone works like new again! Excellent price, excellent service. Would highly recommend.

Morvarid
28 March 2020 18:14

My iPhone XS Max screen cracked, I fixed at vones. Good service n good location, reasonable price n satisfied with quality

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