Virgin Active

I love Virgin Active in general, lovely facilities but you guys need to improve your hospitality and system. This is not a cheap gym, your staff is miserable, I called 6 times today even I called in front of the staff member in the front desk and he did not pick up the phone! I told him: Mate I needed help I was lost and you don’t pick up the phone! He was so rude and just said “just go online” then he just ignored me and started talking with other people and staff member and the phone still ringing. I complained to the manager and he came in a very passive aggressive attitude, he doesn’t even asked my WHY, I asked to speak to him he just came straight away to attack me.
And just said the same answer “If you need help just go online “ I don’t care about the strikes, I just wanted to let him know that you need to improve your system.
When I was just talking to him I told him: look the staff in the reception just speaking with the other staff member doesn’t care about hospitality or the phone.
You guys are literally hiring kids that they don’t care about customer service.
I just left feeling miserable! Such a bad experience just feeling that your brand doesn’t care about your members and clearly just staff members needs a bit of manners and hospitality.
You love to charge your membership but it seems that you don’t like to improve.

The trainers at this gym are great - particularly Xavier and Chris (I wish I could give them 5 stars).
However, the management of this gym is completely sub par showing a clear message to long standing customers that they do not value them.
I have nothing to say other than very very very disappointing.

Absolutely love the Reformer Pilates & Reformer Athletic classes with Elaine & Vera! I used to do a range of classes from boxing to pump to Pilates however, the Mon & Wed Reformer classes have easily become my favorite. I’ve been the most consistent ever, since finding these instructors and it’s really paid off; I’m stronger, leaner and have now purchased a reformer to keep up the practice at home. My friend Laura now joins me for the 2 classes/week - we have such a great time.
Thank you Elaine & Vera!
Laura and I love your classes.

Hayley x

I have been training with Louis Settle from VirginActive for the past few years, initially online and now face-to-face. My brother originally introduced me to him and indeed he also still trains with Louis and I could not be any happier.

I know that I would never have achieved the level of fitness and wellness I have at my age, if not for the personal attention given in my training sessions. Louis is always very encouraging and has a vast knowledge of his profession.

I would recommend him in a heartbeat having also met and trained with a couple of the other trainers for over a decade now. I aim to continue to train and maintain a good level of fitness with his help for a long time to come.

I've been training with Louis Settle for nearly 2 years now. His programming knowledge is unrivalled. I've managed to gain at least 6kg of muscle mass from a very high previous training age already. 100% would recommend him across the board beginner or advanced gym goer.

Very friendly staff who are very caring and judgement free about your fitness journey. The cleanest virgin active gym venue i have been too. Would highly recommend to people looking to get in shape for the summer or people pursuing their fitness goals!

Shoutout to Jake (not sure of his last name), absolute legend who checks in regularly regarding my progress at the gym

This is by far my favourite gym in Australia. The yoga classes are wonderful especially the "yoga calm" I feel super stress-free after every class - Seb the instructor is amazing offering his knowledge and guidance.

This is the nicest gym I’ve ever been to. The facilities are world class. The hot yoga studio is beautiful, nicely scented and the teachers are excellent. I’ve thoroughly enjoyed the classes I’ve been to and I’m super picky and have tried quite a few studios around Sydney. Virgin is totally worth it $$

I just wanted to write a review about how much I enjoyed my personal training sessions with Sherene. I have always been intimidated by the gym and avoided using equipment because it all seemed so overwhelming. Sherene was absolutely amazing at putting my mind at ease, with her calm, approachable and knowledgeable nature. She was always so friendly and upbeat, instructing me in a very clear and well-explained way. She always went above and beyond to make my personal training sessions amazing - they were tailored to what I needed, and she made it clear I could contact her with any questions I may have. I would recommend Sherene as a trainer to anyone, and hope that Virgin Active gives her the recognition she deserves. Thanks so much again Sherene!

Very unfortunate to be served by a guy named Michael. New, young dude with slight curly brown hair and poor customer service. Happened around 6pm on 4th of May. He scanned me in and decided to process my payment as well. Then in the middle of the payment came 6 people wanting to go through the turnstile. Without even asking me he went ahead to let them in, and to my horror also take his time to chat with a few people too! When he finished I told him this is not acceptable and he needs to get his priority right. He said if I am not happy I can complain to Tim, the duty manager, who was actually standing there doing nothing to mitigate the situation. I mean, if someone has an attitude he or she shouldn’t serve at the front desk. Shocker.

Under the free session with personal trainer just advertising about price.
I have never keen on work out with personal trainer and never ask to get information. I got a phone call from reception and she booked me then said I can get towel and water from reception before start my free session really expect to work out with trainer, then level 3 trainer want me to go app to do payment after presentation.just waste my time nearly 1 hour.really disappointed

Came to try the club out and do a body scan due to a recommendation from a friend.excited to try/see the facility i spent half of my lunch break getting their from my office only to be told that cash is not an acceptable form of payment for a training pass.zero empathy or care factor from the reception staff.disappointing experience unfortunately

The best gym in downtown, no doubt about it. Decent amenities, good selection of activities, helpful staff and convenient operational hours.

Went into sign up today at Pitt Street, Sydney awsome staff and very Friendly starting my first session tomorrow looking forward to going back.

This gym is great, no only because of it's great spaces and facilities. Yoga studio, plenty of cardio, weights, spa, bathrooms are well equiped and we'll maintained and the quality of the toiletries provided is also amazing. I'm such a fan of the brand!

I was a member here for 1 year. The facilities are very nice and clean and big. The only problem was their location (for me, which is not their fault), and their hours. They close so early on the weekend (5PM). Even the weekdays they close at 10PM. In this day and age, most gyms are 24 hours. I guess they care primarily about the “9 to 5” group of people. But if the locations and hours are good for you, then it’s a good fit.

Good location and equipment, also has a great selection of group classes. Overall, it is a good gym to go in the CBD area.
But what I don’t like is that when you book a class, the email confirmation does not contain the class location. It took long time for me to find the room and was told that I could not join the class as I was 3 mins late.

Love the classes at this gym! Evelin’s cycle burn class is amazing and it is a spin class I actually look forward to each week! Her motivation and dedication to each person in the room gives the class a personal touch and pushes you that but further.
Also, the yoga calm classes are perfect and just what I was looking for in terms of yoga. Nissa is a great instructor.
Thank you both!

Best gym in Sydney CBD, i used to be with Fitness First and Virgin is next level, from the equipment to the classes and the instructors!
The absolute best class is Cycle burn with Evelin!

I no longer go here as I don't work in the city anymore, but hands down the best gym I have ever been to.

It started on Day 1: I was never pressured to sign a Contract. In fact I was given the opportunity to take it home, read through it and return when I was ready. This I've come to realise is the hallmark of a company that thinks about what is right for you AND them, not just them.

The trainers are incredibly friendly, always helpful and the cafe stocks up on healthy (and tasty) snacks.

There is so much variety in the gym - from rock climbing, swimming to playstation cycle bikes and then your (not so standard) classes and exercise equipment. They also have sleeping pods when you just need a little bit of sleep in the middle of a hard working day. The sauna and spa were also great to help unwind after a long day in the office or after a hard workout.

I've never been a fan of gyms, but this is the only place that kept me coming back day after day (and no, not just for a nap!).

I think what makes this place different is that one day you go there to work out, another for a cheeky nap, another to relax doing yoga or similar. You can make your days as unique as you want them to be and there is no pressure just to be on a machine sweating it out all the time (as good as that may feel).

The female bathrooms come kitted out with hair straighteners, dryers, etc.which makes it incredibly easy to go for a workout before heading for a night out!

Tip: Try and avoid peak hour to ensure more availability of facilities and freedom of movement.