Virgin Active

Best Gym Ever! The facilities are lovely and are always clean and organised, the change rooms are as well! The classes are easy to get involved in, and the trainers are amazing. They always take the extra time to help out each individual, it’s great to have such nice service! The receptionists are always lovely and smiley, I am always greeted by name and the receptionists make an effort to know about my life! Love it here!

Prices have risen to ridiculousness amounts since I initially joined in 2013. In many cases.it is now more than double the fee compared to other gyms with similar features.
In the last year, the condition of the gym has deteriated and it was only really worth going outside of peak hours at this point due to overcrowded classes and people hogging the equipment.
To make things worse, if you attempt to suspend your membership, they still charge your account $15 every 2 weeks.
This lead me to cancel instead. So now I am cancelling my membership, but the response I get is that I will still be charged for the 2 next weeks in advance. WHILE I AM NO LONGER A MEMBER.

I had a conversation with their staff, whom I feel sorry for as they'll have to explain this to every member who want's to cancel.
To top it off, if I block my account from virgin active, they will be referring me to a third party (dept collectors) to collect for a membership I have already cancelled.

I understand it's a business but they make it SO blatantly obvious that they care more about collecting the $$ than anything else.

I really did 'love' my time spent at Virgin gym. I didn't do any classes, mostly free weights. The spa and sauna were a big part of me joining, as the gym in Dee Why, only had a steam room in the boys change room. Virgin the spa/sauna is out in the open, and it's shared with both guys and girls.

Thinking about going back.

My wife and I are currently members here and the place is the best. We have been members at anytime fitness and fitness first in the past but this place has the best equipment, staff, facilities, food etc. So join and make Mr Branson even richer.haha

I came here on a trial visit with my friend and was really impressed. The pilates class I did was well structured and catered to all ability levels, and the change rooms were clean and well equipped. I liked that we could enjoy a coffee in the cafe afterwards after the class.

If You don't want to be smashed in the face by massive egos when you enter the door then this place is better than most gym's in the area, good sauna and cold pool too!

It is disappointing if you are not young and fit. For the over 60s there is not much available. I was joined up for about 2 years then had a 2 year break, rejoined last year but have now decided to leave. Exit fee of $200 as well.