VIP Car Detailing Newcastle

A very disappointing / unsettling experience.
My mother dropped her 2021 Mercedes SUV off for a detail and I thought I would be remiss not to mention two items - especially as one is a safety item.

Item one: This is a real concern - mere weeks after having the car detailed she was having a child seat fitted and the seat-belt literally "disconnected from its fitting (not just the clasp) " in the guys hand. On taking it to Mercedes, they said that it had been undone and simply was not done up again properly, most likely during cleaning or similar. Crazy! Lucky this was discovered before an accident.
Item two: On picking up her car she noticed that there was a piece of plastic trim on the back seat floor well. On asking where it came from, she was told that they were unsure where they removed it, and proceeded to search for where it may belong. After paying and going to leave with the car, she noticed the plastic trim was sitting in the pouch behind front seats. Mercedes has since refitted the trim piece.

Clear that the owners of this business need to review procedures and monitor quality for a while, the workers seem not to be taking care.

Quick service although I was a bit disappointed with the results of my basic wash service. Car came back with dirt makes on the interior scuff panels and bugs on the front bumper. I noted the bugs on the front bumper and were told they were impossible to remove and stuck on “Imbedded in the paint”. I was able to wipe them off with my finger.

Got my very faded/yellowed headlights restored here and they did an amazing job, they look almost brand new again and crystal clear like glass.all under half an hour.the staff was also very friendly and helpful. 100% recommend these guys.

They picked up my car and returned it to me on completion of the work. They did an exceptional job and I will be using them again.

These guys are magicians! Mum bus is shiny again! Have used these guys several times over the years. Love the quality & detail of their work. Highly recommend!

Great service, all staff were extremely helpful and done an amazing job on my ford ranger. Will definitely use these guys again.

Needed a specialty trailer cleaned before sending it back to a mine site. Rick was very helpful on the phone. A lovely gent attended our work premises and carried out the job (I didn't even need a hose). Very happy! Karen, Maptek Pty Ltd

Appointment within 24 hours and absolute car taken. Vehicle looked almost new with scratched removed and the inside immaculate.

Took ute in for paint correction then ceramic coat charged me extra 600 for decals on car and left white polish all along stickers then ceramic coated over top impossible to remove completely when I said you charged me extra 600 his response was that was just for the paint correction not the total finish of ute

Personable, professional and quality service. The team were fabulous and did a stellar job. Would recommend to anyone

The guys did a great job on my 2005 Chrysler Crossfire Roadster.
Scratches on the bonnet are no longer noticable and the milky headlight lenses came up like new.
Engine bay looks great too.

I recently had some car decals / stickers removed from a company car I just had purchased. I was impressed by both the efficient communication, the high quality job provided and the friendly staff. I would highly recommend to anyone looking for decal / car sticker removal and detail cleaning.
Thanks again:)

I'm over the moon with the quality of detailing that VIP gave my car. They beat my expectations and were a pleasure to deal with

We had the pre-sale detail detail done and couldn’t be happier with it. Rick and his team did a fantastic job, they were friendly and nothing was a problem for them. We were so happy with their work we sent our second car in for a detail now it feels brand new. Thanks Rick and the team we will definitely be back

Best in the buesiness, if you need your car detailed in Newcastle - cannot recommend VIP Car Detailing enough.

My car came back at showroom quality.
Best it’s ever looked
Great service and easy to communicate with

Excellent value for money too

The communication leading up to my appointment and on the day was really good. The boys were friendly and very professional. My car looks amazing! I am a repeat customer and would recommend VIP car detailing in a heartbeat. 10/10 from me

Very happy with service my van came up so good being a work van it was pretty untidy But after having it detailed by these guys it looked so clean and shiny inside the vehicle almost looked new would highly recommend so glad I got my van detailed prior to selling sold the first day on market to the first buyer thanks to VIP Detailing

I got my car fully detailed. The first thing they did was to arrive exactly on time. Then they spent time thoroughly detailing my car, and now it looks as good as new. They did a fantastic job. I'm very happy with the result!

The guys did a great job on detailing my car, friendly and efficient and on time. The car looks and smells like new and they found something I thought was lost! Recommended.