Urban Designs Bathroom and Kitchen

Poor so far, sent incorrect item, failed to respond to my emails and there is not answering service on the phone that is never answered

Great service, product arrived before time. Very friendly and helpful staff. Would definitely recommend.

Highly unprofessional, extremely poor communication from day one.
They stopped responding to calls and messages after asking them to return and replace faulty items in the bathroom and poor quality products.

I was on the hunt for some bathroom products in my area (Sydney) like baths, vanities, and tapware, and boy, did this shop deliver—literally and figuratively!

Whenever I had a question or needed assistance, they were lightning-fast with their responses. I felt like I was chatting with a friend who genuinely cared about making sure I got the right stuff for my bathroom reno. They knew their stuff and were super friendly throughout the entire process.

The delivery was spot on, and the packaging? Solid as a rock. My bathroom supplies were protected. Everything arrived in perfect condition, and I couldn't be happier.

Do not buy from this company! 100% FALSE ADVERTISING! We purchased a caesarstone vanity benchtop. After purchasing the benchtop there were numerous calls, emails and messages with Omar to follow up the order in terms of delivery. The company does not keep you informed on the progress of the order or delivery. We were initially told that the order would take 10 days and it took up to 3 weeks.

The product that we received was shocking! The benchtop was poorly cut. Square holes were cut for the basins which did not make sense as pipes are cylindrical. The ends of the benchtop did not have a fine finish. There was grease marks all over the benchtop. Our builder’s feedback was that it was the worse caesarstone benchtop seen in the industry.

We had a qualified stonesmason look at it and was advised that the benchtop was not cut by a licensed stonemason and that the person who cut it had damaged the stone and therefore there would be no warranty on it.

Warning other customers who are in the process of renovating or building their home to avoid purchasing from this dodgy company.

Highly unprofessional, rude, poor communication (stopped responding to calls and messages after highlighting the critical defects) and poor quality of work.

They were referred by a close friend of mine. I engaged them to provide materials (tiles, taps, showers, sinks, basins, toilet seats, towel rails and tissue holders) and to do joinery work.

Here are the issues I faced,

General issues:
1) Some of the items were missed in initial delivery, reported and then they were delivered separately - caused delays.
2) Delivered item (s) were different from what I ordered - reported and then got delivered separately - caused delays.
3) One of the granite sink was broken/cracked when delivered, reported and then they took time to deliver new one (more than a month) - caused delays.

Joinery issues,
1) Agreed quoted price was for Natural Oak Ravine (WTR, vanities and upper cabinets of Laundry, Kitchen and WIP) but Natural Oak matt was used throughout - when asked they said it is more expensive and we quoted for Matt.
2) After installing joinery, took 6-8 weeks to install stones (had to call multiple times) - caused delays.
3) The range-hood was not fitting in the space. - The builder waited to get it fixed before scheduling plumbing/final inspection (s), finally after seeing no response requested inspection without it - caused delays
4) The custom vanity drawers had no space for drainpipe.
5) Installation screws were visible in Laundry and WTR for natural oak cabinets (no coverings).
6) Blocked GPO wire when installing drawers in WTR.
7) Missing upper cabinet down plate in kitchen and WIP.
8) Installed short panels in laundry (visible gap between tiles and panels) and installed damaged linen door.
9) Missing kick board in kitchen for dishwasher.
10) Kick board above linen - not installed.

For item 2 to 10 I chased them for more than 3 months (Sep-Dec 2022, may be before September) and then they stopped responding to calls and messages after
23rd December 2022.

Definitely, I was not able to move to my new house without range hood and drawers in vanities (even after getting Occupancy certificate) so I stayed in rental property until I found and engaged someone else to fix issues - Caused delays and stress of finding a new joiner and paying rent and mortgage.

In April 2023 after exactly 4 months after they stopped responding I got a message that we will come and fix the issues now, I did not bother to respond as there was no point of visiting my house.

They came to my house when I was not there and started banging the door and threatening my wife once she opened the door, she ended up calling the police.

I recommended them earlier to few friends during my early engagement and gave them maybe more than 150k worth of business in ACT (friends ended up chasing me saying they are not responding, caused real embarrassment), but now
after my overall experience I will advise everyone to be very careful when dealing dodgy businesses in general and specially when recommending a business to someone you know.

Absolutely do not use this company.
Take full payment then there is no contact. Called and emailed at least a dozen times, always got told something different - my order has been shipped, my order is waiting on something, my order is for local pickup. Absolute joke of a company. Appears to be a scam. No intention of actually providing the products ordered.

In response to company reply to this review:
- I chose to ship to Victoria and a glitch meant that wasn’t processed. I called them immediately and was informed they would issue me with a shipping invoice. Didn’t happen.

- I requested a refund on multiple occasions. Was told the item was shipped when it was not. Was given a tracking number that didn’t exist.

- only issued with a refund when I outlined my rights as a consumer. Refund took 3 days to clear so it was not a same day refund.

- company claimed they would call me back on multiple occasions and this never occurred. Then they started not answering calls from my number.

Had a lovely experience of buying something I wasn’t sure about. Abbas helped me out with his experience and knowledge. Appreciate the assistance. Would definitely go back in future.

Great designs with excellent customer service couldn’t ask for more Thank you Abbas for helping us

The Gentleman at Urban Designs Bathroom and Kitchens are first class. From day 1 Abbas was professional, courteous and very helpful. The prices were excellent, the service was impeccable and above all I was greeted with a cold beverage after a 2 hour drive from the South Coast. I plan doing more business with Urban Designs Bathroom and Kitchens and I highly recommend them for your bathroom and kitchen fit outs. Kindest regards Nick

Great Customer Service and work ethics. Abbasbahi, he knows his stuff and provide service with great knowledge and professionalism.would love to recommend his services

Had the pleasure of dealing with Abbas with my upcoming bathroom renovation. He was very helpful and professional. Great products and very competitive in price. Would highly recommend both Abbas and Urban Designs.

Had an awesome experience with the boys at Urban Design. They were professional, helpful and very quick to response to all queries. Highly recommended!

Great customer service! I bought all bathrooms and floors tiles and all bathrooms accessory for my house.
Next time I’ll come straight to Urban Designs.
Thanks Abbas.

Great collection and variety of tiles and other bathroom fittings at UDBK. Great customer service too! Abbas are very helpful and friendly. He is knowledgeable and provides good ideas. It was a pleasant experience doing business with UDBK. The entire team is very professional and maintain high standards. I would highly recommend shopping at UDBK. Thanks Abbas for all your help! We will see you soon for our kitchen renovation!

Great service from Abbas. Was really helpful with my situation and went the extra mile to help me get my basin quickly. Great product as well.

Great service. Abbas went out of his way to ensure my order could be collected much earlier than expected. Great products, at a great price and quick communication.

BAD BAD BAD - didn't have one of the items I ordered in stock, I asked to cancel the order and was told someone would get back to me. This was over a week ago, I've sent 3 emails and had no response. Now I have a big $3000 whole in my wallet

Edit: after posting the above review, I was contacted within 30 minutes and was told that maybe my emails went to the junk mail folder because it was a busy time of year and that there must have been a miscommunication amongst the team as the reason that I was not contacted. I was then sent a screenshot of my payment status showing as refunded. Prompt service but a shame that it was only provided as a means of damage control.

Really disappointed and would not recommend buying from this business at all. You will never get hold of them or get a decent resolution if you have a problem. Bath I purchased online in Oct 21 was packed with a scratch on the bottom. I finally managed to get hold of UDBK on one of the mobiles they list on their website and requested a replacement bath and both times I managed to get through they told me they would call me back and both times didn’t. I then went through PayPal to get a resolution (as email, landline and mobile numbers don’t get you a response) but they claimed that I had to go through the warranty form on their website (even though the bath is still in its box) and the PayPal case was closed. I filled in the warranty form and still haven’t heard from anyone. I am so disappointed and just wanted some help to get a replacement bath. I shouldn’t have to pay to return something that arrived damaged and not as described and I also don’t trust them to refund my money or replace the bath now. I sent a text today after trying to leave a negative review on oneflare, which they don’t allow, it sends a message to them instead and they texted back stating they are closed for Xmas break. I just want a full refund as they have lost all my trust by not being contactable or responding appropriately. Very poor customer care and they just seem to be dishonest.

Abbas helped me over the phone and via msg to ensure I purchased the right bath tub, Abbas made me aware of the delays in posting to Melbourne (thanks to covid!) to avoid my disappointment, however Abbas put a priority on our order and it was delivered with in 4 days! The bath tub is the perfect size and is of great quality for a great price! I will be sure to check out Urban designs with any future renovations and will happily deal with Abbas!

Thank you