trainstationgym247

Lights are off outside operating hours which led me to hitting my head on a barbell that was hanging on a squat rack. Was only train in the dark and there is no way to contact anybody to fix the lights.

Waste of my time, I spent 4 months trying to get in contact with the manager and still haven't till this day

Their website hours are wrong apparently they close at 8pm and not 9pm as per their website. I explained to the girl on the phone that I have tried to attend and am outside (8.01pm) wanting to sign up and she said sorry can’t help you cause we have closed but if you want you can come in and pay $15 for a casual visit. What a joke!

Great gym and every thing pretty much clean friendly staff and manager.

Royal commercial cleaning services.

Train station is a very welcoming place, everything is well taken care of, staff memebers are kind, and equipment is always clean and ready to use. Highliy recommend this place.

I had a great experience at this gym. Great staff, friendly people and fantastic facilities!

Great atmosphere, good range of equipment… friendly staff. One of the best gyms I’ve been to. Highly recommend it

Massive gym with everything you need and more! Staff are great! Was way above expectations for the west and st Mary’s.

I find the community and staff to be very friendly and approachable. Great atmosphere to train

I’ve been at this gym for over 4 years now and honestly it has gone so downhill. As much as I love the idea of this gym half the time the water tap is out of order, aircons and fans not working properly if at all, and theres bad smell near the toilets, and broken equipment. Other clients have complained of these issues recently as well and the owner doesn’t fix it, poor management overall.

Standard gym but the staff have BAD communication/management skills. I was overcharged 2 weeks of gym fees past my cancellation date (due to their new 'system' implementation - that's a them problem, not mine) and I still haven't been paid yet.

I was asked to call their new financial systems provider and their financial systems provider wasn't satisfied and wanted the gym's approval and Train Station gym wanted the financial provider's assistance for my refund THROUGH ME. It was a never ending loop. Why should a customer bear the burden of their system change and have to do all the communication on behalf of them? They should have been calling their own financial system provider and sorting this issue out. The gym is lucky it was only 2 weeks of over payment they took from me and I moved elsewhere or I would have made this into a legal matter since I never received a refund till date.

In a few words: APPALLING CUSTOMER SERVICE. Some of their staff are incompetent and rude. I could hear their staff talking trash about me while I was still on the phone since I was calling them multiple times to sort out this issue and get my refund.

Seems like they really don't care about customers once you are no longer a member. Do not recommend you join this gym and it's a shame since the facility is nice but some of their staff are just terrible.

None of the equipment work only few Treadmill works, the rooms are always packed with their own staff there no place to work out, the staff is so rude always and Racist

More like musty 24/7.good price but too many people stealing the equipment for their home gyms.please stop bruh

The gym would be a great place to go to if the staff weren’t so rude. My friend and I waited outside for 15 minutes to sign up and the front desk let us in and refused to sign us up saying that they actually close at “8: 45” and made us feel like we were so inconvenient.

Another occasion my friend and I trained there for a day and I walked up to the counter to ask the female staff member a question, she saw me walking up to the counter and put a “back in 30 minutes” sign up as she saw us walking up to her. I couldn’t believe how rude the staff were.

Pretty good Gym, would be more stars if the Heavy bags were functional but there’s 2 out of commission and one barely useable, wish they fixed this… other than that really good gym, friendly staff and a lot of useful equipment…

Dont sign up until you've actually trained there a few times. As the previous reviewer said its a meat head gym.was a guy there everytime I went grunting and yelling loudly, others not wiping down equipment etc
Also complaints to staff are ignored like last reviewer said

Trainstationgym is one of the first gyms that has helped me get to where I am now with my weightloss journey. Staff is very welcoming, makes you feel comfortable & at home. The classes are amazingly enjoyable and encouraging, pushes you to reach your goals. So yeah, 100 percent recommend Trainstationgym to anybody. Cheers

Staff themselves are ok, facilities medicorure best the "head Pt" is a rude condescending horrible person. Feel sorry for the staff that work there will be finding a new gym. Mens Sauna dosnt work always over 120degrees which is wrong. Never enough equipment and the management don't fix any issues customers bring up and I've leveled complaints about many things over the months and done about iti from rude staff to broken equipment to hostile members. Nothing to discourage the poor behaviour from some of the members. Meat head gym stear clear.

Good and modern equipments; Friendly and helpful staff; clean aminities. What more do you want?

Rude reception staff.rude and unhelpful female manager.boring variety of classes.and some of the personal trainers look as though they need to be personal trained themselves