TPG

Worst provider i have dealt with, disconnected without consent and still felt obliged to take a payment for services not provided, and then was given false answers for a week.

I switched to another internet provider as internet speed is almost down after around 9pm. And now I realised that they have 30day cancellation notice rule. I switched Vodafone to another provider before and they cancelled the service in the month I switched and they haven't charged and fees for no service. TPG has special cancellation rule for them and they haven't provided this important notice when I join the service. This is how TPG Survive. If you consider to join TPG, please do not!

Very poor customer service and regular loss of connection. The staff I have interacted with are very unskilled in basic network knowledge and seem to only be able to follow scripted trouble shooting algorithms rather than useful problem solving.

Logged a call as my adsl was slow AF, a week later they send someone out and now my internet is disconnected. Guess I should have been happy a poor connection speed. Was challenging working from home before and now I have to walk to a friends place each day.

Extremely poor and arrogant customer service. My service got disconnected without my consent. Instead of realising the mistake and restoring it, they offered to charge me $99 connection fee for a new service.

Worst ISP ever. It's now taking over 2~3 weeks to get the disconnection issue rectified. Always very inefficient and irresponsive. Highly recommnend to avoid these guys as much as possible.

The service can't be worse.i booked NBN relocation two weeks ago. TPG suggest sending the modem to my current address. Today is my last day in the current address and I have't got the modem and there is even no tracking details for the delivery.

7 weeks to get the internet because they couldn't communicate with Telstra, and they tried to bill me for these weeks and what was meant to be free installation. AVOID

Not good were good!
Tpg now 16th feb 2019 have an outage and yep 20 hours and counting thats pathetic tpg sux!

Worst telecommunication company i've ever had to deal with and I've lived in over 10 different countries.
The people you get to speak with every time you call customer services is borderline mentally impaired and you have to call them monthly because the service gets blocked.

Talked me into ‘upgrading’ my adsl into nbn. I did it, more fool me. It is slower and more expensive. Their customer service when I called up to complain was appalling. No attempt to make it right. After 6 years with tpg I am going to another provider. Christina and Leah were my unhelpful telephone consultants from a land far away. So disappointing.avoid at all costs.

I have been paying for 17 months two internet+telephone bundles for the same apartment. Physically, the studio can only have one internet and phone line, so it was a redundant service that I was paying for.
The problem started when I made a phone call to Wondercom in Jul/2017 looking to upgrading my internet plan. As Wondercom and TPG are the same company, the attendant offered me a TPG internet+phone bundle. However, the person registering me as a new TPG customer did not cancel my Wondercom internet+phone account.
It resulted in 17 monthly payments of AU$69.99, automatically debited from my bank account by a mistake of the attendant. I noticed the error in Dec/2018.
I have already called TPG to resolve the case, but I still haven't received my refund, and I feel they will never return my money if I don't keep calling them.
I spent approximately 5 hours on the phone since I discovered the mistake about ten days ago.
Below are two reference numbers from the phone calls I made to TPG.
Lexa - Attendant - Reference Number: 53449128
Lei - Supervisor - Customer Services - Reference Number: 56556676
ACCC-report: 199540

Very disappointed. I have been calling all support lines many times regarding a drop out of ADSL and landline for 3 days now and still have not been attended to. I have also sent an email about the issue and still haven't got anything back. I am considering switching provider. This is really you get what you paid for.

Signed up for ADSL 6 months ago, said they would provide it and asked for money straight away. I paid and I waited, waited and waited. I was told they couldn't set me up and refunded me the money, took nearly two weeks for a refund! Then, stupid me decided to give TPG Mobile a go, bad mistake. Horrible coverage and bad customer service! I changed to Telstra. To top it off, when I ported my number to Telstra they charged me a 'port out fee' of $11. Absolutely unbelievable, TPG are the worst telco in Australia. Bad customer service!

Worst don’t use it still charge your money technical support doesn’t help still waiting useless terrible service

At the end of our contract, TPG are asking us to give 3 months notice that we will not renew. They are attempting to charge us for an additional time period at the end of the contract for simply not renewing.

TPG is fraud.wrost service and charges a lot of money.technical assistance is worst. No more to say. I wanna rate less than 0.

Worst Customer Service and Technical Support ever.

They have the most untrained staff in the planet

Hopeless. Pack of thieves that charge for no services. Would not help to see what lines we had active. I went back to Telstra if that says anything and they have proven to be easier to deal with than AAPT. Never again.

My five year old son asked why AAPT was trying to grow dog food and barbed wire in their planter boxes out the front. (They have about 15 planter boxes lining the street front that have nothing in them but rubbish). I explained that they obviously didn't think anyone noticed, so maybe we could ask them to plant something in them.

So we wrote them a beautiful letter, he dictated to me asking them to please plant some plants or flowers so that the kids who walk past every day wouldn't have to just see rubbish. Signed by a five year old local.

We gave the letter to the lovely receptionist, she promised she would pass on the letter to the facilities team.

Nothing.

So depressing.