Think Sydney - International Pier C

I bought a couple of T-shirts. It was overpriced and not good quality. Even the print was not straight on the shirt. The same quality can be bought in the city quarter price. Everything is expensive in the airport, starting with parking.

It was a horrible experience which I never experienced in the world. I picked up a product and realised it was the different one. Over the counter the staff advised that he completed the transaction so I can’t change it to a lower price product and they only allowed me to change to a higher price product regardless your preference. What a robbery.

This place is extremely over priced and clerks are rude. They dont give a refund even right after we paid by saying "we misunderstood the price". It feels like we got scammed here. Other souvenir shops at airport are cheaper.

It was a very bad shopping experience. I was going to buy a converter. When I paid, I found that I was not going to change another one, but the payee said that I had bought another one and I could not change it. No return. I have never encountered such a situation in Australia, which is so disappointing.

I’m really disappointed in the brands stocked in this store. Tourists - please do not buy the Aboriginal-appearing products in this store. The brands are not owned by Aboriginal people. (And yes, there are LOTS of Aboriginal businesses out there, they just don’t have the generational wealth and networks to get into Sydney Airport).

I hope the store "Think Sydney" will stock authentic 100% Aboriginal-owned brands instead.

If you think you’re helping an Aboriginal artist. Ask yourself how. There is no transparency on the brands there claiming to support the Aboriginal artists or “helping” the community. Ask yourself “How much are they giving back? What’s the actual amount? What is a “fair” amount to pay the artists? Who decides what is a fair amount to pay the artist? ” One of the brands stocked here (owned by a white person) was a previous member of the Arts Code. Perhaps having a conflict of interest in deciding what is “fair” royalties? Regardless, it’s disappointing that this store does not stock brands that are 100% Aboriginal/ Blak owned.

Instead of saviourship, there should be divestment, because 100% Aboriginal owned brands DO exist.

Beware of brands who use Blak designs to get profit and claim to give back, but have NO info on how much they give back. It’s disgusting to see a brand like Samsousan designs (on their website, they are a printing company in Silverwater and says nothing about being Aboriginal) and they are using the Aboriginal flag to make profits. Think Sydney should be ashamed of stocking them and using such an important image that means so much to the struggle for Aboriginal people.

Overseas tourists especially should be aware that this paternalistic, saviourship attitude continues to hold back the Aboriginal community. They are continually disempowered and used for their art/ designs/ intellectual property, but are never compensated or given full ownership. Please do not buy unless you are 100% sure these brands are Blak-owned (Aboriginal owned). The directory Trading Blak will help you choose well.

Think Sydney should rethink the brands they stock here as there ARE 100% Aboriginal-owned brands and products by Blak entrepreneurs, and the profits go directly back to them and their community.

I urge all tourists to educate themselves on the issues of business Blak-face in Australia. I urge Think Sydney staff and management to please stock REAL 100% Aboriginal-owned businesses. Go to Trading Blak for their directory. You’ll get excellent products, good prices and the satisfaction of knowing you stock 100% Aboriginal owned businesses to represent Sydney, instead of helping a bunch of greedy brands cash in on the goodwill of tourists and locals.

This place is a rip off.heinemanns duty free is a much better shopping experience than this shop the customer service is awful n they refuse to give a refund for change of mind.enter if u wish to be looted!
Souvenirs here was priced at 27.while the same or similar or rather better ones were half price at Heinemann.
Do not enter this over priced airport shop that has zero customer service

One thing going for this place is that first of all, it seems to have a lot of branches in a single terminal - everywhere you go, you see in one of these outlets. I suppose that's very convenient if you are rushing through the terminal and you want to get a last minute souvenir. Prices are on the high side though, which is to be expected of a souvenir shop located in an international airport.

I truly hope that the people who are producing these souvenir items, that they compensate the aboriginal artists in a fair way. When I see the original paintings redone into coffee cups and printed textiles- it gives that certain vibe that doesn’t feel aboriginal.

This is in regards to the store at Sydney International Airport in the food court.

My interaction with the salesperson was very poor. I had been given a ‘travelwelfare’ card by Qantas as my flight was delayed. We were told that it could be used at all shops in the airport.

The salesperson claimed he had worked in the airport for 2 years and had never seen anything like it and said that I, as the customer, should know how it was to be used. He stated that I needed to tell him if it was a Visa or MasterCard before it could be used.

I suggested that if he didn’t know how to use it, maybe that was something that he should speak to his manager about so he knew for the next time.

He then again stated it was my responsibility to know how it was used or for Qantas to have told me.

I returned to Qantas and they stated that it was a very commonly used device throughout the airport and all retail assistants should know how to use it.

Aussie shop for those in need of more gifts. Prices are reasonable by Sydney standards. Front table with deals.