The Tax Factor

Let me be unequivocally clear: steer clear of The Tax Factor if you value your time, money, and sanity. I lodged my tax return with them almost two months ago and foolishly believed that paying them upfront would ensure a modicum of professionalism. Instead, I was met with sheer incompetence and a profound lack of respect.

After a disturbingly long period of no communication, I took the initiative to call the ATO, only to find out that my tax return hadn't even been lodged! When I confronted The Tax Factor, they offered nothing but vague excuses and evasive answers. It became blatantly obvious they had screwed up and didn't have the decency to own up to it.

I was given the runaround with promises of callbacks from Chris, their so-called accountant. But all I got was radio silence, despite my relentless attempts to get a straight answer. And to pour salt on the wound, this is the SECOND year they’ve pulled this stunt.

For those like me who require manual tax returns, be prepared for an agonising wait of 6-9 weeks, exacerbated by The Tax Factor's inexcusable negligence. And to add insult to injury? They've hung up on me. Twice.

Using The Tax Factor is the financial equivalent of shooting yourself in the foot. Their negligence, paired with their glaring lack of professionalism, is simply unacceptable. If zero stars were an option, they'd have it. Do yourself a favor: take your hard-earned money and run in the opposite direction.

The Tax Factor has consistently demonstrated exceptional accounting prowess for my business throughout the years and have been a true asset. With Bachir's guidance, financial concerns have transformed into confident decisions. An extraordinary company that I wholeheartedly recommend for their outstanding service.

I and my partner have been working with Chris for the last 2 years and all I can say is he has been absolutely amazing and professional. From individual tax returns to financial advice for the company, he nailed them all. Highly recommend Chris and his firm to everyone wanting a trusted tax solution/advice.

I have always been helped to complete my tax return by Chris who is very enthusiastic and always happy to help me. Highly recomment The Tax Factor, especially Mr. Chris.

So happy to give a review of the tax factor. Katie is a delight to deal with. Very knowledgeable and a fantastic help, so lovely on the phone. Fahad has been doing our taxes for a few years now and I can’t recommend him highly enough. Bachir should be very proud of his business and employees.