The Old Clare Hotel

The staff make the place even better!
Nish on front reception was so accommodating as we arrived early. Lunch at the Clare Bar was excellent with Juan making sure that everything was perfect. It's these little things that make the venue.
Again, Juan was on breakfast and looked after us so well.
Thank you gentlemen
We will be staying there again as the rooms are spacious and spotless, but it's the young staff that truly make it

This was our second time staying at the Old Clare and we had a beautiful experience. The staff are so helpful and friendly, and the room was gorgeous. It has my favourite rooftop pool and I love the Art Deco style and uniqueness of every room. We will definitely be back!

I was hesitant of this hotel that my partner booked but I was pleasantly surprised when I arrived. My concerns was the noise levels being close to the train station (not as close as I thought) and backing on Spice Alley (popular food destination) but that was far from an issue. The decor of the room I stayed in was beautiful and spacious, and the bath was to die for. I’m 6”1 and fit comfortably in the bath tub with my partner joining me (raunchy I know) both fitting nicely.

Things to note is that the bed is HUGEEEE and super soft (I prefer a harder mattress but this wasn’t an issue) and the tv when turned on took a bit to load and confused me a bit.

All in all, absolutely love this stay and considering it being my mainstay when visiting/working in Sydney.

Beautiful art déco bar downstairs. Also roof terrace with great views, buy the music up there was too loud/pounding (others may enjoy that).

The bartender made a custom purple cocktail for me which I really appreciated + it was so yummy!

A bit out of town - but the best hotel on our tour so far. The train from Central is easy!

I’m not one to complain but this warranted a review. Really poor stay. Wouldn’t go back - Rooms untidy and dirty. Covered in dust, rubbish left on the floors. Bathrooms not scrubbed and vacuum non existent. (Run your finger over the skirtings, ornaments and take a look under the bed if you don’t believe me). Cleaners each day were just making the bed and changing the towels. No sheets changed either which I thought was odd for a 5-star hotel. Spoke to reception about the room cleanliness on two occasions. One time they sent up the same cleaner from earlier that day to our room at 7: 30pm… when my partner was in the shower… he asked to come in and “clean” in an aggressive manner… at 7: 30pm? He seemed angry that I’d called reception about the state of the room. Nonetheless it was odd that reception would then send him up to our room at that time of the night to “clean” it again? Management, shocking.

Food and drink 5/10. Coffee was good though. Overpriced stay for what you get. 100% should not be classed as 5-star hotel. Bar downstairs not operational, bathrooms out of order. Needs a real lift

We stayed over Christmas. The room and rooftop were everything we expected and more, but the staff were really incredible. Super friendly and helpful, and even dropped off some Christmas Eve treats!

This was my first visit at the Old Clare Hotel and I couldn’t find a thing to complain about. Beautiful hotel, extremely friendly staff and surprisingly quiet even on a busy Friday night in December with Christmas parties happening at every bar in the city. I will definitely be staying again.

I stayed 5 nights in this hotel, very nice and clean. Only I personally do not think it is a 5 star hotel. There was no help to bring the suitcases to the room. Also I find it a pity that you cannot sit comfortably in the lobby, there are many awkward chairs and not really a nice sofa.

Also there is no toothbrush, showercap or any other toiletries in the bathroom. In addition, 2 times they forgot to put down 3 clean towels. We only got 1 towel while there are 3 beds in the room.
And what I found unfortunate that my pajamas were not folded, but thrown back on my dirty clothes.

Also, you cannot have a quick breakfast at the hotel and you have to take at least 40 minutes for it.

Upstairs on the rooftop when it was quiet I also had to wait 20 minutes for someone to come because the waiters were only busy with themselves.

It is a fine hotel, as I said before very nice and clean, but for a 5 star hotel and for what you pay I really expect more.

Definitely not a 5 star hotel - arrogant service, ok rooms. Shouldn't be part of the Marriott group - don't recognise status and if booked on points you will be treated as a second class customer.

Was part of a 4-person booking but upon check in the 2 beds that were requested on booking were not prepared. When they were wheeled in they very much looked out of place with the large dining table still in the room.
Also when it was confirmed late check out we were still locked out and had to return to the desk to configure the keys.
All in all an okay stay but these things really made the experience mediocre.

Exquisite hotel. Staff generally very attentive and professional with one exception in the dining room. Some problems with room build quality.

Rooms were clean and spacious but found receptionist dismissive and rude - she rolled her eyes at me a few times when I asked if parcels had arrived. Tall, thin European lady with brown hair. Shouldn’t be in hospitality industry with that type of attitude. Will lose clients with staff like that.

Extremely comfortable hotel with charm and character. Loved the shower and bath in our suite.

Did not stay but met with some friends over the weekend who did.visited the bar/pub and was very nice with good beer range and friendly staff

Hotel rooms look nothing like the photos! Most definitely not worth almost $500 per night. We just spent two nights at Paramount House Hotel for the same price and it’s quality is far superior to the Old Clare Hotel.
No sun on the pool or rooftop by 1pm.
Frustrating and disappointing experience

I stayed at the old Clare for 1 night in April. Not sure why but without my consent and me being present they have billed my card for a room which I didn’t book. Was promised a call back from the GM and it has been two weeks … haven’t heard anything but I’ve chosen to let it go as the refund has came through. However 3 weeks post my stay they’ve gone ahead and billed another charge to my card and have no clue what that was for? In summary, they’re breaching all sorts of financial and data compliance due to lack of management and attention to details. Will not stay again. Ever!

Cool hip hotel but the front desk people aren’t trained properly and are a bit rude. It was a hit or miss depending who was managing the front. We arrived prior to check in time and was told before 3pm we would get a text saying our room was ready. Come 3pm and we never received anything. When we confronted the front desk about it the woman with long black hair said we have to WAIT more with a tone and a hand motion of STOP. Kind of rude. Half of us got our room the other half waited another half hour and they lost our luggage for 20 minutes. Some of us got gift bags and the others didn’t. When I asked them about it they acted like they didn’t know what I was talking about even though I saw the gift bag right next to them.
I would ask for water at night and the front desk was always flustered not knowing my request. They don’t carry water bottles so I’d have to explain just water in a pitcher is fine. Everytime it was a new person they didn’t understand.
I also filmed COCKROACHES in the hallway on the second floor. I showed the video to the front desk and they said oh. Thanks. That’s it.
When it came to check out I never received my final bill. I was told they would email it to me and days went by without anything. I called them and the girl said she’ll have to tell the other person to email me because she doesn’t know what she’s doing. Exact words she said. She also complained because I was calling with an American phone number and said my number was confusing to save. Days go by and nothing. I call back and get a man and he said they never had my email on file and that he just sent it. Maybe because I booked through a third party vendor? At this point I’m just annoyed with the lack of communication and professionalism from their staff.

Unexpected extras (book direct for these), wonderful service and a great rooftop pool/bar area made for an excellent stay.