The Essential Utensil

Lots of fantastic utensils and cooking appliances.but wanted to support a local business only to discover the same item I noticed earlier in the day out travelling was marked almost 42% higher. Disappointing.obviously didn't purchase the item. The old saying is 'shop wisely and know your prices! '
And other items in the store didn't have price tags?
Stocktakie sale on at the time with amazing bargains to be had on the high end items.

Somewhereabouts there is a more enjoyable store focused on utensils for cooking and catering. Somewhere.

Rude, will only shop there if I have no other option.

I enquired and fell in love with chairs out the front which were around $80 a chair and there was a was a lot in stock, (easily 50 to 80), I then came in the a week later to purchase 4 and the price was now 109.95 per chair. I began to ask if the lady could do something with the price as it was only a week ago. A older looking lady then gave me a lecture speaking over the top of lady that was serving me, stating fuel prices and limited stock in the country, and gave me the would I ask for a discount at a fuel station talk. So rude.

I then tried explain I wanted to buy local but could not justify paying over $120 more than I could buy them on line, the older looking lady continued to be rude and said good luck it won’t happen.

It has happened and saved enough to buy a table and have change for a nice family take out meal. Hate to say it sometimes supporting local retail misses out due to service and price increases (pricing themselves out of the market)

Lovely house warming for my husband and I. Shame it wasn’t a local buy.

Gosh the staff ard great verg helpful and so nice. Excellent range of items. Was delighted to get the various things. Plus presents.

Always receive great service, very friendly and always have what I require. Every kitchen item in one store.

Wonderful service, friendly staff, the new website is easy to use and love the click and collect option.
Thank you!

If you need anything to cook with then this is the place to go, service is fantastic as well as the product they sell.

Looks like a good shop with lots of good stuff. The service was very good and as friendly as anyone could want.

Amazing range of products and an overall beautiful store, I bought some knives and the service was amazing. 5 stars to this great local business. Lara Gibson

Very good. Items I wanted were on 1/2 price special, so that made it even better. Also had a glasses cleaner that I had been chasing for some time and it was inexpensive. A full 5 / 5 as far as I'm concerned. Great to walk in and get a pleasant "help can I help you" then she actually knew wherewhat I wanted was and got the answer to my question. Great place & atmosphere, will go back there to shop again in the future.

Good range of kitchenware with low prices and great service. My girlfriend and I were served by a well-mannered young boy who had good product knowledge and knew were all the products were in store. Recommend to anyone in Albury needing kitchenware!

Absolutely fantastic place, the only thing better than the outstanding range of goods in the store is the customer service. Whilst we live in Wollongong, we travel 2-3 a times a year to see our friends in Albury and always drop into the Essential Utensil. We never leave the store empty handed. We had an issue with a high end pan recently and it was resolved brilliantly and swiftly, which is the ultimate sign of a great business. These guys deserve more than the mere maximum of 5 stars. Looking forward to our next visit!

Found what I was after. Lots of stock and different products. Gift ideas also. Well worth a good look.

This is probably my favourite shop in all of Albury/Wodonga. Everything for the serious cooks and chefs from top quality knives and kitchen equipment to catering supplies. Friendly and efficservice too.

Always SO super helpful and friendly. Love my visits! Great range and knowledgeable staff make shopping here a delight! My favourite shop in Albury.

Been a customer for many years! They have a massive range of products and their knowledge is of a very high standard. Customer service is second to none. Won’t go anywhere else. A plus

I purchased a high end pan incorrectly as the information given to me was for a ceramic cooktop (not induction). Upon receiving new information that the rental apartment cooktop is actually induction, I promptly organised someone else to return it for me on my behalf within 24hrs of purchase. She was told that there was no refund “change of mind”, only if the item was damaged. Upon questioning the store policy she was told and shown a small perspex sign from behind the counter with a no refunds policy, which was never explained to me at the time of purchase. She spoke to the manageress/owner and was told that the item is automatically re-ordered and cannot be altered. There was no compromise or understanding from management. She unhappily left the shop with a store credit. Management was unrelenting and degrading to the point of saying that the no refund policy is in place to “stop people from wasting the staff’s time”.

Easily my most favourite store in Albury. Bought a few fry pans here last Wednesday and the staff were very welcoming and knew lots about all the products I asked about. I have tried out the pans I purchased and they work like a beauty.

Came in last week and as soon as I walked in the door I was blown away with the amount of useful and unique products that fill the shop. I came into buy a few things but came out with a whole lot more. The staff were lovely and helped me throughout my shopping too which is a grate bonus!

I live out of town and have only just visited this store for for the first time. I was instantly amazed by how much of a range of products there are packed into this store and how friendly the staff were. I was greeted as I walked in and they were able to assist me with everything I was looking for. Overall mine and my wife’s favourite kitchen store in the area!