Teachers Health

Been stuck on the phone for almost an hour because the card won't work and the dentist receptionist and I are both trying to speak to someone about this.

What a total nightmare. I paid this health fund over a thousand dollars 2 days ago to ensure I would be financial for this dentist appointment.

How long must I wait here? !

I used to be more than happy with Teachers Health product and quick phone response. Recently I had a series of experiences which practically reduced me to tears of frustration.
Day 1.
I waited an hour but was then connected to a well spoken operator who couldn't have been more helpful, and on to another person for whom I waited but was helpful. We needed to discuss options so didn't act there and then but after 2.5 hrs we knew what we needed to do.
Day 2.
My payment was due and I resolved to stay in the wait queue to finish the transaction. After over an hour the person I spoke put me through to another line, promising that I would be next in line. Not so. After waiting again over an hour I chose the call back option at a designated time.
Day 3.
I wait for over the call. In picking up the phone I fumbled and accidentally cut the call off. After 1 or 2 ringtones why wouldn't the caller try once more? Seriously?

So many hours and I still haven't resolved the issue. (but I have another callback tomorrow)

The problem lies with the Teachers Health and their lack of phone support. The people on the phones are good but your lack of phone consultants is cheap. Teachers Health used to be good in this aspect. Not good enough. Rubbish service Teachers Health.

They fitted me in immediately, despite being fully booked today, and examination revealed acute posterior vitreous detachment. I was referred to a specialist, and able to get an appointment tomorrow. All this, just before Easter! Great service and care. Thank you so much to all concerned.

The reception staff is great. However the dentist we were examined has no customer and care skills. Pushy, aggressive and commercial attitude.
NIB dental services are far better than teachers health Surry hills.

I don't access their services directly, rather on behalf of a family member.

Their automated call/message system is atrocious and I found the process to attempt changing my address anything BUT quick and simple.

Its so hard to get to talk to someone through the phone! Is really someone going to answer the call? I called two days and leave my number to wait call back none of work!

I once thought Teachers Health were ok, but they have made it extremely difficult for me to claim travel insurance the past 7 times. This organisation appears to have adopted a very American based way of operating - deny claims and put the burden on the patients to fight, hoping they will go away.

10 plus years ago I would have given TH 4-5 stars overall but service/benefits have deteriorated since then. Optical and dental have kept me satisfied to now. Their COVID19 member updates/support has been confusing and unhelpful - even their phone line staff didn't understand it when I called recently! Planning my departure.

Top notch treatments, across eye, dental and physio. Taking COVID measures very seriously, while slightly cumbersome, it's comforting, too.

I have used the eyecare services for many years and have found their level
level of professionalism to be oustanding. All my claims for Hospital or extras have always been processed quickly and any issues that had arisen
were always resolved to my complete satisfaction. Thanks Teachers Health

Impossible to contact, call backs phone rings once and gone. After decades with TH I will be looking elsewhere as will rest of family!

The health centre is focused on dental and optometry with great value for members. All front desk staff are friendly and helpful and flexible. This is one of the better health care funds and they have a good range of benefits for members.

Very poor service; my appointment was booked for 11: 00 am but I was called at 11: 30 am; I had a couple of important meetings from 12;00 noon for which I got delayed. People were walking up and down but none seem to work. Horrible and would not recommend this place to anyone.

Excellent service and excellent dentists.
I have not used their Optometrists due to using a cornea specialist however if I ever require glasses, I would definitely purchase them here. Great range at great prices.

For all those complaining here in the reviews, I hate to think that you are actual teachers, because if you are, you heed to find a new career.
Almost all low feedback reviews posted here are about the health fund itself.
This is the page for the teachers heath centre. You know, where you see a dentist or Optometrist. Can you not read?

I do agree with some other posts though. The reception staff here are quite blunt and can at times, be rude, and not welcoming at all.
I don't ever recieve a happy or friendly vibe. From the time you walk in, to the time you walk out, it feels like they just don't care.
Another annoying thing is that they have your member information on file already. Why ask for the member card every time I visit?
One time I changed wallets and left the card in the everyday wallet. They would not let me attend my appointment despite showing ID and confirming my member number and even having their app, further proving my membership.
That is ridiculous. If you can go to a doctor without your Medicare card, then surely you can attend an appointment at the THC without your member card.

All in all though, well worth using the THC facilities if you're a member.

First time for optical. Me and two kids. Great, professional service Meeka did a great job communicating with the kids.

Dentist and Optometrist are excellent here. However, the front office staff need to improve their service. A smile costs nothing and mellows things. There is a training issue with the front staff, please do look into it.

Waiting over 27 minutes with call back options continuously on a loop - bad service, not employing sufficient staff for the enquiry lines

Close to Central Station. Very busy but helpful staff. Did not wait long. I was notified by SMS the next day that my order was ready.

As a members dental centre it is hard to get to, hard to park, challenging to get convenient appointments and more expensive than the local provider

I could not be happier with the service. Great set of glasses members get $200 of the frames plus my health rebate. Will not go anywhere else in the future.