Target Carlingford

This is another longstanding, overdue review!
From the moment you enter to the Target till you exit, the warm welcome, the assistance, the support that you get from talented, kind staff is priceless. They also go that extra mile to look after the customers. Almost all the staff is helpful but for a fact the staff NILA,
VERONICA, MARGARET (MARGI), MICHELLE, & THERESA I must THANK them wholeheartedly for their unwavering, priceless customer service! We wouldn’t have done it without you all!

Been a local here for over a decade and in-store shopping has always been fine. Big open store with lots of decent products at relatively good prices. Ordering items online however is a joke with around 1 in every 3 orders arriving completely smashed up. It’s near impossible to cause so much damage to a product without intent. As much as I don’t want to “fault” Target for potentially a third party issue, I didn’t buy from the courier and feel it is really up to the store to find a reliable distribution partner. Whole point of going online is to avoid going into the store (and the Carlingford carpark), instead we have to lunge the garbage back to the store, wait in line for a refund and then carry the new one back. It’s just more work… I’m not even sure if it’s the courier beating it up or the internal staff, as other major retailers use the same networks and I’ve never had any of their products arrive looking like they’ve used in a footy match.

Very good store with a wide range of products for selection and shopping. Ample parking too at the premises

Nice quality products at a very reasonable rate and an open and neat layout.we didn't spend a lot of time here but that was a pleasant experience.

Store name (if relevant) : Target Carlingford court

Detail of query:
I had an extremely poor customer service experience at your Carlingford store today. I went there with my son to buy some toys. I brought the toys and paid for them at one of the check out register near the center court. I walked out of the store as that is where the exit led us. But since we had parked our car at the back, I had to re enter the store to reach the car park. On my way out, I was stopped by your staff and she demanded me to show her a receipt of purchase. I was carrying all the toys in my hand and i was also holding my toddler's hand. I felt overwhelmed by her request but still showed her the proof of purchase. After putting the toys in my car, I came back and I asked her why she demanded a proof of purchase and why this policy wasn't displayed publicly. She had no answer to this question except she kept repeating it was told to her by her manager. She later called her manager and before the manager came your staff started crying creating an unnecessary drama to gain sympathy from your manager.

Your manager was extremely rude (his eyes were red and he was furious at me), he couldn't show me any document which stated that people are asked to show proof of purchase. Your manager asked me to leave the shop. He blamed me and said I was yelling at your staff. My voice is loud and I was asking the facts, which was to show me a notice which alerted customers to keep the proof of purchase. I wasn't yelling at anyone. The manager instead of resolving the situation, made me leave the store. It seems as if your staff likes to gain sympathy by crying, I could have also cried. I was also managing a toddler, holding multiple things in my hands and I was harassed by your staff. I didn't use any abusive language, I wasn't even physically violent, I simply demanded to see a properly displayed notice which showed customers have to provide receipt on exit. I think as a customer, it is my right to know where this policy is written and why it wasn't displayed at the exit door. I am not sure why your staff started crying- it seems the staff is too weak to handle any customer complaint. Being a young mum to a toddler, everything was overwhelming to me. Instead of your staff, I should have cried because as a woman it is easy to cry and gain sympathy. This is one of the most shocking and extremely poor experience I have had in Australia.

I have no hesitation to show the receipt but this should have been openly displayed at your store. Couple of scenarios where I may not have been able to display the receipt:
1) I was with a toddler and i wasn't carrying any bag to keep things in it. Hence I was carrying toys in my hand. I could have easily lost the receipt somewhere.
2) Since I wasn't aware to keep the receipt with myself all the time while going through Target, I could have chucked the receipt on my way out (which I normally do) because I don't like to keep collecting unwanted receipts. In this case, I was never going to return the toys hence the receipt was of anyways no use to me.

It seems as if your staff is told to target certain type of people and ask them to show a receipt of purchase. If you are that concerned about people stealing things from the shops then you should really close your shops and only keep online shopping open. Install more cameras to find people who commit offence instead of bullying and harassing normal people. You have no right to offend people without any clear policies on display.

I need a clear justification from Target to the above incident and why your manager asked me to leave the store and not solved my query. I want my complaint to be addressed by 23rd June 2023 close of business hours 5pm AEST.

Thanks,

Has more stock than other branches at North West so more options to get something on special price…

It's the only Target in this area. Double double level from inside. Level can be accessed by escalator or lift both.

Target at Carlingford Court is always really handy for those things you can't really get from a grocery store. My kids are always dragging us in so they can check out the books and toys

The old lady at the doorway with glasses and a bob cut is extremely rude, I go to this store regularly and I frequently have bad experiences with her yelling and harassing me

Large department store. They usually have sales, during which prices are dropped considerably. Fairly good selection of clothes for men and women. Staff are helpful.

Good experience as expected at Target.

Great two levels store. Heaps of variety. Good quality products. Plenty of parking. Staff are friendly and courteous.

As one of the few Target stores still open in Sydney, this is a big store (2 floors) with good range and variety.

Generally good, though lost and found quite unwilling to help. Other staff however were lovely, and on all other occasions experience has been fine.

Nothing wrong with this store, but feel very laid back and monotonous in here. It just feels very dead in here. Maybe the location is like that. Nothing wrong with merchandise or the staff. It just the store environment is not very attractive or inviting to me. Just go in there, pick what you need and go.

Big thanks to Natasha, Tomas and team at Target carlingford who helped with the return of our faulty Nintendo switch. Kids were thankful and so are we! Cheers!