Superpharmacy - Sydney / Healthylife

Items delivered in 1-2 days very quick loved the service by Healthy Life definitely coming back in the future for all my pharmaceutical needs

I buy vitamins all the time but this was the best online shopping experience by far. Prompt delivery within a day of order. The packaging was outstanding, fully recyclable with card attached. The price was excellent. I will be shopping there again & will recommend your pharmacy to others. Thanks.

Thankyou so much Super Pharmacy Hornsby.
You are definitely SUPER! I ordered 2 tubes of hand cream and they were delivered to my home in record time and packed so beautifully, with all recycled product, no plastic at all.
I will definitely be purchasing from you again.:)

I received an order from here with something that had been sent incorrectly. SuperPharmacy was Super quick with their response and sent out the correct item that day with express shipping. I will definitely continue to order from them and would recommend them to anyone!

Absolutely brilliant service. Put in an order and had free delivery within the week. On delivery I realised I’d ordered the wrong product. I called customer service and Aoibheann (Evieen) was an absolute delight. She spoke to me to see what had gone wrong and the. Spoke to head office and called me back with a solution. She organised a courier to deliver the right product and pick up the previous order. Called on Monday and they picked up on Wednesday. I will be using this pharmacy again purely because of the wonderful service. Highly recommend.

Also a shout out for their excellent environmental packaging that is easy to open and recycle. No plastic in sight!

Competitive price, great product with sustainable packaging (never expected the parcel of medicine could be so neat and professional), simple online ordering process, good customer service with continuous updates after placing order! Parcel arrived in 48 hours with delivery instructions highlighted on label. Highly recommend for everyone.

Really wonderful customer service and prompt courier delivery. Appreciate that their packaging is minimal and eco conscious.

This pharmacy is so efficient! Needed scripts filled and delivered as meds were running low and they got the parcel to me in 48hrs from when I contacted them. Now my treatment won’t be interrupted or delayed. The parcel was packed neatly and had the exact delivery instructions on the box as I had given them— shows they have great communication! Prices are great too, will definitely keep using them as my pharmacy!

Highly recommend this pharmacy. Easy and efficient. Sent details of my script, and it was delivered in 48 hours. Working long hours, it's hard to find time to have your ongoing scripts filled at a cost effective price. It was so simple, and they even left the medicines as I asked - behind my stone dog on my porch!:) the best! Thanks team at SuperPhamarmacy. Is it cheesy to say - you're just super? ¿¡!:)

They are not trustable. When I found out they played with prices, their staff got very rude. When I’ve asked how I could escalate the issue to their office, she hang up on me. They hold my order longer and eventually, canceled my order without notifying me.please stay away from compounding medicine. They don’t care how long you have been a regular customer.

A tremendous company to deal with, with great service and also hugely cheap! Our first order had a lot of complications, Aust post lost the scripts, then script did not exactly match the product, we needed the product yesterday as running out of drug for our dog etc. Both customer service and compounding staff were great to deal with for what was really a small order for them. They are also a third the price for trazadone for our dog even though it has to be specially compounded, compared to our local vet who charge $3 per daily tablet (ie a $1000 a year for one of six drugs he is on!). Cant recommend more highly, old fashioned service with new fashioned internet prices!

Great price.delivered by them and not a courier less than 48 hours later. Very impressed with the recyclable packaging too. Will definitely look to order from there again.

Took my money ($200) to fulfil my script. Two weeks later, still nothing arrived in the mail. I had to chase them, only to be told they cancelled my prescription! I've now run out of medicine and I still haven't got my money back. Terrible service, terrible communication, great at taking your money.

Pharmacy said it wasn't their issue, as they just "hand fulfilment", but the other company said it was the pharmacy that cancelled the the prescription.

Terrible serivce, told me they could make a compounded medication, proceeds to tell me they cant make it, spent over 8 hours driving there and back.ran by a bunch of apes

They're not part of the Superpharmacy network anymore!
Waiting for a prescription fullfilment for more than 2 weeks now, that otherwise would take less than a week with a Superpharmacy!

It was my first time order on Superpharmacy. A fantastic organisation! Great customer support from beginning to end of the process. Their customer service team represents among the highest levels of customer service I have experienced. Everyone was great but special thanks to Olivia and a lady at Compounding (unfortunately I forgot her name). Their information was accurate, responses to queries were turned around very fast.

Fantastic service & website. I came across superpharmacy.com.au via Woolworths Rewards and I'm sure glad I did. I purchased a few different things online and they arrived very quickly, updated every step of the purchasing/delivery way via email.

Pricing was great and the 100% recyclable packaging was a nice touch, even the item that would usually be bubble-wrapped.

Will definitely be buying from these guys again and would definitely recommend them.

I ordered my Goli online at a great price and I recieved my order less than 24hrs later. Super service from SuperPharmacy.

A prescription was sent to be filled on the 28th December & I still had no word 2 days later.

When I phoned to ask what was happening I was advised they were closed over the break & had now returned & would ship it on the 31st December - meaning I would not get it promptly due to further public holidays.

The shipment was apparently sent & tracking stated it should arrive on the 4th-6th January. As at the 19th January - 3+ weeks after paying for the script, I still didn't have the medication.

I was left without the medication & forced to argue with the dreadful supplier (Burst Health) for over 3 weeks as they advised me this pharmacy has a rule about not re-supplying medication for 21 days - even when Australia Post confirms it has been lost, it has not been delivered & it is no fault of the customer.

I believe that if a business is unable to supply a product that has been paid for - due to being closed over public holidays, a parcel being lost by the delivery service & covid delays - that an alternative should be offered - like a speedy replacement through a different delivery service, or to supply me the script so I can have it dispensed the same day at another pharmacy.

Having said this, & having had a pretty unpleasant experience, I will give credit to SuperPharmacy & say that once they were alerted to my situation, they took the time to do the right thing, reach out to me personally, investigate what had happened, apologise genuinely for my order having slipped through the cracks & attempt to rectify the situation, which I sincerely appreciated.

Due to a number of varying issues, I didn't receive the medication until today, so it was very late & not ideal, but, unlike Burst Health, who continue to be frustratingly useless, Super Pharmacy at least stepped up, apologised & took steps to provide customer service & remedy the situation.

On 24 Dec 2021 I placed an order (which included compounded magnesium) and expected a delay due to Christmas and New Year. I emailed for an update and customer service confirmed my order would be shipped on 6 January, Unfortunately my order wasn't shipped until 13 Jan 2022,3 weeks after placing my order. In the meantime I had to source some of the items I'd ordered elsewhere. SuperPharmacy have always been efficient with my orders, but this time it was a very long wait.