Supercheap Auto Goulburn

Quoted a price over the phone only to find it $150 extra. Staff weren’t very helpful and they say that ‘ they fit’. But I found only if it’s not in the middle of the day. Will never go back again.

A moderate sized Supercheap Auto store. Well laid out, modern.
Staff very good, caring, thorough.
Wheel chair friendly car park and entrance. Limited off street parking, and kerbside parking.

Great store but the old fella with white hair is very hostile and unpleasant to deal with, but the rest of the staff are helpful and the store is full of great products.

Always come away from my shopping experience here with a quality product that has been recommended or found for me in store. Thanks guys! JG

Staff are reluctant to help
Almost like your asking for a favour when asking for assistance? Has happened acouple of times!
Customer service just isnt what it use to be

Exemplary service from Tony today! Very helpful and courteous and took the time to assist me and went the extra mile. He's a great example of what customer service is all about. Thank you

Mat from Supercheap auto Goulburn was a legend today helping us to find the right fit for our windscreen wipers! Awesome service. Thank you!

I have no real knowledge of cars, the staff were very helpful and guided me to the most cost effective solution.

Travelled from Sydney to Canberra in torrential rain and ruined my wiper blades. Called this store in advance. Team was phenomenal, especially Matt the Assistant Manager. Helpful, kind, understanding, and fitted the Bosch AeroTwin Retrofit Wiper Blades within seconds! Looked after us! It was 8 minutes before closing and the service and price was super! Thank you so so much! Time of purchase - 30/01/2023 at 1722hrs.

Great staff helped me from when I walked in. Found what I was after and was greeted nicely at the checkout.

Waited for 9am opening with lots of other people then a worker put a sign on the door saying sorry they are opening at 10am that day

Had the bibs n bobs I needed to start the refurbishment of the little 50yo trailer I bought. Wiring, lights, tie downs, tarp etc.

Dropped into this store today on a day trip, enquired about having wiper blades fitted, couldn't be more helpful, had them done straight away, also bought a pair of $200 seat covers. Thankyou guys and girls, you service was excellent.

Click & collect, and even when the Web site got it wrong the staff helped, and I got a discount.

Same as every other Supercheap, though parking is out on the street, so I always order online and use pick-up

Not in a hurry to go back. Gave me the wrong brake pads after they went and measured the the original ones on my vehicle. Had to make a special trip into town by train to exchange but than they didn't have the right ones in stock.have me a refund went to Repco and they had them in stock.while waiting for the train checked my bank and no refund so had to go back to Supercheap she than told me it takes up to 3 days for the refund to go into my account I than missed my train had to wait 4 hours for the next one this would of not of happened if she had told me it takes 3 days to go back in my account and she said that I should of known and that she really didn't care that I had to wait 4 hours till the next train cause I should of known thanks alit

Good place to buy stuff for your car eg, car covers, steering wheel cover, smell infusions or even working tools

It was excellent service and they had just the right oil for my car it's certainly a one-stop shop for motor enthusiast

Felt I am taken for a ride, many prices are up 30-50%, surely COVID-19 made retail a sitting duck but trying to rip off to recover losses is unaustralian.

Staff rang me and asked when I could pickup my paid for order.
I said due to the pandemic I don't know how long it will take to pickup the order, and asked for my order to be held at the store until I can make it to the store and pick it up.

Rather than listen, they proceeded to call over and over again every few weeks but seeing as I have no new answer than already given, I didn't answer, as I'd asked very nicely for patience during the pandemic.

They didn't care that I couldn't get to the store because of the pandemic or that I pleaded with them to store my parts until I can get in to their store.

They definitely have the room to store less than a trolley full of parts, but rather than be decent human beings during a pandemic, they put my parts back on the shelves and refunded my parts, all because I had no new answer than already given.

I answered call twice, word for word my response the same.

I begged the staff member to hold them until I can get to the store but had no idea on a timeframe, but I HAD PAID FOR THE ITEMS ALREADY, THEY ALREADY HAD THEIR MONEY.

But these people are heartless robots just doing everything the same as before the pandemic, it made no difference to them at all I needed understanding and extra help and time because of the pandemic.

If I could have given a ZERO star I would have, but one star it is. Total disregard for a long time customer of the brand, very disappointed with what was once my favorite store, but no more.

5 thumbs down.