Star Phones

Joey from Star phones, is lovely to deal with exceptional customer service speedy phone repair skills, best in town 5

Got a screen repair from here. The front of my phone was badly smashed but no issues with touch or phone responsiveness (it had been smashed for months). Paid $280, $250 for a new screen repair and $30 for a new screen protector and was given a 30 day warranty for the screen repair. My $30 screen protector started peeling and cracking after just a week - my Kmart ones last longer. After the 30 day warranty for the new screen ended, I noticed my phone started to glitch and have responsiveness issues to my touch. From here, a glitch grew in the corner of my screen, without me having dropped it or anything. About two weeks later my phone had a small fall to which the glitch grew and my phone died 10 minutes later. My phone prior to the new screen survived falls much worse. I put this down to the new screen, I had no issues with my phone for the 3 years I had previously owned it, but within 2 months of my new screen my phone is dead.

Excellent service! I just love the lady that works usually at the store. She is very nice and helpful.

Charged $49 for a iPhone 11 case, same brand on ebay for $8.95, refused my refund request, will be contacting fair trading in regards to these thieves.

Excellent service. After wasting 4 hours of my time @ another repair kiosk, they decided they couldnt help me. Went to star phones & the staff fixed my issue within half hour.

39 for a screen protector that didn't even fit properly. Screen protectors whole sale is around 1 aud

Do not purchase from this store.
I will start by saying the sales assistant was very helpful and professional and none of this is her fault.
The management of this store won't process refunds. I was given the wrong size case and returned the item, in order to ask for a refund you have to send an email to an account and they need you to give them all of your bank account details which I believe is irresponsible to be collecting this information from customers via email. We will see how long the refund takes.

Do not waste your money here, please read the warnings of all the other 1 star reviews. Spent $75 on a glass screen protector that was unevenly put on and started to lift a week after it was put on. Went back 2 weeks later and they wouldn't fix it as it does not have warranty (same as previous reviews, pretty sure they are illegally disregarding all consumer rights). The lady was lovely, but their store/company policies are just dodgy.

Went to another phone store to replace, who informed me that because I had a curved screen it was definitely an uneven installation issue which is why it was lifting on the whole side from underneath.

Lesson learned, if I had read the reviews I would not have come here. Save your money and go elsewhere.

Great service and customer support from staff. Thank you to Joey and Mandy for helping me with my new phone case and screen protector.

This is a fantastic place with everything you need. Also Joey has fantastic customer service. Highly recommend

AVOID AT ALL COSTS, WORST EXPERIENCE AND ILLEGAL PRACTICES

Went to Star Phones Wollongong Central on Sunday 24th July and asked for screen protectors for 2x Samsung S21s. We agreed to the most expensive screen protector at $129 each. Upon inspecting our new screen protectors while still in the store, I discovered a foreign object that would've been about 3mm long was inbedded in the centre of my screen. My friend also noticed a whole section of his screen was bubbled in the corner. We showed the staff who was responsible who apologised and told us he had no more in stock and would try to remove and replace. This failed and he is frantically on the phone trying to work out a solution such as us travelling to another store or coming back in a week. As we are not from the area we said we are unable to do this and would just prefer a refund. He agreed to providing a refund however we were told we would have to email customer service for this and assured us we would have the money back in our account in 3 days. It is now 9 days later and we have had no response through customer service email and therefore no refund as we were promised. I don't understand how this is legal or acceptable. We left the store without the product we paid for due to their error and they are withholding our money. The staff member acknowledged this was his fault its not a change of mind refund that would possibley require an extra step we left without the product we paid for. Any other store would've just entered the refund via Eftpos immediately. They have literally stolen our money. If this isn't solved immediately I will be reporting them. I would not recommend this business, what a horrible experience.

Edit: Still not received refund and is 3 weeks later. Unacceptable. IT IS ILLEGAL to withhold a customer's refund when we left without the product we paid. We had one response saying to go back to store and have the protectors installed again to which I responded we are not local and this wasn't what we agreed to because of this reason. Surprise, surprise they did not reply.

Joey and Mandy provided an excellent service. With customer satisfaction there main goal I was provided with professional and technical service form these two. Good job

DO NOT BUY FROM STAR PHONES: Staff at the store are lovely and very helpful however the store refuses to process refunds in store.

At time of purchase I asked if they refunded for change of mind, which they said yes however they did not mention it was not done in store and that I would need to email head office to get a refund.

I returned products the day of purchase because they did not fit correctly, while in store I was asked to email head office to process my refund, they then assured me it was on its way. Its now been 3 months and many visits back to the store, each time they tell me someone from head office will call me that day to organise the refund and still I have not received the $140 refund. I've now processed a chargeback with the credit card company.

The girls are really sweet and helpful. I always get my phone fix here and the quality of their accessories are excellent. Definitely recommend this shop.

Terrible - avoid at all costs! Took in Oppo R15 for replacement LCD screen, paid $150 and 6 weeks later they still have my phone and its still not repaired. Have been into store over 5 times as they always promise it will be done "in a few days" and it never is. Every time a different person in store and the manager is always "overseas". Reporting to ACCC as its basically a fraudulent business using dodgy replacement parts.

Will never purchase anything from this store again. The sales girl there was so lovely and helpful although the structure of this business is horrible. Firstly they can not do refunds in store, it has to be processed by their head office. They also make you return the item in store before proceeding with the refund Once I emailed their "head office" it took a week to get a response and then another 2 weeks to get the refund. Every time I would call to speak with the manager I would get rushed off the phone and be advise someone will call me, after multiple emails and phone calls I have finally received a refund from the accounts team after 2 weeks.

They refused my righta under consumer law to get a replacement or refund of tge Shody lroduct I purchased from them

I went there to get tempered glass fitted for my new iPhone 12. Received great service and the lady who served me was so attentive and patient. She ensured that there were no bubbles or dust trapped under the glass. Also gave me discounts as I brought 2 phones to get fitted. Highly recommend them! Many thanks Star PHones.