Star Car Wash - St Ives

Good wash. Especially the vacuuming of boot which was forgotten at a previous Star wash location

Was a terrible experience from start to finish. I booked my car in for a premium interior detailing, and found after pickup that there was still dirt on the interior, finger prints on the glass, fur and lint all over the dash, for $249 it is a joke. Not only that the staff were rude the entire time, I was told I made the wrong booking and that I couldn’t follow simple instructions on the website, I was also told it would take no longer than 2 hrs - it took 3.5 hrs. When I came to see if my car was finished it was no where near finished! The staff were on their phones, making private calls, and chatting to each other and I had to wait 30 mins in the waiting area until they finished it. This branch is a scam and useless, go to another star car wash or any other business to get better service.

Got my car washed today for $62, came back to dirty spots still on the side of the car and the bonnet, was told only polish and wash will get those spots off, not just wash. Boot was also dirty. What a joke! I’m never coming back to this place.

I was very satisfied with this service. It was a courteous atmosphere and the work on my car was wonderful. My new go to car wash.

Had one of my cars in for their ‘platinum wash’ on the 23/8 - unfortunately it was appalling (and I’m not that fussy) but complete sections of my car were missed, it seemed the rims had not been done (brake dust still coating them) fingerprints on glass panels, lower sections of the car (front lip and rear diffuser had not been touched) the list goes on! -unfortunately I didn’t pick this up until I was home where I had to rectify myself. I’ve since had no response whatsoever from Stars social media in regards to my complaint.

Hornsby (Star Car Wash) now look after my cars, much more professional and they due a flawless job, seems the staff at St Ives aren’t up to scratch - do yourself a favour and avoid at all costs

Very unprofessional, just make up random prices. Get told one thing on the phone and then get told something 500% more in person

Great place to get your car cleaned from inside and outside. Always gives correct recommendations by looking at the car condition. On time and flawless work!

I got my new mercedes washed from here after 4 months and my car was bit dirty but they made it new again. Excellent service. Good staff

I got my car washed from here. My car was bit dirty from inside but they made it like a new car. Im very satisfied. Awesome service

Amazing service, timely delivery, made my car shining as good as new and such humble, selfless approach of staff, truly a blessing to be here. Rarely you get a service much beyond the value of money. A big thank you for looking after my travel companion.

Was okay when charged suv price for my sadan. But not okay when have to wait 2 hours+. Extremely slow. Didn't bother to ask them to clean grass off my front mat.

Horrible experience! Don’t do an upgrade past the platinum offering. Manager on site was very rude. This is the worst car wash experience I’ve had. Do not use this facility.

Extremely rude and condescending. Refused to wash my car and attempted to charge me triple rate advertised. I live in the country so my car was a little dirty so I just wanted them to do what they could for the advertised price and didn't expect a spotless car. Honestly blown away by their attitude and was shocked when I saw them attempting the exact same thing on the pregnant women in the car next to us (car looked spotless). 1 star, my disappointment is immeasurable.

Paid $99, unfortunately the car wasn't clean. Also got scratched near the driver's door. The front right side also got light damage. Wouldn't recommend to wash the car here anymore.

Because it's in a reasonably well-off area, they will always try to charge you the maximum for everything, regardless of how clean or dirty your car is. When you ask about the standard "star wash" they tell you it's not available (despite it being on the signs on premises and on their website and available to buy in bulk online). Every single time I've tried to use them I come away feeling frustrated that you can't just get a basic wash and exhausted from having to deal with the constant hustle. Steer clear.

DO NOT GO HERE.and if you do, you better make sure your car is SPOTLESS otherwise the dodgy staff will try to charge you a premium. They tried to charge me $100 to wash a car that wasn’t even that dirty! Disgusting! News flash: you are a car wash, so you are there to wash dirty cars. My car wasn’t even that dirty. Needless to say I went elsewhere. Do not give these crooks your money. The positive reviews here are obviously fake, and as you can see from all the other 1 star reviews, these crooks are just a scam. I have reported them.

Wow! My car was so wretchedly dirty I was embarrassed to bring it in, I left with a car that looked brand new - wonderful!

What a great team on at Star car wash at St-Ives today. Great attention to detail and care went into it. One man in particular who I paid at the end was watching the staff and going the extra mile and helping with the extra detail.
I will definitely be back!

Had my car done with Full Detail today, professional services and even remove the scratch on front of my car! Very happy about it!

Jaggy was incredible. Provided great customer service, and my car smelt like a million dollars.
Wonderful experience.