Star Car Wash

There seems to be a pattern for this car wash when accidental damage occur, they don’t take responsibility. This seems to be a recurring review.

Friendly service, attention to the details, and they did everything we requested for. Highly recommended!

Be careful of the unlicensed employee moving your car. They accept no responsibility for damage and laughed in my face when apparently apologising.
I spoke to customer service and they didn't seem to care either. I wouldn't even accept a free wash from this circus as I'd still have to go over it at home.
I'd rather pay the local scouts $50. At least they care and they are not rude.

How this place has changed in a few weeks.
Have been here regularly, and now the operator that claimed to be the owner, wanted to charge me more than the price list sitting behind him.
Made out that he would do me the favour, this one off, and charge me the price advertised.
When I refused to leave my car there and advised I was not interested, he went to slam my door and told me to go away (words to that extent that is). Do not go there!

Arrived to pick up car and found 2 very unhappy clients, with the car wash owner raising his voice. My car wasn’t vacuumed, it took them 3 turns to finally get it right after I stood there telling them where to vaccum

The outside was well cleaned. But really bad job cleaning the inside with lots of dust still left in it. Pretty bad considering I paid for platinum service

Very good car wash. Can get a bit Busy at times but Nick and his team do a fantastic job. Happy days!

My car was clean inside & out. The dog hair on the back seat & floor cleaned perfectly because there was a lot of it.

They clean underground parking, at first you see your car clean, because it's dark. But on reality they miss so much details. For $89 I would expect better job. They use some kind of chemicals/ selicon on my window screen, that made the window hardly clear under rain, and very dangerous and frustrating to drive while it's raining.
Overall nice stuff to deal with, and would give them another chance.

I used this service a couple of years ago. I had a new car. They didn’t even take the mats out and vacuum the floors. The windscreen was dirtier after they finished than what it was before dropping it off.
Today I received a message saying my car was ready to collect. I didn’t even give them my car

Understaffed, very long wait times, i've given up on Star Carwash. This is the 4th time i'm tried to use a Star Carwash and the wait times have blown out from an hour (which is fine) to two or three hours for a simple wash. You need to manage your staffing levels much better to look after your customers.

Responding to your reply. I paid over 100 dollars for a wash, it took them over 3hours when I was promised 1, the workers looked like children and did not do the job, it looked like the car was just watered down, that's it will never use this service again at least you try to reach out to customers

Dropped car off late Tuesday afternoon for a wash and vacuum whilst I did the groceries at Coles. Friendly guys and did a good job. Quick but still thorough. Thanks Kellyville team. Will come back again. Cheers

Great customer service, polite guys but unfortunately I did not get value for money because the finishing which included Platinum polishing, wipe interior was left undone and I had to get the guy to finish off when I wanted to collect three car.
The guy told me that the platinum polishing and service was merely a normal wash and wipe.nothing more so when I asked him that if that’s the case then why is there another service that has normal
Wash and why make me pay $85 for a Small car.he smiled.guess I conned into spending more and receiving less. I’ll never visit this place again ever.

I received the vehicle back looking brilliant. They even detailed under the guards which finishes off the professional detail. No complaints at all. $55 for a ford ranger, bargain, I will be back

Best car wash and efforts given by the team for detailing. Worth the money. Best prices offered for a good cleaning. Wanna go again

They scratched by car! Then tried to deny it. I had to speak to the owner on the phone because he wasn’t there and he denied it too. Now I have to go through insurance. Absolute disgrace!

Just had both my car and my wife’s car get the $95 wash and polish booked online. We are both really happy with the job and will be happy to go back there again.
UPDATE: Wife and so got cars washed again. Just a wash and vacuum. Once again we are really happy. Clean inside and out. Tyres black and shiny. I’m a legit reviewer as you can see by my other reviews. No problems so far.

We had our car detailed for selling came up looking so amazing strongly recommend this car wash they were so attentive and and professional and I could tell they really cared about the car

This has to be one of the shoddiest businesses in Sydney. I requested a standard clean and the literally did nothing. They didn’t vacuum they didn’t clean the tyres and the windscreen was murky. The attendant then refused to give me my keys so I could open the boot to check if they had done it. Seriously avoid this place it’s really bad. The good reviews must be fake.