Star Car Wash

I took my car in for a full detailing, and when I picked it up after 2 hours, there was a strange chemical smell. Upon inquiry, they mentioned it was due to the steam cleaning, advising me to leave the car open for a day. I did so for 4-5 days, but the bad smell persisted. Despite attempts, like using air freshener, the issue remained. Additionally, upon closer inspection, the car was still dirty, and the detailing work seemed incomplete. I've attached photos. I wouldn't recommend their services; consider going elsewhere for satisfactory results.

I loved the service I received from them, I told what I wanted and got exactly that. I’m so happy with and how my car looks inside and out. They were very professional and understanding to what I wanted. Thank you so much.

Booked in and after
Leaving the noticed the car had no been washed properly and interior had drip marks, not vacuumed properly. And after talking on phone and being told to bring back only to get there and then they refuse

I have taken my car here on 7-8 occasions as it’s very close to my house. Often I am in a rush and because they are located underground you can not see the spots they have missed or the sub par job they do on the windows but I have always given them the benefit of the doubt.
Today I went to pick up my car and noticed so many parts that still had dirt on it and showed them and said I expect them to be cleaned properly when I pay $50 for a wash.

I said I would be back in half an hour and when I got back noticed they had only just wiped those spots with a wet cloth.

Waited to come home and take photos of just a few of the spots mind you I had shown them these spots and gave them a chance to clean it up.

I have also attached a photo of the cloth I used to clean those bits myself very quickly so everyone can see how much dirt and grime they leave on the car when washing it.

I won’t even go back to use my free car wash points I’ve accumulated after todays experience and would highly recommend that others don’t use these guys either

We cleaned our car from Star Car Wash and they have done an amazing job. My car looks squeaky clean like just out if showroom.

Thank you Star Car Wash

Had to fight with the guy in charge when I dropped the car off and picked it up, as he tried to charge me $100 instead of $90 as my car was apparently a SUV not a sedan. I drive a Ford Focus. I then had to bring down my rego paper just to “prove” my car is a sedan. They do an average job of cleaning and are very rude. Wouldn’t recommend to anyone.

Worst car wash ever. DO NOT WASH YOUR CAR HERE. I paid $105 for the detailed wash and polish and I got a big paint ripped off the car. And worst thing is the owner Sam he finds some or the other excuse to get out of his responsibilities. They were responsible for the paint peel off and now they dont take responsibility. I gave them $105 and now shelling out more money from my pocket for the paintwork. If you like your car, please dont wash it here. Get them out of business.

The platinum car wash done at this car wash was great. Exceeded expectations. The guys were patient to listen to my requirements and cleaned the car so good. My partner was also excited to see the car as if it but rolled outta showroom. They also charged me reasonably.

Good job guys. I would strongly recommend them.

Asked for a full car detail and it looked brand new when they were finished. They did an amazing job and I was extremely happy with it. Definitely would recommend.

The team were very efficient and did an amazing job on a very dirty car. Very happy with the results and will return more regularly

Went there to get my bike washed. I asked if they knew how to handle a motorbike and they said yes. Came back 30 mins later to damage done to my motorbike and they have yet to call me back regarding a reimbursement. Not happy with it.

My car was cleaned to my satisfaction & in a timely fashion. I will use this service again & recommend it to others

The service itself was done well enough (premium wash) although some parts were missed like the tires and front of the car. My main complaint is that the customer service of the ponds star car wash was severely lacking. Upon arrival, I was not greeted or received in a friendly manner. My questions regarding the service were answered abruptly and overall I did not have a very good experience with who I presume to be the manager. I can see others have given this car wash a bad review and I should have checked before I gave them my business. I would not return here because of this, I can get the same standard of wash with better customer service elsewhere.

Star Car Wash were highly professional and up to task. It felt as if I had a brand new car with the job they have done. Mind you, I only picked the basic servicing i.e. Interior vaccuming and exterior cleaning. They were very polite, fully organized and completed the job within the time frame. Highly recommended

Do not get your car washed here! The employees do not care about the car or the service they provide. It was as though the car was untouched when I went to pick it up, they gave it a very surface level clean and they charged me significantly more than another Star Wash had quoted - I only went with them because I was desperate and needed the car cleaned that day.

The team at the Ponds did the bare minimum and I could still see stains after I left, I went back and they claimed to give it another clean but there was no difference. I felt extremely uneasy because I didn't know what they had missed - I would only find out later when I had friends or family members get in the car and point it out. I felt like telling them I wasn't happy with the service was absolutely useless as they made no effort to fix their mistake. Someone had gotten sick in my car and I could still smell the vomit very clearly afterwards. Another example, there was a small spider web in the crack of my door, they missed that too.

I paid $150 for a full detail and it was an absolute waste of money. I had to go back to the Rouse Hill Star Wash the next day to get it cleaned again because the team at the Ponds did not seem to care. The team at Rouse Hill was amazing and once I saw the quality of the work the Rouse Hill team did, I realised how poor the work at The Ponds was. The team is useless and for your own good, don't waste your money here.

I’ve given these guys a few chances to fix their work but have finally given up. $110 clean, and the car had numerous areas not clean or not at all, even after taking it back to be fixed.

The main problem is their location in the car park as it doesn’t have adequate lighting, which allows them to do a poor job as you’re unable to see their work properly on pick up.

Very poor quality work done on my Koleos! My leather seats were still stained with baby formula, had to ask for a cloth to clean them myself… I could still see stains from dead bugs on the body. Definitely not worth the $95!

Have always taken my car here for a clean and my car is now 9 years old. Happy with the outcome and service.

Convenient as I get to do the grocery shopping, eat a meal or see the doctor and by the time I get back my car is lovely and clean

Had my Jaguar cleaned here and they did a phenomenal job. The car was sparkling. I would highly recommend coming here to get your car washed

My experience with this car wash was really bad.
I picked my car after the wash and the next day realised my brand new Apple charger was missing. Upon contacting them multiple times I was either hung up on or told the manger will call me but it just never happens. Please be careful with your belongings if you do decide to use this car wash!