St Vincent’s Clinic Medical Imaging & Nuclear Medicine

I got an MRI and it was my first time getting any kind of medical imaging. The staff were super helpful, especially Jennifer who took my MRI and the friendly reception team. I was really nervous and they made it really easy and explained the process to me.

I needed a mri for brain pituitary gland. They assured me that they use a 3T machine and they would do a scan of the pituitary. I double checked this with the sonographer before the scan. I was surprised the brain scan didn’t include an injection of contrast which usually occurs with other MRI’s I’ve had.
Afterwards I went to my specialist with the results and he was disappointed that they did not actually do a specific pituitary scan. The scan was therefore not very useful.

My GP gave me a referral to St Vincent’s clinic medical imagery and told me that I would be bulk billed. Unfortunately, when I arrived, I was told that it would cost $300. I informed the person behind the counter that I could not afford that. I was then given a few names of places close by that bulk billed. The only reason I gave 2 stars is because of the politeness of the customer service person.

I took MRI at the Imaging Center three times recently. Technicians were very considerate, kind, and didn't make me wait long. I'm so thankful everyone there. I confidently recommend this Imaging Center to all of you.

Thank you to the exceptionally professional staff for looking after me so well during my recent scans. Highly recommend SVCMI for quality medical imaging.

The place was super-busy when I was there, but the staff seemed to be successfully juggling everything that was thrown at them in a polite and professional manner. The nurse who attended to me during my procedure was friendly and knowledgeable and the doctor made it crystal clear as to what he wanted from me and filled me in on his findings on completion. I can't complain about the experience.

I have to agree with those what don’t rate this place highly. I had to fast before my MRI so was clearly extremely hungry (hadn’t eaten since 8 that morning and it was 2.30pm) as well as not feeling well (hence the need for an MRI in the first place guys!). They kept me waiting for over an hour without explanation. They then lost all the paperwork I had filled in and I had to sit in a freezing hallway in just a hospital gown and fill the whole lot on again. When I went out to reception to pay I wasn’t feeling exactly chatty; go figure after 50 minutes in a noisy tube while starving and feeling nauseous and in pain. The girl at the front desk said “you’re not exactly being friendly, what’s wrong with you? ”. I said “I am sick. That’s why I’m here. I’m also extremely hungry and starting to feel faint. I just don’t feel like chatting and it’s nothing personal”. She rolled her eyes at me and said “oh, right”.
I mean seriously? !? ! There was a better way to handle everything they did that day. I paid $790 for the pleasure.

Such a huge place with one of the most confusing and worst carparks ever. You need to walk around the whole clinic and take multiple lifts with not really any clear signs. Staff and people weren't very helpful either?

Impossible to get hold of by phone.
I've tried 6 times to get hold of them. Three with no answer & 3 I've left a message with no response. Now I have a letter saying I'm overdue, I KNOW. If you answered your phone I wouldn't be. While I'm at it, I had several scans, ultrasounds & xrays at my local excellent Harbour Radiology Mosman with NO OUT of pocket. St Vincent's Imaging will thrash your backside off, be AWARE.

I was nervous about my brain scan, being caustrophobic and having had an unpleasant experience elsewhere in the past added to my anxiety. At this clinic, the MRI equipment and rooms are top class. Sedation is offered at a very reasonable price - it worked a dream. The staff have a very caring bedside manner, very professional and treated me like a queen.
Thank you, and also thank you to the guy at reception who was extremely lovely. Don't regret booking here.

Had a great experience at the Vinnies Medical Imaging Clinic recently. Staff were helpful, pleasant and very thorough, their covid safe practices were very reassuring, and I was in and out as quickly as possible. Thank you!

Update: I've been to this centre a couple of times after my original appointment and I have to say the service has been exceptional.

Average service provided but it's been over a month and my doctor haven't received my results.

My appointment was at 6pm, I was the only patient there, so rude, from the receptionist to the actual person that was doing my contrast MRI of my brain and neck spine. Inserting cannula was very rough and painful, Unprofessional, No bed side manner, I felt like I was being punished for something. The bill was $1600. Disgrace

Running over 45 mins late with no apology or explantation from reception staff when I approached for an update. Upon arrival I specifically asked staff if they are running on time as I had another appointment afterwards and was told I would be fine. After approaching desk to check status, no real helpful response given. After I had confirmed I had to leave I was told inpatients get priority so I suppose you can never tell if your appointment would be honoured. Not ideal especially considering the prices charged.

Took my mum to do a PRP injection, from the time we arrived, we were pleasantly greeted by the front desk staff, Nurse and the Radiologist. We were seen before our appointment and the procedure was seamless compared to other hospitals we visited previously. Thank you for the great experience and customer service, we shall see you soon.

I know that your admin/ receptionists are busy, but do they have to be rude to patients though? I first called and was told that I need to email the copy of the referral and they will call me with appointments. I did not hear from them and when I called they told me they have too many referrals on the day and that’s why they need me to call them back if I did not hear from them. I finally got an appointment for the following week. I left early but was stuck int he harbour tunnel for half hour and was not aware beforehand that there would be traffic jam. GPS told me that I will arrive on time. Once I knew the traffic at stand still, I called the clinic to notify them that I am late because I am stuck in the harbour tunnel.
They did not ask nor told me that my appointment is cancelled. I went and parked the car, went through all the covid check outside the clinic and waited at the queue only to be told that my appointment was given to another patient as I was 19 mins late. No questions, No apology, No empathy. Extremely disappointed and I have asked my Specialist if I can go elsewhere. It’s just appalling, they did not even bother to check if this was urgent or not. Thanks I will ask not to be sent there again in the future if I can avoid it.

I had my first MRI brain scan and being slightly claustrophobic was quite anxious. However my experience went very smoothly. Everyone involved was very efficient and professional but also sensitive and reassuring. The MRI practitioners let me know exactly what was happening which alleviated my nervousness. The experience was easy thanks to your staff. Would highly recommend.

I've been to this practice a couple of times for MRI. Found the staff very friendly and professional every time. No bad experience regarding queues or wait time.

This is a huge practice, and you are treated like cattle from the moment you arrive - queues everywhere, no personal attention, basically a sausage machine designed for the convenience of the personnel. I came for a barium swallow procedure scheduled for 11, but had to wait over an hour before even called by a nurse. Next, i stood waiting in the x ray lab for another 20 minutes (no chairs) while the nurse prepared some materials, and then spent 15 minutes on the phone trying to get hold of the doctor. When he arrived, he was flustered, dishevelled, brusque, unfriendly. The test took about 10 minutes, and was not very thorough - the resulting images are barely usable, signed by Dr Grant Brigg-Wither. The cost, several hundred dollars for ten minutes of effective work. Avoid this practice if you can - there are far better and more professional radiologists in the Eastern suburbs, and many of them bulk bill.

Dr. Garry Schaffer was extremely professional and makes you feel very comfortable.

Very nice and professional nurses and front-desk staff.

Thanks once again - I highly recommend this imaging clinic.