St John of God Medical Centre

Dr Napper is great i can't fault him. The reception however is beyond terrible. Have been calling mon to fri from 9am to 5pm for about 3 to 4 weeks. No voice message no answer to emails and your left hanging with no reception to answer. It is ridiculous, there needs to be a proper secretary to answer calls or to call back if there busy. You are just unable to get through. Many times I was considering changing to ashfield my dr other practice. They always answer the phone immediately and such a contrast with communication. I rate dr Napper a high score but the low score is for the reception only.

My son made an appointment with Dr Di Ciaccio on in July 2022.
Upon arrival the receptionist demanded $450 cash to my surprise as in this day and age and in a professional practice where vulnerable people seek mental health services this was quite unusual to me.
We didn't have cash and my son said apparently they told him over the phone during booking that they only accept cash but under circumstances affecting his concentration and memory due to long COVID brain fog he forgot to bring cash. Anyways I had no choice but to rush to an ATM to get cash and on return to my surprise I saw my son was still waiting in the reception and not admitted to see the doctor at his appointment time as if we will run away without payment.
I wouldn't expect this from an organization that is operating in the name of St John of God!
We paid $900 cash for two visits in one week. I wonder whether they report all their cash proceedings to tax office and pay income tax on their cash business honestly.
I wouldn't go back to this kind of organisation and prefer to use other service providers who really care about their customers financial circumstances and offer payments by bank or credit cards too.

Dr Eddie So was disappointing, was told to take the same boring medication that didnt help, doesn't even let my parents speak to him directly about my mental health. Staffs are very rude and lazy like they dont really care. Booking for the next appointment was irritating. Didnt ask me clearly if the appointment is face-to-face or by phone. Payment suddenly changing, they'll complain if you dont have the exact change for example $295, and i had to do by card for $350, which was outrageous and had to stop visiting again. A complete waste of time and money. Not recommended coming

I am sure St John or God himself would disapprove of this comment, but I think humans evolved faster than these guys answer their phones.

Absolutely ridiculous wait times, be prepared to wait at least one hour to get someone to answer your call. This medical centre is complete rubbish.

Dr Shannon Paisley is a fantastic doctor and has helped me so since I have been going to see him since 2020. He is patient, great listener, when I sit in the room with him I feel relaxed and know that he is someone I can trust.

Very bad service. You have to wait for over an hour to get your call answer. Dr Maree chanter is the worst psychiatrist you can get. My daughter who is minor was telling her that she is suicidal and she never got back to me. She doesn’t listen or care. Strongly not recommend. I think your mental health will get worse at this medical centre.

Hello hello hello and goodbye and good riddance Extremely poor service, phone centre and reception, I've been calling to book for over a week, put on hold and in number order, on hold for over an hour and haven't moved up in the call queue, then end call because life moves on nerve wrecking care for future patients.

4.5 stars

I can't speak for all the doctors, but Dr Rachel Paisley is fantastic. She is LGBT+ friendly, empathetic, and engaged. My treatment has been appropriate, effective, and positive.

The downside was that reception used to take a long time to get back to you and were unavailable for long periods during the middle of the day. The "holding call" track was painful, with a sound like someone was actually picking up every 30 seconds, mid infomercial, but that seems to be changing (response times are getting better).

I am astonished with the good comments on Dr Tam Luu, for my experience with Dr Tam Luu @ St John of God 2 years ago was quite the opposite. I found Dr Luu was careless & lack of knowledge in diagnosis and no empathy for her patient ; Unless she has recently changed her attitudes which I very much doubted. She did not have the values of Christianity, in contrast, I found she is very much a commercial doctor.

I was referred to dr Maree by my gp she highly recommend me see her since my second appointment dr Maree has cancelled 3 appointment's on me I'm on medication that needs to be reviewed and she just keeps cancelling on me she is so unprofessional and time management is not her style think it's time to go see another one and start all over again

After visiting countless practices around Sydney only the St John of God specialists could assist me with my issues. My life is on a better path, that I would not have dreamed was possible.

A Doctor at this practice quite literally saved my life. There's not much more I can say other than I'd be stuck in a living nightmare most probably leading to my death had it not been for the care provided by one of the Doctors here. Thank you.