South Terrace Health Centre

After 3 years of receiving treatment at this centre, I was maladjusted by the chiropractor 5 months ago and I’m still in pain. I initially reached out to him who informed me the pain was a normal symptom of having been adjusted, and that I would be well within 2-3 days. Five days later, which happened to be three weeks before flying out overseas the the pain was worse.

I then reached out to the chiropractor again but this time I did not receive any reply. I then emailed reception with the hope my concern would be forwarded to him but again did not receive any response. Due to the maladjustment, I ended up not being able to walk for 11 days while overseas and had to seek treatment. I can not possibly convey the problems I had while being stuck overseas with not being able to walk properly for such a long time due to pain, as well as the anguish I experienced as a consequence.

The lack of duty of care I was shown considering the amount of time I’d been a client at this centre was absolutely appalling. There can be no justification for the chiropractor and management not having reached out to me to offer some kind of support.

Please be wary of the possibility that should your treatment not go as planned, aftercare might not be available.

I honestly can’t find the correct words to express how happy and relieved I am that I found a real doctor Dr Ben that really cares and wants to help his patients to get better mentally and physically. I have a severe back and shoulders injury due to a domestic violence incident. For years I have been doing treatments however I have never improved. With Dr Ben’s treatments my pain level decreased, my movements improved after only a few sessions. I can not recommend him enough to anyone. God bless him and his family.
Thank you Dr Benjamin Trautman.
Colette Hanna

I have highly recommended Tim to all my friends. He has an enormous wealth of knowledge, is very friendly, considerate and professional. I was so impressed with my last few visits. The staff at the front are friendly and approachable. Thank you

Can't speak more Highly of the dedicated staff and the customer interactions that I've witnessed.

Very professional team and helped myself and many of my friends With the best advice an treatment

Nice place for treatment. All doctors and staff's behaviour was great. All are friendly.

Very poor service. Try to make an appointment, told that the therapist has been trying to call you, and have received zero calls. I have called three times to make an appointment for the spinal decompression and not been called back. They told me they took down the wrong number. Receptionists lie about what is going on and do not pass on the message. Or they have and the Dr Ben can't be bothered to call me back. VERY POOR service. Would not recommend this practice. I only gave one star because they don't have zero. VERY POOR!

Can't speak more Highly of the dedicated staff and the customer interactions that I've witnessed.

This is meant to be a "constructive" feedback. I had 5 sessions on the decompression "machine".
Did not improve my condition much (if any).
On the contrary I found that a device I started using at home, called NUBAX, was better than the "expensive" machine.
BUT my issue is with the treating Chiropractor Dr BEN.
He never bothered to come to the treating room, where only his "assistants " were present. Never asked me, in person, or phone call or email, how I felt about it all. And I had a lot to say, including providing some helpful feedback. Is this a true professional service? I may be wrong, but I don't think so. That's all. (Zenon)

Best chiro I’ve ever been to. Dr Ben treated me with spinal decompression for my disc injury and I’ve never been the same. I’m a new person now that my nerve pain is completely gone. 10/10 would recommend.

It has an amazing atmosphere, the staff are brilliant and a very family orientated place. Highly recommend

I saw Dr Benjamin Trautman at South Terrace Health Centre for my acute lower back pain late last year, Ben explained my condition to me in a kind and empathetic manner and promptly prescribed exercise therapy and stretching to rehabilitate me back in to my normal life. Ben is a soft tissue chiropractor utilising remedial massage, dry needling, taping, trigger point therapy, joint mobilisation and manipulation to treat a wide variety of musculoskeletal conditions with special interest in disc herniation, disc bulging, nerve compression and sciatica issues. I would recommend Ben to friends and family of all ages

Top team of Chiropractors, Osteopaths and Podiatrists for all your aches and pains, with 40 minute treatment times we take the time to specifically assess and treat your aches and pains, make a booking today!