Snooze Casula

Exceptional customer service from Rahul, Amit and Prerna. We had an issue (not Snooze’s fault) and Rahul was our first point of contact. He was excellent! We then spoke with Prerna and she also excellent. Prerna resolved the issue very very quickly. Very impressed with the customer service and quick response/resolution. Thanks again Prerna!

Called up and spoke to Rani who was extremely friendly, patient and knowledgeable even though I was not making a purchase. Will definitely come to this location next time. Highly recommended! Thank you

Our sales assistant Karen was fantastic when we went over the weekend to purchase a new frame and mattress. We asked a few questions which she was only too happy to answer. She gave us time to think about it overnight and we returned the next day to do the deal. Amit the store manager also assisted and he too was fantastic. Highly recommended.

Fantastic experience at Snooze Crossroads today, Rahul was lovely to deal with from the moment I called the store all the way through to purchasing two beds and mattresses. Can not recommend Rahul enough!

We had an amazing experience at snooze crossroads. The staff there was amazing especially Hulya and Prerna! They spent so much time with us and worked with us to ensure we got what we wanted. We were so happy with our purchase.

Very poor after sales customer service. Once they get the money, they'll prove you wrong by hook or by crook! Bunch of money mongers!

Had an amazing experience buying a bed and mattress! Had assistance from Rahul who had amazing knowledge of the products and what suited us…. Thank you Rahul for your professionalism and amazing service!

I had a fantastic experience with Hulya from Snooze at the Crossroads. Her customer service over the phone was exceptional. She went above and beyond to assist me, providing pictures, prices, and valuable information about the products. Although my daughters ultimately changed their minds and I didn't make a purchase, I truly appreciate Hulya’s outstanding assistance. I will certainly visit the store in the future, thanks to her excellent customer service. Thank you Hulya!

Had a fantastic shopping experience with salesman Rahul who helped us find a great mattress at a exceptional price.
Thanks again!

You can't go wrong with snooze when it comes to quality and price. Great staff and a big thanks to Rahul who assisted me on the day.

Karen took care of us while we were looking at different options for a bed. She was extremely friendly, tentative, patient and helpful which made it easy for us in our final decision. Thank you Karen, you were amazing!

I am extremely satisfied with my purchase. The sales representative, Rahul, went above and beyond in assisting me with selecting the perfect Bed and Mattress. Rahul patiently provided me with valuable information about the different mattress types, allowing me to make an informed decision and its same with the bed.
I highly recommend visiting this store, as the sales representatives are not only friendly but also extremely helpful. My overall experience was fantastic, and I couldn't be happier with my purchase.

The service that I received from the Snooze employees at Crossroads was fantastic and I would highly recommend it. I was served by the manager Rahul who was extremely knowledgeable about all the different products that were available in the store. He took his time to explain in such a pleasant and friendly manner, which bed and mattress would be the most suitable for me, Rahul and his team members provided great customer service. With their help, I was able to find the perfect product. I will definitely recommend this store and its team to family and friends.

We bought a mattress today from Snooze Crossroads. We were greeted by the manager Rahul. Fantastic guy with great customer service skills, he took his time showing us the range of mattress and gave us the best price. We highly recommend this store.

Spoke to Karen who was a lovely lady and happily assisted me over the phone, she organised a delivery for a mattress and was very polite. Great customer service deserves a payrise.

Snooze in crossroads has one of the best managers there, his name is Rahul and he gave some top quality service and assisted me with my choices, Rahul has a great personality that makes a customer feel comfortable when being assisted, I appreciate everything that Rahul assisted me with and i absolutely recommend going into this specific store.

Bought 2 mattresses and a frame and was served by Rahul. He was so lovely and helped to accomodate us the whole time. I swear I was trying the mattresses for like an hour and he helped us the entire way and was patient and sweet to us. 100% recommend coming and make sure to ask for him!:)

Couldn’t be happier with my purchase. Sales representative Rani provided helpful information on the different mattress types and was very patient with me choosing a mattress of my liking.

Despite there not being the bed frame colour I was after (Black), the frames there were pretty decent. Again Rani provided helpful information on the different options of the various bed frames they had in store.

Highly recommend visiting the store, the sales representatives are very friendly.

Highly recommended coming and seeing Rahul, bought a bed set & he looked after us! 10/10 customer service

Great diagnosis and appropriate solution and looking forward to better sleep! Thank you and great service from Amit!