Rydges Norwest Sydney

Hotel is a bit old, first night there was no hot water for many rooms (6 people were at the desk complaining) Liam, the duty manager offered compensation of full refund for the night and an option to take a shower in a different room!
Next day he mentioned that he did not get a permission from his manager for the full refund and offered 50% only.
It’s a shame that a duty manager gave us empty promises just to ease the anger. Not sure about other guests but hope they read this and comment.
Did not check the pool, but looks ok.
Room service is really good and friendly.

Horrible experience, would have checked out if not already so tired.
Cons, Movie package not working, some lamps in room blown globes? Some flickering, freezing room, noisy fan blowing cold air on max heat setting. Second room, after extended time delay and complaining, damp smell, incomplete furnishing? Loud fan, aircon control that illuminated the room, wife did not sleep.
Pros, spacious rooms, room service food was ok, pancake machine a nice extra at buffet breakfast.

Comfortable suites with a good value buffet breakfast and decent gym. The garden and terrace were nicely atmospheric, too.
Staff were friendly and helpful. My main complaint is that the bar/restaurant closed all day after breakfast on Sunday.

Hosted a high tea party at Rydges for my daughter's 13th birthday! Extremely wonderful experience right from the start.
Fantastic arrangements, great food and above all excellent service. The staff at Rebellion Bar and grill was so friendly and helpful. They took great care of the dietery requirements of all the kids and when we realized last minute that there was one more kid who was vegetarian they readily prepared additional vegetarian wraps.
This is truly a hidden gem and what makes this place great is the attentive and friendly staff.
So happy that my daughter's milestone birthday was celebrated just the way we had planned it.
Highly recommend Rydges Norwest!

First time here with Mum and Brother. Loved it! Firstly was greeted warmly by Albert on Front desk - can't say enough great things about him, he was so friendly, attentive and generous. Secondly, our interconnecting rooms were tidy, clean, comfortable, warm and huge. Loved the location very close to Norwest Marketown shopping mall and Lakeside restaurants. We missed out on having High Tea on Saturday. But the buffet breakfast was very good indeed. Plenty of outdoor parking with several handicap spaces just outside the front entrance. All the other staff we met along the way were very friendly too. Can't fault the service here. We will be back for sure!

On arrival we felt we weren’t even in Sydney, it was so nice to not be in the heart of all the hustle and bustle that the cities are renowned for.
The hotel was clean, staff were friendly and helpful, the gym and pool were a bonus and the buffet breakfast was delicious.
Will be back again.

Stayed there NYE, $409.00.
Room stunk, carpet was dirty, stains on the chair, bathroom old. Lamp broken on bedside table, furniture marked needs replacing. Air-conditioner made a loud noise, rang and reception, they stated they would fix it whilst we were out, they did nothing. Put up with the loud rattling noise of the air-conditioner all night. Two guys at the reception were rude, would never recommend this motel to anyone.

Decent size rooms. Ample parking out the front. Dinner and breakfast were ok. On my second night they forgot my dinner order in the restaurant which was frustrating. Has a good bar.

My expectations were high as Rydges has a very good name and reputation… we were very disappointed though with Rydges Norwest! The hotel was run down, the carpet in our room was lifting up making it hard for me to move around as I’m in a wheelchair, the bathroom looked like it hadn’t been updated since the 90’s with cracked tiles and a constant musty smell plus a toilet that hadn’t been cleaned when we arrived, our air conditioning was also broken making for a very uncomfortable hot night sleep! VERY DISAPPOINTED!

Went for Christmas lunch, absolutely mind blown how well they do their buffets. Never seen sooo many little cup cakes. Food excellent

Comfortable bed. Clean. However no mini bar, no milk for tea/ coffee even after housekeeping tidied the room on the second day. Very poor.

The staff were friendly and helpful. The air conditioner was rattling so we needed to change rooms, the following day only half the room was made up with the cleaning sprays left behind, There were not enough towels, the beds were not made & bins not cleaned out. The bathroom was cleaned. Definitely not worth what we paid! Overall disappointing & we regretted booking there.

Hidden gem! Lovely staff, great service! Stayed with partner and my toddler. Jessica, one of the managers, made our stay wonderful! From helping us with an appropriate cot for Bub, checking in on whether my toddler was comfortable, all the way to giving my toddler an Xmas ornament that just made her day!

Restaurant was good too and they had little goodie bags for kids with books and games. We were very well taken care of.

We loved our stay and will return!
Thanks again Jess! X

Quiet location and great rooms. Breakfast was well prepared and the conference rooms were great for a big meeting.

The service by the staff was absolutely amazing. Continental breakfast options were plenty and great so we booked it for everyday of our stay for 5 days. 7 star service from James (i think) from the front desk and the Asian gentleman (i can't remember the name) who was doing house keeping in level 4. Thank you and will come again.

Enjoyed Stay here at Rydges Norwest Sydney. Rooms were pleasent, Clean, We came here at Saturday Night hence no notable service staff was available.
Front Desk / Duty Manager Albert was bit confused at starting but later he helped us. Night Shift Duty Manager Aman was really helpful. He has given us a quick guided tour for nearby locations and as we were tired he given us an extended Checkout time.

Overall Experience was wonderful and sitting on porch here in afternoon listing to Music was really calming and soothing.

The place has its own calming and soothing vibes.

Will recommend for Family and Friends.

Please Check Package before booking if it's includes Breakfast.

Rip-off. I paid for 2 nights but checked out after 1st night. I was told their policy is to rip people off and give refund. Appalling.

We went for a High Tea and it cost $39 per head. There were 6 of us and we got a lovely sparkling wine on arrival 2 platter of 3 tier plates one on each end of the table full of savoury and sweets and bottomless cups of various kinds of coffee and different types of tea.
The staff were fantastic very friendly and helpful, even taking photos of our group of ladies. It was clean and tidy and at the checkout was sanitising lotion. I will definitely go there again and I'd recommend it to everyone. I think that it's the best High Tea in the Hills area and fantastic value for money.
Thank you so much for a wonderful afternoon to all the staff.

For a night it was okay - clean bed and had most things required, room was dated and didn't meet expectations for a rydges.

Awesome Hotel, staff are so curtious and professional, particularly margo, thanks guy's, look forward coming back.