Rileys Gym Wentworthville

Great gym, not so great customer service. At Riley's Gym Wentworthville, the customer service is more or less, customer flirting. You will walk into the gym and be confronted by an empty front desk, because the female staff member will be off chatting to a male patron. 10 minutes? 20 minutes later? You would expect the staff member to come back at least 30 minutes later? Wrong. To make it even more of a customer service disaster, staff members would act like they are working when the manager is checking the gym, by lazily wiping down equipment. The male staff member is not much better either, as they literally take up a piece of equipment, just to chit chat. So disappointing at the lack of training these staff members have

Signed up to Rileys to begin training with Danya Kanafani. Danya is a wonderful personal trainer and I am so glad to be training with her. She is a professional from beginning to end. If you are looking for a PT look no further. She has a strong presence in the gym and will make you feel welcomed and valued, giving me the confidence to turn up time and time again.

Great gym, nice and clean.however the music is a major mood kill.many songs in a row that is very very slow.

Riley's gym at Wentworthville is a great place for fitness enthusiasts with all kinds of goals.it has a great vibe and a range of equipment.the staff at the gym, Lisa and Sam, are quite friendly and amazing! I have seen Lisa putting a lot of efforts in keeping the gym tidy and organised.worth giving it a try if you are looking for a gym in the neighbourhood

Been here for 3 years. Definitely is a premium gym, no weights on the floor ever, very clean, well maintained gym. Staff members are very welcoming, especially Lisa!

Great gym. If you’re looking for a personal trainer, ask for Danya. She is extremely punctual, reliable and worth every dollar.

I have been training with Danya the PT for a few weeks now and I have really, painfully enjoyed it! Affordable and reliable training that pushes me further then I'd be able to push myself! Looking forward to reaching more goals

I am training with Ms. Danya:). As my personal trainer. We are working towards achieving my fitness goals, I have already noticed my progression and getting stronger every week. I strongly recommend Ms. Danya as personal trainer.

Hands down best gym in Sydney. Has great equipment. Staff are Very Friendly and helpful. Glad to be part of the Riley’s family.

I always enjoy my gym session with riley. Pt Danya and Amen are the best, very encouraging, always maintaining the gym and very helpful to the non client gym members on giving some exercise tips (you wont see that with other pts).
Reception team are always helpful and cheerful

Awsome gym ️‍️ facilities always clean. The 24hr availability means I can just go at my own convenience. Above all the staff members are Awsome. Special mention to Danya she does an awesome job so professional and really does care of her clients

Nice big space and clean. I like that when I go there it isn't too busy (early AM). Staff are friendly and the equipment is pretty modern, to the point where I'm having to read instructions on how to use them! Haha.love that it is a 24hr gym!

What kind of customer engagement is this? No phone numbers working and when visited during lunch time, staff said please came back at 3pm.
Went to another gym and signed up in 20 min. Good luck team.

Appalling customer service! The contact numbers provided by the gym are disconnected and means you can’t even have questions answered unless you go in person. To top it up, Riley’s purposely omits contact numbers in email correspondence to prevent direct contact. I know we’ve been through a pandemic but surely that doesn’t mean people forget basic customer service skills. Riley’s is overrated. Try another gym.

I have been a member and regularly training at Rileys for three years. They have a great training focused approach to their gyms and layout. The equipment is very solid, safe, new and reliable. I have seen that they take care of the gym with cleaning and service their equipment.
Weekly membership is cheap and you also get access to all the Sydney gym locations.

Overall I highly recommend Rileys.

Well maintained and professional staff. Going to miss this as I am moving to a different suburb.

Gem of a gym! Professional and friendly environment.
Looking for a PT to help you transform yourself?
Danya is the best in business!
Her sessions are both efficient and engaging. I'd definitely recommend her if you are looking for a highly motivating and reliable trainer.
On top of that she's extremely funny and will crack you up, rest assured.

Great Gym, it is really well maintained and cleaned. The staff are friendly and approachable. Also if you are looking for a qualified coach or a personal trainer, look no further than Danya. She always goes above and beyond to assist you in where you want to be.
I train with her weekly and I always look forward to our PT sessions.

Riley's Gym Wentworthville is a fantastic gym. Has great staff who are very covid safe. It's a very clean gym with strict cleaning rules and great personal trainers. Highly reccomend Danya as a personal trainer. She is great with communication and really keeps you motivated. I've made great progression since starting training with her.

The facilities and services are good and it own one gym per owner not like any franchise so the customers are well taken care of.