Rheem Hot Water Systems

Sooooooo disappointed, ours is broken and needs a replacement,
if you see this review to choose to go with Rhemm just stop it now.
Very poor customer service, they don’t care at all about their customers, and their job. I have no hot water for 2 weeks with little kids in winter, and now after 100 times call and emails they found the accepted email for the quotation, and gave me an appointment for next week, who I can talk about this? No one answers.when I say it’s urgent the person behind the phone is like a robot and keeps saying (we don’t have any appointments until next week)

Very disappointed.
Hot water system down last week. Got technician from Rheem this Monday afternoon. Tuesday finally got some hot water, then water started cooling Wednesday, and no more hot water at Thursday. Obviously the system wasn’t fixed at Monday at first place. Now to call some technician to come, I need to authorize call out fee again for another two hundred dollars minimum!? To fix something they should’ve fixed this Monday!? To resolve this, I need to wait another weekend with our cold waters for a response from customer relations to just discuss about the call out fee and then get some technician here. Not ideal. Very disappointed. We choose to call Rheem as we thought Rheem would be the best place for help with their own hot water system, and we are here waiting for almost a week for hot water.

Hopeless customer service. Rheem electric heat water pump only good for two years and after that it's white elephant. Plumbers love Rheem as they charge sky rocket price to fix. Never again Rheem

I have had Rheem hot water system 6 years. It is was going to cost me &1600.00 to repair for the price of new product. Expensive to repair also to find repairer. If you building a new house or if you have maintenance issue I suggest you look out your options.

Sold me a faulty hot water system, has to be re lit everyday ans sometimes even twice a day. Bad timing to get one of their technicians out over christmas which is understandable. Had booked for someone to come out 2nd January - waited most of the day. No phone call, no knock on the door, no card left. Called the customer service number and spoke to Anne (?) who insisted someone had been and also called me.ummm im pretty sure I would know if that happened and have the call logs showing no incoming calls in the last 5 days to to prove it. She was so dismissive of my complaint it is what's actually prompted me to write this review. The technician hasnt done their job and thought they would get away with it. Well not today! Shocking lack of customer service by the technician and by the contact centre staff. Still waiting on a call back from the manager to get some explanation of what has happened here. Would not recommend this company at all

Head office of Rheem Australia and manufacturing plant. Home of Rheem, Solahart, Raypak, Vulcan, Solar Edwards, Paloma