Randwick City Library - Lionel Bowen Library

Hi, I’m a member off this library for many years.

Staff is very good and support you always.
I want to wish all of the staff Merry Christmas and Happy New Year!

Anna Flastershtein

The resources are amazing but sadly lacking in customer service, librarians’ preparedness to assist with some matter over the phone. Have sought my assistance instead from the State library; they’re always generous with their expertise and time.

Nice and pleasant to read quietly except for a chinese guy who just went for my nephews happy meal which made us leave immediately that day.

The best library in my experience.
A wide variety of books available and easy to find.
All the people are very friendly and helpful.

A fantastic library, a hidden gem, mostly friendly and helpful staff, large range, needs more male authors in their fiction selection. Quiet calm layout.

This Library is really clean and overall amazing, the computer system is great, and they run really fast and work well, the staff are really kind and helpful, once I had a guy insult me there and they took care of him immediately. Recommended to come here!

Terrible library worker, noise environment I have never seen that before! I would like give 0 start if I can!

This is the only library i've ever been to that doesn't have a quiet policy. At times it sounds more like a pub that a place of reading/studying. Don't go there if you are looking for peace or need to focus.

Awesome place to read, relax and study with friends. Nicely located close to the shopping malls and many beaches too.

It's full of books. When the library is closed at night, the books come to life and read to each other. Apparently.

Very helpful staff, friendly and willing to assist me with the process of using the loan computer searching and accessing the required documents together with the printing out of the pages needed. All round good result and much quicker than I could have expected to do on my own

Good facilities and clean, open space yet currently imposed with 2 hour restriction which for study purposes is quite disrupting

Very good the library has very good resources and if they don't have something they will try to get i t. Als the coffee cart downstairs makes the best coffee and fresh sandwich around

Great Place To Get Any Book You Like N Also Great Place To Have Some Quite Time To Yourself N Reed Or Jump On One Of The Computers. Staff Are Always Very Friendly N Very Respectful N Very Helpful. I'd Highly Recommend This Place To Anyone, Go Check Them Out Guys

I would like to say big Thank You to Andrew for helping me out with printing documents and helpful advice regarding JP. Andrew is amazing - very friendly, patient and professional. Outstanding customer service!

AWESOME LIBRARY!
Opens till late. Friendly staff. Huge study space. A in house coffee shop. What more do you look for?

Today I was served by Nichola and it was an great experience. She was very polite and extremely helpful with renewing my card as well as informing me of the great library facilities through the app. I would definitely recommend her for employee of the month with her great customer service.

I had not visited a library since my school years. I needed to join recently, to do some scanning, printing and other office tasks. I honestly expected the experience to be drawn out, frustrating and painful. How pleasantly surprised and incredibly wrong I was!

I was immediately greeted by staff member Nicola. Nicola was so friendly, helpful, knowledgeable and professional. I wish I could have recorded my experience of joining, having my account setup, putting credit on my card, emailing the print server, releasing the print jobs and more. The whole introduction, could have been used as the perfect example of world class customer service. It made my day in fact.

I messaged my wife immediately to tell her how pleased i was to have joined her favourite library.
Absolutely brilliant imo, 10/10, A+. Thank you Nicola and all Bowen library staff. I look forward to returning.

RCF

It's a great free service for parents with babies and toddlers.excellent collection of books and very professional staff

This library is wonderful! You can expect:

- a great adult fiction range (plus YA, children, and chinese fiction)
- LOTS of great cosy places to sit and read quietly
- BOARDGAME library and TOY library!
- "red hot reads" - hot books right now with a 1 week borrow limit and no renewals!
- friendly staff!
- probably even more than i had time to explore - it was much larger than i'd expected!