Quickfit Alterations

I visited this store last week to get my dress shortened and received the best customer service and amazing results. The staff are incredibly helpful and understanding. Their work was exceptional!

I had to alter my pants, they were so busy and yet they still managed to fit me in and do the best of jobs.
Great customer service as well.

If you would like to be berated and ruin your clothes, please go here. For context: my partner needed to shorten a pair of pants.

The Asian lady working on Saturday morning was very rude and dismissive. She was passive aggressive from the start but we ignored her behavior because it was early in the day and we thought she was just grumpy. Upon providing my contact details, she laughed at my name and then apologized sarcastically. We left confused but hopeful that the pant would be ready by Sunday (she said she wasn’t sure but would probably have it done by Sat afternoon). As we were leaving the mall after an hour, my partner thought to check if it had been completed. We returned to the shop and the lady was playing on her phone. She picked up the pant and handed it to my partner without looking up. She took the receipt and discarded it. Once again we didn’t think too much. I then asked if he could try it on and she rolled her eyes and said fine. The pants looked uneven in length so I asked the lady if she could check them for us. Rather than doing that, she started yelling at me and said no it was not uneven. She continued defending herself by yelling at me. I then asked her why she was getting angry, and she replied that I should be grateful that she allowed my partner to try on the pant upon pickup (don’t most people try them on?). She then walked off huffing and puffing. My partner changed and she was nowhere to be found. We took the pant and left. I went home and checked the pant, only to see that one leg was longer than the other. We paid $15 and I would happily pay more and wait longer for a better tailor. This place was recommended to me because their service was ‘fast’, but I will never return. The service and staff do not match up to to other reviews. Maybe some people have been lucky but the treatment we received on the weekend was not acceptable. I don’t understand what we did wrong - we asked for a paid service, not a favour.

Gave them a few pairs of pants to shorten and taper. They said it will take one week. After the week, they returned the pants to me without even touching them. So I called them up and returned the pants to them to fix it up. They then gave me the pants back another week later without tapering them in. Just shortened them. And that too, to the wrong measurement. Didn't want to bother with goin back to them and risking any further hassle. So just went to another tailor to fix them up. Just wasted almost three weeks of my time and my money. While the people who own and operate the business are nice people (which is the only reason behind the three stars), I will probably never go back to them again.

Had an issue the first time round with how short the alteration was but they fixed it promptly. They went out of their way to help me after closing hours and handled my frustrations very well. Really friendly owners who genuinely care for their customers. I will be going to them for all my alterations regularly now.

Excellent service and quick turn around. The gentleman altered my pants exactly how I wanted them and they fit/look perfect. Will be going there again. Thank you.

I highly recommend that you get all your alterations done at Casula Quickfit. They are extremely professional, friendly and helpful. I got my dress fixed in no time. I was extremely pleased with the outcome. It was easy to find parking and very good location. I will be coming back. Thank you.

Best wishes
Carol

I'm very happy with the people they are very polite and when then they say pick up a day they do it and even sometimes a day before they are Amazing I recommend Quick fit Alterations to every one the prices are very reasonable too. Please do try you will go back because they do the work professionally
So why not try them you will be happy as we are.

I just wanted to thank Quickfit alterations Casula for all there hard work.
On my skirts and dresses, they where perfect.and I also wanted to thank them for the surprise soap gift I received.
It was a sweet gift. Very thoughtful
I appreciate it.
It put a smile on my face while trying to eat it thinking it was white chocolate lol until I bit into it and realised it was soap
Silly me
But thank you once again
And I would definitely recommend them

My partner needed the pants he was wearing to be altered.they did it on the spot in less than 10 minutes. Great customer service! We will definitely be back.