Providence Medical Centre

I attended Providence medical center on the 14th of December at 3.25pm to have a shingles injection. I was previously advised by the receptionist to just turn up on Thursday 14th as they would have a new supply. When I arrived, I was told by the receptionist that there were no vaccinations available, the vaccinations are allocated by the doctors to patients who are prioritised. I explained to the receptionists that my specialist requested I have the vaccination as I am immune compromised the receptionist just shrugged her shoulders and gave me a I don't care look. I then said to her, so do I need to go to another practice such as MT Hutton, again she just shrugged her shoulders and moved her head as to say I don't care and said if that's what you want. I then went home and rang Mt Hutton medical, they were able to fit me in for an injection at 4.00pm that same afternoon, so within 40 minutes of leaving Providence, I had received the vaccination that my specialists had requested me to have.

This is not the first time I have found the reception staff unhelpful. I also find inconsistencies in billing, a few of my friends that attend Providence, some always get bulk billed, or others sometimes get bulk billed, I have never been bulk billed. Therefore, with all this in mind I have had enough, I will be taking my business elsewhere. My opinion of Providence is profit before patient, rudeness before care and some staff will not make any effort to assist. I do exclude the Doctors as I have found them to be exceptional only to be let down by company greed and bad staff management, I have commenced action for my medical records to be transferred and again Providence will charge a $55.00 fee suprise suprise, another example of greed. I have never been charged a fee to transfer my medical records to another surgery.outrageous!

Have always been matched with great caring doctors. Have been going here for over three years

I followed Dr Bhaskar here from his previous practice. My family has been seeing him for quite a few years now. You would struggle to find a GP with a more genuine care for his patients. He has gone above and beyond for my family more times than I would care to count and we are very grateful. So far as the rest of the practice goes, they've always been great to deal with. All round very happy to have my family being looked after by Providence.

Reception staff are friendly, helpful and efficient. The doctors there are also very good and knowledgeable. The practice nurses are kind and great with kids. I always leave feeling that my family and I have been well looked after and provided with good advice.

2 things, you can tap your phone and then tap your phone again to claim your rebate, I’ve proven this twice to 2 different receptionists.

Also, why are the receptionists so rude and abrupt.

Drs are great!

After having Covid last year, I was still thrown in a isolation room for over an hour and forgotten about.
Return this year no covid at all and still want me isolated but this time outside in 40deg heat for 15mins only to bring me into an empty waiting room, to continue waiting for another 40minutes.

Lovely doctors but my gosh the receptionists are so rude, a smile wouldn’t help! If you’re that miserable in your job then leave.

Hesitant to leave an honest review because this practice has my personal information and I've seen on here that they aren't beyond harrasing people for leaving bad reviews.

Just avoid this place at all costs.

The receptionist turned my son away because he didn't have a mask with him. They refused to give him a 10c mask. He had an appointment, arrived on time and they told him to go buy one. He did not have money so he missed his appointment. He is in a lot of pain from an ear infection. He also has very high doctor anxiety, so just getting him to go to an appointment is a miracle and being turned away just made it a whole lot worse. The receptionist just said, "if you refer our website. ". Who randomly looks at your doctor's website before going to the doctor? !? Every other doctor we know of supplies masks if they are a condition of entry. They might have given him a mask if he told them he had no money, but that's not how anxiety works. We are now looking for a new doctor for him again. Once he feels uncomfortable with a doctor or practice, his anxiety will stop him from seeking medical attention until he has to call an ambulance. There is a reason why this practice has a 2.8-star rating at writing - they would rather deny medical care to a patient to save 10 cents.

Attended surgery looking for work, Practice Nurse. Spoke to Tracey PM and Nurse Manager sent resume as requested via email no reply to see if it was received sent another still no response. Why are people like this running a businesss Nothing from 2 management employees. It's not hard to reply to an email. Disappointing service

I'm not sure I've ever attended an appointment where the doctor has been on time. This afternoon I walked out after 45 minutes of waiting with zero communications from staff. How about you treat people with respect and stop booking appointments back to back with zero buffer time - or if you don't want to do that provide you could provide a discount as compensation.

I'll be checking my Medicare account to ensure you haven't charged the tax payer the bulk bill amount.

No wonder you enjoy such a low rating.

Dr Simon walters is the most amazing compassionate and invested doctor youll find in the southern hemisphere, even better man. I highly recommend him 110%.
Thanks for everything doc

If there was a minus stars option I’d take it… where did you train your reception staff? ! Absolutely disgusting.shame on you.

Profit BEFORE people!
My GP transferred there from another practice. I called to make an appt only to be told “his books were closed”. When I asked receptionist to pass on my disgust I was informed it was the decision of the Practice Manager - not the GP. Is this how you run a business? Shame on you!

Extremely disappointed as I’ve told to come back after 3 months coz all the doctors are busy.

Why is it so hard to get someone to answer the phone? ! I've phoned 4 times today to chase some results & sat on the line for 5min each time just listening to the phone ring.
This seems to be the case most days too - if the practice is that busy, please employ more staff.

Extremely unprofessional services!
A essential service that refuses to all!
Let’s you book online for an actual face to face appointments and when you get there you are refused entry on vacation status? !
A Drs surgery is a essential service apparently

I have attending this practice since it’s opening. I had never experienced difficulty in obtaining an appointment and every doctor I have been scheduled to see have treated me with respect and empathy. They have also been very thorough. A one stop practice where staff go above and beyond and have never wavered from a professional approach. Their service during the epidemic has been exemplary. Their practice principles are simply the best.

Turned up today to see if we could talk to a doctor as our daughter had just been bitten on the face by something and was having a reaction. Not wanting to go to the hospital which is currently a covid hotspot we thought our doctors would be the best and closest place to go. We had been told on multiple occasions we’d be fit in no matter what, even if there were no appointments they’d be able to see our 9 month old.
The unqualified person on the door could not have been ruder, did not care in the slightest about what was happening, turned us away despite the rash growing across our daughters face, told us that we should have just rang Telehealth.

I find staff rude inquiring about second covid vaccination which I am an excisting patient advised by my GP to go elsewhere because there was a shortage back in May.