Portmans Liverpool

I’ve been here twice and all I can say is terrible customer service! The staff there are just straight up rude! The first time I went there was when my daughter came to show me the top she bought from this portmans and I was looking at it and noticed it was damaged and ripped. I went back to the store to return it and I was appalled that they sold it to her when they clearly saw that it was damaged they took advantage of her as she was a young girl. I finally returned it and got my money back after a lot of attitude from a worker. The second time I went, I went to purchase this skirt and the cashier gave me so much attitude all because I reminded her that the clothing was on sale, put me in a horrible mood! Don’t go here! I’d give this place 0 stars if I could!

Excellent customer service! I was looking for a specific dress and the wonderful ladies were very patient and helpful, My mother and I have been shopping here for years and the service is always top notch!
Always a pleasure.

Just don't like two staffs there. They don't even say hi, serve you as if we are getting things for free! Why should I spend my hard earned money for such a terrible customer service! Two ladies there seems to have a problem with brown skin coloured customers, my observations! I always feel bad when they serve me at the Counter With those racist looks! They just are happy to take money but no customer service skills.

Really impressed with the service, I was helped by a lovely staff member, she had glasses and short hair.

Old caucasian staff (two of them) were very rude and racist.if you don't have fluent English skill (perhaps it does not matter) they will shout at you because they think you don't understand them. They also made us very uncomfortable by making unpleasant facial expression and sigh whenever we touch their products. Bravo, do not go to this store, there are many alternatives.

I went to buy a dress from Liverpool store and the lady who work their with blond hair was sooo
Rude and she has the worst customer service and she wasn’t
Happy to help or even bothered well she lost a sale and I’ll never return to the this store again I don’t recommend going there terrible

A wonderful lady called Jinan helped me choose a coat. Even though I had given up and thought I will never find the perfect one, she was adamant.we finally found the perfect one andddd she helped me find a suiting scarf - thanking her heaps

I am writing this behalf of my mother who is too kind hearted and not profient enough in English to leave a review - however her horrible experience is one that must be heard.

My mother came into the store today at 11: 30am and asked for a refund on one item valued at $50. The cashier rudely told her after pretending to check the cash register that there was no money in the till and therefore the refund was not able to be processed. Its unrealistic to think that a store could be open for business and not even have $50 in the till. Regardless a short trip to the bank would have been a reasonable solution. However, nothing was done.

My mother (on pension) was forced to trek on foot, then bus and then on a train to another Portmans store to get a refund. The cashier at the new store told her that this was the second case of someone coming from Liverpool to get a refund and was shooed away THAT SAME DAY. Thank you to Portmans Stocklands for being so accommodating.

I am surprised by the sheer laziness or greed that is so evident in this store. If youre going to have a 30 day refund policy, make sure it is honoured and every effort is made to honour it. To the staff on the floor, and the manager in charge. Do better.