Pool & Spa Warehouse

A great place to buy things for your pool with friendly, and trustworthy staff that know a lot about pools.

Been a customer for 21yrs always a pleasure to shop, still good to see Peter there at different times.

Required a replacement saltwater chlorinator. Initial phone call gave good direction and they offered to take a look. Problem identified and required a replacement. Natalie sourced a replacement and I received a call upon shop opening.
Blown away by the information and the attention to customer care.

Great place for pool owners to shop at. Reasonably priced and had a range of products in store from pumps, fittings, chemicals to leaf scoops etc. Staff are helpful also.if they don't have something in stock they could order it in or would be happy to refer you to someone who may! Thanks guys

Been a customer for years but they have gone downhill now and will be looking elsewhere been waiting for three weeks after they did a no show for a schedule clean not a word e mail or call in all that time

Great people to deal with. The staff were very friendly and helpful and I got what I needed.
Thanks again

I'm appalled at the service of this place. I was waiting 4 weeks for a repair of our pool pump in the peak of summer and our kids not being able to unwind after a hot day at school, I've had enough. It doesn't take that long to order a part. It's not that difficult to make a courtesy call. If you couldn't do the job, just be upfront and honest.

I would have sooner purchased an entire new pump than wait this long to be lied to repeatedly of the turn around time. At one point they said they recieved the wrong part, then they recieved the part and the repairer checked it and approved it, then miraculously a week and half later they are suddenly waiting on the part again. Get your story straight, or just tell the bloody truth - I promise, people would respect you more!

You weren't doing me a favour, I was paying you for a service a million other places can do. Rudeness is never acceptable, especially when you're replaceable. I would sooner pay double the price to another company with better customer service.

Helpful team members. Always have what we want. Sometimes the wait can be a while. They are super popular though.

First time there, very competitive prices and very good service. They have everything you need for your pool or spa.

Nice shop and there is everything you need for a swimming pool. I shop here and the staff are great. They help everyone, but I don't know if the prices are cheap or expensive, I buy everything about the pool from this shop

Employee helped a complete novice with ZERO idea, took the time to show how to test and what I needed to do.

Probably the worst customer service I have ever experienced. Found staff to be rude and very unhelpful. Don't ever expect them to return a phone call because it simply will not happen

3rd class customer service. Didn't give me the receipt at purchase and given wrong part. Refused to return it the next day stating i need receipt to return. I offered to show credit card statement for purchase as well. Not coming back for sure.

Always good honest advice. They are very skilled at interpreting what your water is like and tell you exactly what you need to balance it properly. We've been to many pool shops over the years and been ripped off by a few. But here they have proven time and time again that they know what they're talking about. It's worth going out of your way to get their advice. Also their prices are very competitive and they often have something on sale. They have a counter only for water testing, so you normally don't have to wait too long to get your results.

Rick services our complex pool/spa and I am his contact for any issues on site. He is terrific with communicating issues that need attention. He has a can do attitude and is always approachable and very helpful and great to deal with. Great representative of your company, he is an asset to you.

Very professional friendly staff.answer all your questions, can have a joke and by far the cheapest around the hills

Very knowledgeable and helpful. It was fabulous that they also had a filter that I needed, in stock. Highly recommended!

Good service and some expert knowledge behind the counter. Just ask they are willing to assist.

Professional honest service to solve my issue.
I tried 3 other local shops before getting the right answer here.

The store was busy when I went so I knew I had to wait for assistance but the guys were great when they were free. Had no troubles finding what I needed.